Hotel Picasso is a charming and comfortable family-run art hotel in Radhimë in Vlora County. Since 2016, the facilities and the location of Hotel Picasso allow our visitors to experience the natural richness of the Vlora region and the Albanian Riviera with an unparalleled comfort provided by our professional staff.
Hotel Picasso is one of the best-rated locations in Vlorë due to its unparalleled service and quality!
I. Scope of Applicability
These terms and conditions govern contracts for the rental use of hotel rooms in Hotel Picasso for lodging purposes, as well as all other goods and services rendered by Hotel Picasso to the customer in this context.
In order to sublet the rooms that have been rented, to use the hotel rooms for other purposes than for accommodation, for public invitations or other advertising purposes, for interviews, sales or similar events the customer must obtain the prior written consent of Hotel Picasso who may also demand payment of an additional remuneration.
II. Conclusion of Contract, Duty of Notification
The contract shall come into force upon Hotel Picasso's acceptance of the customer’s application.
The customer must inform Hotel Picasso without being asked, at the latest upon conclusion of the contract, if the customer’s use of the hotel service/s is likely to endanger the smooth operation of the hotel, the security or the reputation of Hotel Picasso in the public eye.
III. Services, Prices, Payment, Set-Off
The customer is obligated to pay the agreed or applicable prices of Hotel Picasso for rooms provided and for other services supplied. This also applies to services ordered by the customer directly or via Hotel Picasso, which a third party provides and Hotel Picasso disburses.
The agreed prices include all taxes and local taxes in effect at the time of the conclusion of contract. This also includes locally levied taxes, which are owed by the guest himself according to the particular municipal law, such as visitor’s tax. If the statutory value added tax is changed or if local taxes concerning the rooms and services are newly introduced, changed or abolished after these have been contractually agreed upon, the prices will be adjusted. This only applies to contracts concluded with consumers, if the period between conclusion and fulfilment of the contract exceeds 4 months.
If payment on receipt of the invoice is agreed, the invoice is payable without deduction and due before the departure from the hotel, if not otherwise agreed.
Hotel Picasso is entitled to require a reasonable advance payment or a security, such as a credit card guarantee, from the customer upon conclusion of the contract. The amount of the advance payment and payment dates may be agreed in text form in the contract. The statutory provisions shall remain unaffected with advance payments or a security for package tours.
IV. Withdrawal of the Customer (Cancellation, Annulment)/Failure to Use Hotel Services (No Show)
The customer can only withdraw from the contract concluded with Hotel Picasso, if a right of withdrawal was explicitly agreed upon in the contract, another statutory right of withdrawal exists or if Hotel Picasso gives its explicit consent to the withdrawal. The contractual agreement of a right of withdrawal as well as the consent to withdrawal from the contract shall be in text form.
To the extent that a date for a cost-free withdrawal from the contract has been agreed upon, the customer may withdraw from the contract up to that date without incurring payment or damage compensation claims by Hotel Picasso. The customer’s right of withdrawal shall expire if he does not exercise it in text form vis-à-vis Hotel Picasso by the agreed date.
Hotel Picasso is entitled to the contractual agreed rate even if the rooms are not used, if a contractual right of withdrawal was not agreed or has expired, a statutory right of withdrawal or cancellation is not given and Hotel Picasso does not give its consent to the cancellation of the contract. If the rooms are not rented otherwise, Hotel Picasso can demand the contractually agreed rate. In this case, the customer is obligated to pay 90 percent of the contractually agreed rate for lodging with or without breakfast as well as all-inclusive arrangements with contracted external services, 70 percent for half-board and 60 percent for full-board arrangements.
V. Cancellation by Hotel Picasso
Insofar as it was agreed that the customer can withdraw from the contract at no cost up to a specific date, Hotel Picasso is entitled for its part to withdraw from the contract all or in part up to this specific date if inquiries from other customers regarding the contractually reserved rooms exist and the customer, upon inquiry thereof by Hotel Picasso with a reasonable deadline set, does not waive his right of withdrawal. The same applies to the granting of an option if other inquiries exist and the customer is, if requested by Hotel Picasso with a reasonable deadline set, not prepared to make a fixed booking.
Moreover, Hotel Picasso is entitled to effect extraordinary withdrawal from the contract for a materially justifiable cause, in particular if
* force majeure or other circumstances beyond Hotel Picasso’s control render the fulfilment of the contract impossible;
* hotel services are reserved with culpably misleading or false information or concealment regarding essential facts. The identity or solvency of the customer or the purpose of his stay can constitute essential facts;
* Hotel Picasso has justified cause to believe that use of the hotel’s services might jeopardize the smooth operation of Hotel Picasso, its security or public reputation, without being attributable to Hotel Picasso’s sphere of control or organisation;
* the purpose or the cause of the stay is illegal;
* there is a breach of clause
* an agreed advance payment or an advance payment or security demanded is not made even after a reasonable grace period set by Hotel Picasso has expired.
Hotel Picasso is entitled to stop or cancel interviews and sales or similar events that have not been approved.
The justified withdrawal by Hotel Picasso does not constitute any claims for damages for the customer.
If, in case of a withdrawal Hotel Picasso has a claim for damages, Hotel Picasso may charge a lump sum for the claim.
VI. Room Availability, Delivery and Return
The customer does not acquire the right to be provided specific rooms insofar as this is not expressly agreed.
Unless an earlier time of arrival has been expressly agreed upon, reserved rooms are available to the customer starting at 3 p.m. on the agreed arrival date. Unless a later time of arrival has been expressly agreed upon or the respective room has been paid in advance, Hotel Picasso is entitled to let the booked room to another party after 9 p.m. without the customer being able to derive a claim against Hotel Picasso from this fact. There is no obligation to let the room to another person.
Rooms must be vacated and made available to Hotel Picasso no later than 11 an on the agreed departure date. If the customer wishes to exceed this point of time, a longer availability can be agreed upon beforehand by paying a time-related charge, subject to vacancy.
If the customer uses the room after 11 am without concluding an explicit agreement with Hotel Picasso prior to this, Hotel Picasso may charge 50 percent of the full accommodation rate (list price) for the additional use of the room until 6 p.m., after 6 p.m. at least 90 percent. The customer is at liberty to prove that Hotel Picasso has no or a much lower claim for charges for use of the room.
VII. Liability of Hotel Picasso
Hotel Picasso is liable for harm inflicted on life, limb and physical health. Further it is liable for other damage caused with full intent or gross negligence or due to intentional or grossly negligent violation of obligations typical for the contract. Typical contractual obligations are those obligations that enable the proper execution of the contract and on whose fulfilment the customer relies and may rely. A breach of obligation of Hotel Picasso is deemed to be the equivalent to a breach of a statutory representative or vicarious agent. All other claims for damages are excluded, if not determined differently in this clause VII. Should disruptions or defects in the performance of Hotel Picasso occur, Hotel Picasso shall act to remedy such upon knowledge thereof or upon objection by the customer made without undue delay. The customer shall be obliged to undertake actions reasonable for him to eliminate the disruption and to keep any possible damage to a minimum. Moreover, the customer shall be obliged to inform Hotel Picasso as soon as possible if an extraordinary high loss is liable to arise.
Hotel Picasso is liable to the customer for property brought into the hotel in accordance with the statutory provisions. It recommends the use of the hotel or room safe. If the customer wishes to bring with him money, securities, stocks, bonds or valuables with a value of more than 800 € or other things with a value of more than 3,500 €, a separate safekeeping agreement is necessary.
Items that the customer has left behind are only forwarded at the customer’s request, risk and costs. Hotel Picasso keeps such items for three months after which time they are, as far as they have any value, handed over to the local lost property office.
If the customer is provided with a parking space in the hotel garage or a hotel parking lot, this does not constitute a safekeeping agreement, even if a fee is charged. Hotel Picasso has no monitoring obligation.
Wake-up calls are carried out by Hotel Picasso with the greatest possible diligence. Messages, mail, and merchandise deliveries for guests are handled with care. Hotel Picasso will deliver, keep, and for a fee forward such items (on request). Merchandise deliveries can only be kept if so agreed to beforehand. With regard to Hotel Picasso’s liability.
VIII. Final Provisions
Amendments and supplements to the contract or these general terms and conditions should be made in text form. Unilateral amendments and supplements by the customer are not valid.