Surf n Stay Holiday Units

Terms andConditions


 The following terms and conditions apply to all guests accommodated
 Check in Full payment of the accommodation or service is required before or upon arrival. Your booking is traced on Cloudbeds in our system along with a e-mail, phone number and credit card.

Hours: Check in: 2:00pm /Check out: 10:00am  All bookings will be managed with a contactless payment and you are required to do a self check in on the property with code for your booking. please call 0221022649

 Prices are quoted on our website

  Holidays and special events should be consulted including the date and name of the event refers. Surf n Stay is not responsible for emails not cleared properly reserving to changing the price quotation of the event in question. No deposit payment is required for booking confirmation when booking directly.

 Special dates including NZ holidays, special conditions will be applied for booking confirmation. Pre-bookingis valid for 48 hours and after that period, if not deposited the amount, the reservation is automatically cancelled without notice. We are not responsible for the information sent via e-mail or phone in case of payments by credit card.

   Changing your Booking or Package: Surf n Stay will make every effort to arrange any changes requested before guest arrival. Any changes prior arrivals aresubjected to availability of date and surf instructor availability.  If external conditions (bad weather, bad waves, majorinjuries or others) that do not allow the package to be completed, Surf n Staywill refund the amount of money related to the activities not completed. Anychanges on your package for personal reasons may cause the cancellation of anydiscounts previously applied to the offered package.  
Cancellations: Should you or any named person on the booking form need to cancel bookings or lessons once it hasbeen confirmed and paid with a deposit, then we must be notified as soon aspossible. Deposit refunds are available, from the moment Surf N Stay is given notice by e-mail, as below. 48 hours notice is required for a refund ofyour booking deposit. Full payment will be taken within 48 hours or case of ano show. Non-attendance on the day of check-in not give entitlement to refund or reduction of price. In case of cancellation of package holidays / special events, no refunds or transfer of credits for later use bythird parties are allowed. We will not refund the amount of fees,commission, or any extra charges made by travel agencies,
Hostel Bookers or Hostel World, in any circumstances. Payments by credit card are notrefundable in cash. For cancellations of payments, the amount to be refund willbe returned the same way it was paid. In case of Credit Card refunds, it cantake over a week to be confirmed. Surf n Stay will issue a FULL credit for re-bookings within a 1 year, in order to use a credit already paid. This credit will vary according to availability. For special season, Surf N Stay doesn’tissue credit. Surf n Stay will allow the transfer of the booking to another person, as long as it made by written notice.  Cancellations and delays for disease or accident reasons will be refunded/changed, pending proofwith certificate. We accept VISA and MASTER CARD.

The Surf N Stay reserves the right to have a period of one day (24hours) to cope with any problems involving the units concerning door locks, showers, Heat pumps, TV, ,refrigerators, ovens and stoves, beds, bedding, electronic equipment and appliances. That also includes equipment and vehicles from the surf school and kayak hires. If the repairs cannot be done, the customer will receive a discount on the stay. Also we are not responsible for external problems such as lack of electric power or internet. 

Emergency & Insurance: Your travel insurance may provide a full refund for your booking, and werecommend that all clients have a suitable insurance policy prior tobooking. We recommend you to have health insurance to cover yourself incase of injuries and health emergencies. Surf n Stay will not be liable or responsible for any health related problems during your stay at our accommodation or during the participation of any activities offered. Customers participating in any activities (surf lessons, equipment hire or paddle tours, must have insurance in order to participate in our activities. The information related to the insurance company, should be available in case of emergency.  Premises: Surf n Stay is notresponsible for any accidents within its premises. Customers must be aware of reversing vehicles, moving trailers, surfboards and kayaks being moved with the premises and on the driveways.The premises of the Property has two driveways with consistent moving cars. Customers must be aware of it and stick to the entrance ways.

 Kids: Parents must keep children under their supervision at all times to avoid accidents. Children are not allowed on any of the driveways without consistent parents supervision.

 Payments & Discounts: The balance is due at the time of your arrival date. If the full payment is not done upon arrival, discounts might be voided. Bookings will only be confirmed once deposit is received. Payments done by card during check-in and check-out are subject to availability/functionality of the card machine. If machine is not in working conditions customers must find other payment methods as cash, PayPal or bank deposit, followed by a receipt sent.  All promotions and discounts are not valid for holidays and special events in New Zealand.  

 Personal Belongings: Surf n Stay is not responsible for any belongings lost or stolen within the propriety or vehicles. Any personal belongings left on the beach are at all times, the customer`s responsibility and Surf n Stay is not to be taken responsible for any lost, stolen, damaged or misplaced items.  Surf n Stay does not take or keep any customer belongings in any circumstances. 

 Responsibilities: Make sure all premises are handled with care, including pans and pots, equipment hired, heaters and so on. Make sure you are aware of emergency exits, fire extinguishers and fire blankets in case they are needed. Be aware of the any Fire Action notices with the premises. If cooking, make sure elements areturned off after use. Make sure the kitchen is clean after your use, including the stove. Before entering the house rinse sand off and take your shoes off in case of mud and sandy feet.

Privacy policy: Surf n Stay collects and handles your personal information in accordance with our Privacy Policy, so that we can provide and administer our products and services including travel products, processing bookings, payments, check-ins and cancellations and provide you information about these. Without your information, we may not be able to provide youproducts and services and you may miss out on receiving valuable informationfrom us. If you are located outside of New Zealand, please be aware that any information you provide to us, will be transferred from your country of origin to New Zealand and you consent to this transfer. We may disclose your personalinformation to third party operators of ‘travel deals’ you have booked, tosponsors and partners when you enter a competition or promotion. These third parties may have servers located overseas such as in the USA and UK and you consent to these disclosures. If you are providing information on behalf ofsomeone else, you confirm that you have authority to do so, and you have giventhem the information set out in our Privacy Policy and they have not objectedto our handling, use and disclosure of their personal information. You have aright to access your personal information that we hold and may ask us to update, correct or delete this

Our Privacy Policy contains more details onyour rights and contact details for questions or complaints at info@surfnstaynewzealand.com.

  I agree andunderstand the Surf n Stay terms and conditions . By accepting the reservation,agree with all conditions state above, and acknowledge that I will b eresponsible for all actions and injuries. If I don’t have health insurance I am fully responsible of any personal injuries, third parties or to the companystaff, including during the course of any activities taken and accepted.  Surf n Stay reserves the right to make changes on any terms and conditions described above without prior notice.