Ermitage Maison d'Hôtes, Château d'Oex

Pricing

All prices shown are per room per night. Prices are subject to Value Added Tax at the current rate of 3.7.% A visitors tax of CHF 3.00 per guest is levied by the Commune of Chateau d’Oex and will also be charged.Prices are subject to change without notice, however, your price is guaranteed once you receive a booking confirmation. 

Arrival and Departure

Hotel rooms are available from 3 p.m. on the day of arrival. Rooms must be vacated by 11 a.m. on the day of departure.

Identification

At check-in, guests will be required to provide a valid form of identification, either passport, driver’s license or identity card. 

Deposits and pre-payments

In the case of telephone, e-mail or Internet bookings, we reserve the right to record your credit card details in order to guarantee the booking. We do not charge bookings to your credit card. However, we reserve the right to verify your credit card 10 days prior to arrival and to authorise an amount. This authorisation does not mean that we charge an amount but we reserve a specific sum for our hotel. Once at the hotel, you can then decide whether you wish to pay using the credit card stated or with another card or in cash.

Credit cards

We accept the following credit cards: VISA/MasterCard/American Express.In addition, you can also pay with cash (Swiss francs and euros at the house rate), by EC Direct, or Postcard

Cancellation terms

All cancellations must be made in accordance with our cancellation terms.Individual guests

• Cancellation up to 48 hours prior to arrival: free of charge
• Cancellation between 47 and 0 hours prior to arrival: we will charge 100% of the agreed room price for the first/subsequent night of your originally booked stay.

Group Bookings of 10 or moreThe cancellation of a confirmed group booking must be communicated in writing.

Cancellation penalties for groups:

• 30 days or more before arrival: no charge
• 15 to 30 days before arrival: 50% of the cancelled rooms
• 8 to 14 days before arrival: 75% of the cancelled rooms
• 0 to 7 days before arrival: 100% of the cancelled rooms

External booking channel

If you made your booking via an external booking channel, the cancellation can only be made via this platform. The terms and conditions of the platform apply.

Children

Children under the age of 5 can stay free of charge when sharing a room with two paying adults where a suitable room is available. Children from the ages of 5 to 16 will be charged a supplement per child per night for bed & breakfast. Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought.

Pets

We are happy to accommodate pets (dogs only) given prior notice for a small supplement. We may charge a deposit which is refunded on departure providing there is no soiling or damage caused.

No smoking

The Ermitage has a strict no smoking policy. Smoking is not permitted in any of the rooms or anywhere else on the premises.

Parking

A limited number of parking spaces is available on the hotel premises.

Damages

You will be held liable to Ermitage for any damage or loss caused by you, your staff or guests, without the hotel having to prove fault. L’Ermitage does not assume liability for the theft or damage of any items brought into the hotel by guests, eventorganizers, participants, speakers or third parties

Applicable law and seat of jurisdiction

Swiss law will apply exclusively to reservation agreements including the ‘General terms and conditions of business’ and any supplementary agreements as well as any agreements concluded on the basis of these. The sole seat of jurisdiction for any disputes arising from these terms of business is Lausanne.