Registered Company No: 13410881

VAT Number: 416000946

Email: info@thelostpoet.co.uk  

The following terms and conditions relate to all bookings made for stays at The Lost Poet, whether made via our website, by email or over the telephone. They contain important information about your stay so please read them carefully.  We reserve the right to cancel the reservation and/ or to remove from the premises anyone in breach of this contract.   

Booking Confirmation 

Your booking will not be complete until you receive an email from us confirming that your booking request has been accepted, at which point a contract will come into existence between you and us. Reservations are confirmed manually once a week. If you require an urgent confirmation, please just send us an email. All bookings must be made using a valid credit or debit card. This is the only form of guarantee we accept. During busier times we often operate a 2-night minimum which is displayed within the availability calendar on our website. Under certain circumstances might be able to make exceptions – to enquire please email our reservations team. Promotions cannot be redeemed in conjunction with another promotion or discount.

To make a reservation we require card details at the time of booking. A deposit of 50% of the booking fee will be charged 3 days prior to the arrival date in line with our cancellation policy. The remaining balance is due upon check-in. Any incidental charges which you may incur during your stay must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. We do not process any credit card details on our own website. All payment transactions are handled by a third party payment processing platform Stripe, who are certified to PCI Service Provider Level (the most stringent level of certification available in the payments industry). Stripe supports all major card types as well as a number of other payment methods, including Apple Pay and Google Pay.

Arrivals and Departures

Unless otherwise agreed, check-in is permitted from 3:00pm and we kindly ask that all guests vacate the rooms by no later than 11:00am.

For safety and security, we ask you to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in. You can do this prior to arrival using the online check-in feature or at the property between the hours of 2pm and 5pm. We are required bylaw to, at the time of check-in, ask for passport details and the next destination of all guests over the age of 16 travelling from outside the UK. If you or any member of your party are not able to provide the necessary documentation, we reserve the right to cancel your booking and refuse the entry to The Lost Poet. We will retain collected information and we may disclose it to a police officer or other official as required by law.

Parties

For the comfort of our other guests, we operate a no-party policy. All of our rooms are reserved for single or double occupancy only. Please inform us before arrival if you are travelling in a group of four or more (two or more rooms). We reserve the right to refuse unauthorised groups or those in breach of the occupancy limit.

Behaviour

We ask that all guests respect each other as well as our team and refrain from excessive, rowdy, improper or abusive behaviour. For everyone’s comfort the guest house has Quiet Hours between 10:00pm and 7:00am. Management reserves the right to, at anytime, cancel the booking of a person, who in the opinion of management behaves in an objectionable manner.

Damages

We kindly ask that all guests respect the rooms and facilities at The Lost Poet. We reserve the right to charge the credit or debit card used to secure the booking for any damage done to the room(s) during your stay or for any items that are missing when you leave. 

Accidents

Please report any accident or injury you may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes. 

The Lost Poet is 100 % smoke-free. No smoking or vaping is permitted inside at any time, whether in your room or elsewhere. We reserve the right to charge the card you have used to secure your booking a £100/day fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. 

Valuables

Reasonable efforts are made to provide a secure environment, including a provision of a safe in each room for the storage of personal items. However, we strongly advise you against bringing valuable items, for example jewellery or large amounts of cash.

We will happily post any lost items to you (subject to the costs of postage). Due to the high volume of items left behind we reserve the right to dispose of lost property if it remains unclaimed for a period of two months.  

Children

Children 12-years and are over are welcome to stay. Unfortunately, we are unable to accommodate younger guests at this time. However, if you wish to book the entire townhouse with little ones in tow, please contact us and we’ll do our best to make this possible. All guests under 18-years old must be accompanied by an adults during their stay.  

Pets

Please note, we do not allow pets.  

Parking

Please note, there is no parking on site available at the Lost Poet. Please contact us if you require assistance in accessing the guest house.  

Photography

Commercial or professional photography is not allowed anywhere on property without prior written consent from the Manager. We reserve the right to maintain copyright of any photographs taken within our property. 

CCTV

In the public areas of The Lost Poet and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security for all our guests and staff.  

Force Majeure

The Lost Poet cannot accept responsibility and will not pay any compensation where we are prevented or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, fire, explosion, earthquake, riots, epidemic, mechanical breakdown, IT failure, adverse weather conditions, acts of terrorism, gas, water or other utilities. 

This contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England. If a court finds part of this contract illegal, the rest will continue in force (each of the paragraphs of these terms operates separately). If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Even if we delay in enforcing this contract, we can still enforce it later (if we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date).