Reservation policyYour reservation will be guaranteed only with the payment of a minimum initial deposit of $100. Full payment will be made maximum 48 hours before your arrival.For payment by credit card you must make the full payment of the reservation.The hotel has the right not to freeze or receive your reservation if we do not receive the advance payment.Arrival / departure / opening hoursWe are always here! Open 24 hours a day, seven days a week, starting at 9pm, you can write to our administration WhatsApp or call the administrator, we will assist you immediately.Check-in time: 2:00 p.m. We will be ready for you.Departure time: 12:00 a.m. Seize the day!Cancellation policiesDate change policy: no date, no 𝗺𝗲𝗻𝘁𝗲 𝗰𝗮𝗺𝗯𝗶𝗼 𝗱𝗲 𝗳𝗲𝗰𝗵𝗮To access a change of date 𝗴𝗿𝗮𝘁𝘂𝗶𝘁𝗼, guests must notify at least 7 days before check-in.If they notify between 7 and 4 days before check-in, a change can be made with a 𝗽𝗲𝗻𝗮𝗹𝗶𝗱𝗮𝗱 𝗱𝗲 𝟱𝟬 𝗨𝗦𝗗 due to administrative costs and the processes that can generate this date change, in addition to the activation of the sales department.𝗡𝗼 𝘀𝗲 𝗮𝗰𝗲𝗽𝘁𝗮 𝗻𝗶𝗻𝗴𝘂́𝗻 𝘁𝗶𝗽𝗼 𝗱𝗲 𝗰𝗮𝗺𝗯𝗶𝗼 with less than 4 days before check-in. The guest will lose their reservation or payment thereof, except in extreme cases duly justified through valued certificates.Smoking PolicyThere are specific places to smoke in the suites, smoking is not allowed inside the closed space of the suiteThere is an internal terrace for smoking areaExtension of stayAfter you have booked your stay with us, you can extend it (depending on availability) by indicating it before you arrive.
age policyThe minimum age to book is 18 years oldChildren under 5 years old stay free of charge.It is not allowed to reserve an additional suite to that of the adult in charge for minors without adult supervision inside the suitepet policyPets are allowed? Of course! A maximum of two pets are allowed per room and at no additional charge. Just make sure your furry friends relieve themselves in the grassy area and stay on a leash when out of the room.IMPORTANT: We only accept small and medium breed
room policyWe want you to have a great time when you're here. But if things get really crazy, we stick to the old “break it, buy it” rule and property damage or missing items will be charged to your credit card at market value. Any pre-existing damage or room issues should be reported to the front desk immediately upon arrival to avoid liability and possible charges. The hotel allows guests, with the permission indicated, to receive occasional packages and special deliveries at the property. We are not responsible for packages, their contents, or the storage thereof. You can sing your heart out and have passionate conversations all day, but from 10:00 p.m. at 8:00 am. the entire property goes into silent modeparking policiesThe hotel is not responsible and does not accept responsibility for damage, accident or loss to your vehicle or personal property. But the good news is that we have state of the art surveillance cameras monitoring the parking lot so if you think you have seen something strange Please let us know and we will review the images. And if you plan to leave your car in our parking lot for a while, no problem, but please let us know, as we reserve the right to tow vehicles.Alcohol intake policies- You can buy your wine in Deluxe Volcano- The value per corkage is $10 per bottle- We are not responsible for excessive alcohol intake and its consequences for our guestsSecurity policyAs part of our commitment to guest safety, employees will not reveal a guest's identity, room number, or presence to anyone who does not have a warrant or police officer with a warrant. This includes taking or delivering messages or indirectly forwarding phone calls. It is the guests' responsibility to communicate their presence and room number to anyone they wish to receive calls or visits from. Security cameras are used throughout the premises and anyone entering our property may be recorded.