TERMS AND CONDITIONS 

CHECK-IN/OUT POLICY

Check-in: from 2:30 PM

In order to welcome our guests properly, we kindly ask to inform us of the estimated arrival time by email or by phone.

The guest should inform the guesthouse at least 24 hours in advance, so that the necessary check-in will be organized.

Instructions for entering the house via smartphone will be provided by email or phone.

Luggage can be left at the Guesthouse without extra charge.

Late Check-in: after midnight

Check-ins after midnight are subject to prior agreement and a fee of 30 €. If the guest does not arrive at the agreed time and does not contact us within 12 hours the booking is no longer valid.

Check-out: until 11 AM.

Children are very welcome to our Guesthouse. Children under 3 years old can sleep in their parents' bed without extra charge. A cot can be requested by email, subject to confirmation upon availability, at a charge of 10€ per night.

No animals allowed.

We kindly ask our guests to respect the rest time and make as little noise as possible between 10:00 PM and 10:00 AM.

All types of parties, loud music or noise that may disturb other residents is prohibited. Only guests included in the check-in have the right to stay in the room.Smoking is not allowed inside the building. Smoking is allowed only on the outside balconies and in the garden.

In order to guarantee the reservation, the guest should provide valid credit card information (cardholder name, card number, expiration date and security code).The payment of the reservation is due upon check-in. This clause may not apply to bookings made with special rates.

Our guests may cancel the reservation free of charge up to 10 days before the date of arrival.  From the 10th day to the 5th day, 50% of the reservation must be paid. If the reservation is cancelled 5 days priorthe arrival,100% must be paid. The cancellation policy may differ for special rate bookings. In such cases, the respective conditions, as specified on our website or the booking platform used, apply.

NON REFUNDABLE

This is aspecial rate with discount.

For non-refundable bookings, Menina Colina Guesthouse will charge the reservation up to € 500.00. If the reservation is over € 500.00, the remaining amount must be paid at check-in. As a non-refundable booking, it cannot be canceled or modified. The amount charged to the guest can be paid by bank transfer, PayPal account or creditcard. If the guest pays through Paypal, the commission will be added to the guest’s balance. The information about how to proceed with bank transfer will be sent to the guest by email. If a bank transfer fee is charged, it will be added to the guest balance.

MENINA COLINA GUESTHOUSE offers our guests the possibility of securing a reservation by bank transfer.To do so,the guest must contact us by email or phone to pre-book the accommodation. It is required to make a deposit of 50% of the total reservation amount within 24hours and to send proof of bank transfer by email. After the stipulated deadline and having received no deposit notification, the guesthouse has the right to cancel the reservation. The payment of the remaining 50% must be made at check-in. If a bank transfer fee is charged, it will be added to the guest balance. In case of cancellation, there will be no refund.

To ensure a comfortable and enjoyable stay in our house we will do our utmost and best.
We kindly ask our guests to let us know of any needs or problems so that we can help as soon as possible. We are confident that our guests will treat the room and its contents carefully.

Only guests included in the reservation have the right to use the rooms or use the services. Sub-letting the room, as well as the loaning of the room to a third party is strictly forbidden. Smoking is prohibited in rooms or any interior areas of MENINA COLINA GUESTHOUSE.

Also it is not permitted to walk shirtless, barefoot, in pyjamas or in a bathing suit in public areas.

Neither the MENINA COLINA GUESTHOUSE nor the building owner can be held responsible for any direct or indirect damage that occurs during the period of the room rental, including personal injury or damage caused by fire, theft or criminal behaviour.

We are not responsible for the loss, damage or theft of money, jewelry or other valuable items left in the rooms. Safe boxes have been installed in most rooms to store valuables safely; for rooms that do not have safes, the Guesthouse reception offers this service.

In the case of personal belongings forgotten at the Guesthouse, they will be stored for 30 days after the check-out date. If objects are claimed, we may send them to the address provided by the guest. Shipping costs will be charged to the guest and paid at destination.

If the guest forgets to leave the key card at check-out, we kindly ask to send it directly to the Guesthouse within 48 hours after check-out. When confirming your room, the customer is assumed to be aware of the rules of MENINA COLINA GUESTHOUSE.

If one of the rules are not respected, the MENINA COLINA GUESTHOUSE reserves the right to ask the tenant and their guests to leave the hotel, forfeiting the right for any compensation or claim.
We appreciate your understanding.

MENINA COLINA GUESTHOUSE takes the privacy of our guests' personal data very seriously. Personal information will only be used to process the reservations or for legal purposes and will not be disclosed to third parties.

Our privacy policy can be found at www.menina-colina.pt.

MENINA COLINA GUESTHOUSE

Rua Dr. Alberto Aires de Gouveia No. 15-19

4050-023 Porto

Portugal

+351 226 002 230

+351 966 311 994

reservation@menina-colina.pt

MENINA COLINA GUESTHOUSE Lda