1. BOOKING AND CONFIRMATION
In order to make a booking with us, you must provide your name, address, phone number, credit card details and estimated time of your arrival. Your confirmation letter will be sent to your email automatically after you have finished your reservation. Please also remember to check your spam folder. Please save the nature and do not print the booking confirmation.

2. PAYMENT
All reservations made through online booking should be paid by credit card when finishing the reservation. If for some reason the booking has not been paid in advance, the payment should be settled upon arrival at the hostel. We accept the most common credit/debit cards and cash (euros only). Additional services must be paid upon your visit in the hostel reception. 

3. ARRIVAL AND DEPARTURE
The room is at your disposal from 3pm on the day of your arrival. On your departure day the room must be vacated by 11 am. You can leave your luggage to the hostel. For safety reasons only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed. Please let us know your estimated time of arrival at least couple of days beforehand. In order to stay in Hostel Café Koti every guest must have a valid ID with them.

4. BOOKING CONDITIONS (cancellation, changes and no-show)
Cancellation terms vary depending on the reservation dates and special conditions within the hostel. Possibility to cancel the reservation without charges depend on the chosen price terms on the time of the reservation. These special terms and conditions are advised to be noted when making the reservation. The customer needs to read the valid terms and conditions and accept the reservation terms and conditions which are valid during the reservation before making the reservation. We reserve the right to change terms and conditions. 

STANDARD RATE – FREE CANCELLATION 
The reservation can be canceled free of charge according to the booking conditions. Reservations made for special events will not be refunded in the event of cancellation or change, unless otherwise is stated in the booking conditions. Reservations made for special events will not be refunded in the event of cancellation or change, unless otherwise is stated in the booking conditions.

Reservations can be canceled free of charge according to the following conditions:

1.11.2024 - 30.11.2024 7 days before the start date of the booking
1.12.2024 - 31.3.2025  30 days before the start date of the booking
1.4.2025 - 31.10.2025 until 3PM on the day before arrival
1.11.2025 - 30.11.2025 7 days before the start date of the booking
1.12.2025 - 31.3.2026  30 days before the start date of the booking

All bookings will be charged immediately at the time of booking, but if the reservation is canceled and the cancellation is made in accordance with the booking conditions, the payment will be refunded to the customer. If cancelled later or in case of a no show the full price of the reservation will be charged. Taxes are included in the price.

NON-REFUNDABLE - BEST PRICE 
This rate is the lowest rate possible and free cancellation is not available. The full payment is charged upon booking and if cancelled or in the case of a no-show the payment will not be returned. Taxes are included in the rate. In case we are not able to charge your credit card, your reservation will be cancelled.The date of arrival, the number of nights, room type or the number of guests can be changed. If the booking dates are changed, the original booking condition will apply. Any price that may have increased due to the change must be paid at check-in. Changes that may result in a lower room rate than the prepaid amount will not be refunded. 

Cancellation due to medical issues 
In serious medical injuries or illnesses, the cancellation of the reservation is required to be informed as soon as possible and provide an official medical certificate which enables to cancel the reservation and payment compensated with only office fees reduced (15 € per room). Cancellation needs to be done before the accommodation starts. The official medical certificate or other reliable document needs to be delivered within 14 days of the cancellation date. If the certificate or document is delivered later than 14 days, the compensation will not be paid. Cancellation made during the accommodation stay or the discontinuing of the vacation does not give the right for the compensation. Travel insurance is advised to be checked in case of the cancellation of the reservation.5. PETS
Pets are welcome to stay with us, but only  in some of our private rooms. Pets are not allowed in dormitory rooms. Well-behaved pets and their owners can also stay in public areas. If you are traveling with a pet, please always contact us before booking to check if there are suitable rooms available. Cleaning fee after a furry friend is 15 euros. Thank you!

6. RESPONSIBILITY ON YOUR VALUABLES
The hostel is not responsible for damage or disappearance of valuables whilst your stay. Keep a good care of your belongings

7. GUESTS RESPONSIBILITY ON DAMAGE AND DISTURBANCE
As a guest you are responsible for damage caused on purpose or by accident by you, your guest or your pet in the hostel room or in hostel premises. This applies also to the hostel furniture and other equipment, other guests in the hostel or their property. Hostel Café Koti has rights to charge the costs of caused damages at the hostel from the customer. We charge 5€ fee from a lost keycard and 15€ fee from a lost dormitory locker key. When staying in a dormitory you are assigned to a certain numbered bed. In case you would like to change the bed, always discuss with our staff first about the possibility. In case you change the bed independently, we charge 20€ fee. Our home is your home, treat it with respect.

8. MINORS
Only a person over the age of 18 is allowed to stay in dormitories without guardian. Families with small children are recommend booking a private room. There are few rooms with possibility of extra bed. Cribs are available on request beforehand (limited quantity). Please notice beforehand.

9. ADDITIONAL SERVICES
You can book additional services whilst staying at Hostel Café Koti. We offer laundry service (15 euros/load). Room cleaning is not automatically included to short term reservations, please ask about our cleaning services from our reception.

10. LATE ARRIVALS
We prefer arrivals during reception opening hours but late arrivals are also possible if noted well before. If you are arriving later than reception opening hours, we will leave the keycards outside to a locked keybox for you and send you instructions where to find the keys. So, remember to inform us if you arrive once the reception is closed.

11. GROUPS
Please contact us by email and we will work together to find a suitable accommodation option for your group! However, if you make a booking for your group directly on our website, please send a list of guest’s names and room allocation no later than one week before the arrival date.

12. FORCE MAJEURE, HOSTEL RULES AND LEGAL NOTICE
We follow good manners and hostel rules at the hostel. In case of breaking these rules, the guest may be immediately removed from the premises. In such cases the guest is still obligated to pay for the accommodation and additional services ordered. The guest is not eligible to claim a refund for payments already paid. Hostel accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control. These include, but are not limited to, extreme adverse weather conditions, natural disasters, acts of terrorism, fire or failure of electric power, water, or other utility service, machinery or any collapse of building structures. Hostel will not be responsible for the loss or damage of any property left in the hostel other than as required under the applicable law.The law of Finland applies exclusively. Guest records will be kept for at least 12 moths and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law.

13. OTHER 
Hostel Café Koti has the right to change prices, conditions and information. Hostel Café Koti handles all customer information confidentially.