Use of Site

• Reservations booked in advance do not constitute a legally binding contract between the Hostel and the Customer until the Hostel confirms the reservation with the Customer and provides the Customer with a booking reference.
• Bookings made through a third party website must be amended or cancelled through the third party website.
• Reservations may be changed by the Customer up to 2PM the day prior at no charge. The Hostel will use all reasonable efforts to accommodate any changes requested but gives no guarantee that all changes will be accommodated).
  
• Reservations are not required. Customers may make bookings on arrival however the Hostel cannot guarantee the availability of rooms or other facilities for such bookings.
• Customers may extend their stay subject to availability; rates are subject to change. The Hostel will use all reasonable efforts to accommodate such requests.
• Prices for hostel rooms exclude all taxes, unless otherwise stated on the Site.

• All rates are subject to change.
• Rates and prices are quoted when making reservations apply only to accommodation unless otherwise stated. Additional charges may apply for items including, but not limited to, breakfast bags, towel rent etc. Customers will be informed of the prices payable for such additional items on arrival at the Hostel.
• Customers shall pay all sums due upon checking-in at the Hostel with a deposit fee of 500 Php that will be returned when room or locker keys are returned.
• The following payment methods are accepted on site by the Hostel:
• Paypal
  
• Bank Deposit
• G-Cash
• Cash (Philippine Peso)
• Payment through third party booking websites, such as, Booking.com, Hostelworld.com, etcv
• Credit Cards (American Express, JCB, Mastercard and Visa)
• Bank Deposit

• Proof of pre payment is required, if applicable. 
• Group payments: We reserve the right to charge a 50% deposit at the time of booking to confirm the reservation. Full payment must be made a minimum of 1 week in advance or upon confirmation if booked within 1 week of arrival. In the event that the payment is delayed, Ilakai Hostel reserves the right to cancel the booking and withdraw its confirmation of services.

• Bookings made through third-party sites (e.g. Booking.com or Hostelworld) should be made on the same site.
• If you wish to change or cancel your booking made through our website, e-mail or phone, you must contact us. We cannot guarantee that changes can be made.
• All cancellation must be made in writing addressed to ilakaihostel@gmail.com.
  
• A valid cancellation must include:
  • Reservation name
  • Guest name
  • Email address
  • Dates of stay

• Individuals cancelling more than 24 hours prior to 2pm on the scheduled date of arrival will not be charged for cancellation fees. Any payment made will be refunded.
• Individuals cancelling less than 24 hours prior to arrival or no-show will incur a cancellation fee equal to one night‘s accommodation for each room booked at the quoted rate. This will be charged to the method of payment advised at the time of booking. Any payment made for additional nights will be refunded.
• Groups of five or more;
  • Cancelling 28 days (4 weeks) prior to arrival, 100% refund.
  • Cancelling 7-27 days prior to arrival, 50% refund.
  • Cancelling less than 7 days prior to arrival, no refund.
• Failure to arrive at the Hostel on the scheduled date or arrival will result in the charge of a No Show fee equal to one night‘s accommodation for each room booked at the quoted rate. This will be charged to the method of payment advised at the time of booking. The remainder of your booking will be cancelled at this time. Any payment for additional nights will be refunded.
• Failure to advise a cancellation will result in the charge of a No Show fee equal to one night‘s accommodation for each room booked at the quoted rate. This will be charged to the method of payment advised at the time of booking. The remainder of your booking will be cancelled at this time. Any payment for additional nights will be refunded.
• All cancellation charges and refunds will be processed using the credit card used by the Customer to make the booking. All refunds will be processed within 10 working days.
• Any requests for refunds must be made within 30 days of the arrival date, otherwise monies will be forfeited.
• The Hostel may, from time to time, cancel a reservation. In the event of such cancellation, the Customer shall be informed immediately and shall be offered a full refund of any and all sums paid.
• If bookings are made through third-party sites such as Booking.com or Hostelworld, the cancellation policy on the third-party sites will apply.

• Check-in time at the Hostel is at 2pm. Should you arrive prior this luggage storage is available.
• Check-out time at the Hostel is 11am. AT this time guests are required to bring their linen, room key and all personal belongings to the reception. If no damages or further charges apply, the guest will be refunded their 500 Php deposit.
• Later check-out times may be possible by prior arrangement and subject to availabl
• The reception is open from 7am until 8PM.

• Unless expressly indicated otherwise, food and drinks are not included in any rates.
• Breakfast, lunch and dinner menu is available in the in-house restaurant.
• Customers are allowed to bring food and drinks (including alcohol) into the Hostel and have access to fully equipped kitchens to cook.

• To the fullest extent permissible by law, the Hostel‘s liability for any loss or damage suffered by Customers shall be limited to that which arises out of the negligence of the Hostel‘s employees, subcontractors or agents.
• The Hostel shall not be liable for any indirect loss or damage which may be suffered by a Customers including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.
• Travel insurance: Student Hostel does not supply travel insurance and it is not included in the price. We urge our customers to arrange their own travel insurance before arrival.
• Force Majeure; neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, resurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.
• Nothing in these Terms and Conditions purports to limit or to exclude the Hostel‘s liability for:
  • Death or personal injury cased by the negligence of the Hostel, its employees, subcontractors or agents;
  • Fraud or fraudulent misrepresentation; or
  • Any other matter for which it would be illegal for the Hostel to limit or exclude its liability.

• No failure by the Hostel to enforce any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

• If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

• Respect other guests and neighbours by not making loud noises after 10:00 PM and before 8:00AM.         
• Housekeeping starts cleaning the rooms at 9:00 AM and resumes at 2:00 PM.  
• Beddings and towels will be replaced upon request.
• Leave your flip-flops, sandals or shoes outside indoor areas. 
• Clean as you go.  Please wash your own dishes in ourshared kitchen.
• Don’t leave spoiled food in the common fridge.  We will dispose food older than 3 days. 
• Take care of hostel furniture, supplies and facilities as if they are your own. 
• Internet servicein this remote location is limited. Please enjoy light to moderate internet use. 
• No sex in publicand shared spaces.
• Be mindful of your belongings.  Management is not responsible for any loss of items.
• Smoking is allowed only in designated areas.  Make sure your cigarette is put out before throwing to avoid fire. 
• Fireworks or any fire hazards are not allowed. 
• Throw garbage in designated trash bins. 
• Turn off appliances if not in use.
• No illegal activities such as use or sale of prohibited drugs are allowed within hostel premises.

• Locker keys– 500php 
• Lost Blanket– 500php   
• Soiledbeddings/towels – 500php 
• Lost towel– 750php
• Lost keysof private rooms – 1000php
• Otherdamaged items – cost of repair or replacement