JAGS Coffee Shop & Guest Rooms

Please carefully review our policies before booking your stay. By making a reservation with us, you are agreeing to adhere to the following policies:

JAGS Cancellation Policy:We understand that circumstances can change unexpectedly, but as a small, family-run business located in a remote area, sudden cancellations have a significant impact on us. Therefore, we enforce a strict cancellation policy as follows:

1. Cancellations made more than 3 days in advance of the check-in date incur no charges.
2. Cancellations made less than 3 days prior to the scheduled check-in date will result in a charge equivalent to one night's stay.
3. In the event of a no-show (failure to arrive on the scheduled check-in date), guests will be charged for one night's stay.
4. If guests decide to depart earlier than the original check-out date, the entire reservation will be charged. 

To request a cancellation, guests must send a cancellation request including the reservation number via email to info@stayatjags.com. We will confirm all cancellations via email.

Group Bookings: For group bookings, a 50% deposit is required upon booking that is non-refundable. Any cancellations within 30 days' notice, are charged 50% of total cost. 

Travel Insurance:We strongly advise all guests to purchase travel insurance when planning their visit to Haida Gwaii.

Smoking Policy: All of our guest rooms are designated as non-smoking areas. Should smoking occur in a room, a $250 deep cleaning fee will be applied.

Pet Policy:While we adore pets, we regret to inform you that we cannot accommodate them in our guest rooms. This policy is in place to maintain cleanliness and the overall quality of our accommodations.