Terms and Conditions: Pod Inn capsule accommodation extends the warmest welcome to all of you who are staying with us.All guests have agreed to accept the following Terms and Conditions by making a reservation at Pod Inn capsule accommodation.
1.      Reception Hours: Mon - Fri: 9:30 am - 5:30 pm Sat-Sun : 12:30pm - 5:00 pm Public Holiday : 12:30pm - 5:00pm**Late check-in is available. All guest anticipated arrival outside the reception hours will be sent the late check in instructions via email and text message. 
2.      Registration and Identification - All guests are required to present a valid government photo ID and a bank card  upon arrival. Details should match the booking confirmation. The manager has the right to refuse any entry if identification is inadequate. 
3.      Payments –Total invoice amount in Australian dollars will be charged at the time booking is made. 
4.      Pre-authorisation– A pre-authorisation fee will be required from guests upon check in. Guests are required to present a valid MasterCard of Visa card for the pre-authorisation fee. The pre-authorisation fee will validate the presented card and act as a bond. The fee will be set aside by the card issuer, and will be released up to 5 business days, depending on the issuer. Pre-authorisation will affect your available funds balance on your card. If you do not have a credit card, or insufficient fund in your credit card, you will be required a cash bond.  
5.      Pre-authorisation fee – Pre-authorisation fee is used to cover (but not limited to) lost key/s, breakages, damages, smoking in the room, bringing pets, excessive cleaning. It also helps to protect the cardholder and Pod Inn capsule accommodation from possible fraud.  The bond in the form of cash or credit card will be forfeited and deducted to cover any incidentals that were caused by you. If any damages/ incidents/ monetary loss exceed the bond collected, you agreed to indemnify us for the costs of repair.  
6.      Booking– Minimum age requirement for check in is 16 years old. Any verbal quote given is an estimate only of the price. Quotes and reservations are subject to availability and actual pricing at the time of booking. A confirmation email will be forwarded to your nominated email once the booking process is complete.  
7.      Check in and Check Out – Check in time is after 2:00pm. Check out time is before 10:00am. If you wish to have early check in or late check out, they may be available but not guaranteed. Please speak to our receptionist on duty. Any late check out without acknowledging our staff will attract a late check-out fee.  
8.      Strictly NO Smoking – Smoking is strictly prohibited in the building and in the building compound.  No smoking is allowed within three metres of entrance and exit of the property. Smoking in the property will damage the ambiance of the room. Some guests might suffer and asthmatic reaction to the smell stained on the furniture and air conditioning unit. Cleaners will require a substantial time to neutralise the air. The cleaning fee will be deducted from your bond.  
9.      Inappropriate Behaviours – For the interest of the public safety and pleasant stays of all our guests, all guests shall comply with all reasonable requests,instructions or demands made by the management. We will enforce a zero tolerance on guests behaving inappropriately on our establishment, including(but not limited to) drug / alcohol intoxication in the premises, swearing, screaming, loud music after 10:00pm, inflicting pain on others, verbal/physical abuse, and threats to Staff, disrupting other guests peace and quietness and all other offensive activities. Pod Inn staff will exercise its right to warn, and in extreme cases, with no warning, contact the Police on“000” for immediate eviction. No refund and no forfeiture of Bond.  
10.  Travel Insurance – We do everything possible to ensure security levels are maintained, and we ask our guests do so too. Pod Inn capsule accommodation takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises. We recommend our guests to obtain appropriate travel insurance while travelling.  Pod Inn will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you.  
11.  Cancellation– Cancellation up to 7 days of your arrival date will be fully refunded. Partial Charge - First Night Stay - If cancelled within 7 days of arrival. Full Charge - Full Stay - If cancelled within 3 days of arrival Any changes or modification later, or no show, you will be charged accordingly. 
12.  Complaint– Should you have any complaint, please submit it in written form and email to booking@podinn.com.au. We will respond to your complaint in 48 hours.