From the statistical reports, the Sena Company decided to introduce to our customers a tourism production with remarkable features of Vietnamese traditional culture, from ship vessel appearance to interior decoration, and accessory design, all to bring to the heart the beating of local culture. Customer satisfaction is our first care, and to be able carry this out, besides high quality facilities and very beautiful luxury traditional boutique interiors, is our ability and working status of our staff, from the office to the crew on the boats.
Property Name: Du thuyền Sena
Address 1: Halong Office : Tuan Chau harbor, plot 16
Address 2 : Hanoi Office : 44 Ham Tu Quan, Bach Dang building, 1st floor
City : Halong - Quang Ninh
Postal Code : 200000
Contact Name: Sena Cruises Wonder On Lan Ha Bay
- Concierge desk
- Room service
- Welcome Drink
- Breakfast included
- Air Conditioning
- 24/7 Front Desk
- Shower only
- Free toiletries
- Towels provided
- Hair dryer
- Rainfall showerhead
- Toilet paper
- Free newspapers
- safty box
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Check-In: 11:30 AM
Check-Out: 12:30 PM
Property and Cancellation Policies :
I. CANCELLATION POLICY:
II. CANCELATION BY BAD WEATHER : We reserve the right to cancel your booking under some unavoidable circumstances to guarantee the safety of tourists.Following policies will be applied for bad weather :
a. If the cancellation is informed before guests leave Hanoi to Halong Bay( and guests have not used any service yet): 100%refund.
b. If the cancellation is informed during the trip (guests have already used some services: transfer, lunch, day trip, hotels in Halong…): Only the actual fees of these services will be charged and we will refund whole remained amount.
c. If the cancellation is informed before 8:00 a.m and the trip is cut down from 3 days/2 nights to 2 days/1 night. You have to pay for 2 days 1 night cruise
d. If the cancellation is informed when ourguest already spent the first night and the 2nd day activities until 3:00-5:00 pm, 75% of package 3 days 2 nights will be charged
The cancellation is announced ONLY by QuangNinh Local Port Authority and often in short notice of time. Therefore your understandings in these situations are highly appreciated.
Terms and Conditions
1/ CHILDREN POLICY :
- Children under 5 years old are FOC, ifsharing bed with adults- Children from 5 to 8 years old are charged50%, if sharing bed with adults
- Children from 9 to 11 years old are charged75%, sharing bed with adults
- Two children below 12 staying in a separatecabin will be charge 75% of the adult price. Children from 12 years older willbe charged the same as adults.
2/ TRANSPORTATION: Round-trip transfer by shuttle bus from Hanoicenter to Halong City is provided with a surcharge at the additional cost is 25USD/person/2 ways.
3/ NOTES :
a. Itinerary and Program subject to change when necessary or in bad weather conditions
b. Advanced reservation is requiredwith full passenger details, including Full Name, Date of Birth, Nationality,Passport Number, Visa Expiry Date etc
c. A valid passport is required uponcheck-in onboard.
d. What to bring: Swimsuit, sunglasses, insect repellent.
e. Special requests on food (diet or vegetarian) please inform us before departure.
f. Surcharge For Xmas, New Year’s Day & Lunar New Year’s Day