Lala Dene Lodge is located in Westdene, Bloemfontein’s most centrally situated suburb close to Loch Logan Waterfront, Free State Stadium and Mimosa Mall.
Lala Dene Lodge provides peaceful, convenient and comfortable accommodation for business people, families, tourists and sporting groups in an informal and relaxed atmosphere.
Secure off-street parking with automated gate and CCTV Cameras.
Rooms Include TV with M-Net, en-suite shower, tea and coffee station, air conditioning, guest amenities and crisp white percale linen.
No smoking is allowed in rooms. Designated smoking areas available.
Property Name: Lala Dene Lodge
Address 1: 75 President Reitz Avenue, Westdene
City : Bloemfontein
Postal Code : 9301
Contact Name: Dirco Haasbroek
- Room service
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Check-In: 2:00 PM
Check-Out: 10:00 AM
Property and Cancellation Policies :
75% invoice amount if cancelled less than 45 days prior to arrival/departure.
100% invoice amount if cancelled less than 30 days prior to arrival/departure.
Terms and Conditions
LALA DENE LODGE POLICIES/RULES
We strive to provide our guests with an exceptionally clean, safe, and friendly experience. These Policies/Rules are considered a part of our reservation agreement with you. As our guest, by reading and signing your guest registration from you are agreeing to abide by all of our policies, terms and conditions, and procedures. These Policies/Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between Lala Dene Lodge and the guest. Our Policies/Rules may change from time to time, so please check back often.
PREMISES 100% SMOKE FREE
For safety and to assure that our facility is not exposed to items or actions that create an odour which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs,e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine,hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.
Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odour. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building. Marijuana is prohibited at all times.
RIGHT TO REFUSE SERVICE:
Lala Dene Lodge is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate the laws of the country. Lala Dene Lodge has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our lodge or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the owners for the operation and management of the lodge. Lala Dene Lodge will refuse service or evict a guest:for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times,seeks to use the guesthouse for an unlawful purpose; seeks to bring into the guesthouse: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to guesthouse property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Lala Dene Lodge for the operation and management of our guesthouse.
10:00 p.m. to 8 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in passages.
No visitors after 09:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including Wi-Fi. As a registered guest, you are responsible for your visitor at all times.
FREE Wi-Fi ACCESS:
Access to our Wi-Fi is free for our registered guests. The guesthouse Wi-Fi access code is subject to change without notice. Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi equipment, and interference from other local wireless signals. Lala Dene Lodge assumes no liability for guest use.
All staff is trained and required to respond to potential violations of our Policies/Rules. Guests who refuse to abide by the reasonable standards and policies established by Lala Dene Lodge for safety of all guests, staff,owners, property, and the operation and management of the guesthouse will be evicted, with no refund. In addition to the room charge, a minimumR750.00 cleaning fee per room will be charged for infraction(s) of our Policies/Rules.
TERMS & CONDITIONS:
Lala Dene Lodge makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Lala Dene Lodge does not accept liability for any errors and/or omissions, and reserves the right to change the information published at anytime and without notice.
The links provided on the Lala Dene Lodge website are for the convenience of site visitors and are provided in good faith. Lala Dene Lodge does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.
ILLNESS AND EPIDEMICS:
Lala Dene Lodge reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our guesthouse premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
PARKING AT OWN RISK:
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Lala Dene Lodge shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the guesthouse property. If a vehicle is left in the guesthouse parking lot after the guest has departed without the written consent of the guesthouse, the guesthouse reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on guesthouse premises.
DAMAGE AND/OR THEFT OF GUESTHOUSE PROPERTY:
You are liable for any damage howsoever caused (whether by the deliberate,negligent, or reckless act) to the room (s), guesthouse’s premises or property caused by you or any person in your party whether or not staying at the guesthouse during your stay. Lala Dene Lodge reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Lala Dene Lodge as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Guesthouse property during your stay,including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or“trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees.
CHANGES OR MODIFICATION TO THE GUESTHOUSE POLICES/RULES:
Lala Dene Lodge reserves the right to amend, modify, change, cancel, vary or add to these Policies/Rules or the arrangements and content featured on our Guesthouse website at any time without prior notice. Please check our website regularly for updates to Guesthouse Policies/Rules. Any modification to these Guesthouse Policies/Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Guesthouse Policies/Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.
DO-NOT DISTURB AND ACCESS TO ROOMS:
To provide all of our guests with an exceptionally clean and safe guesthouse experience, we reserve the right to enter your guestroom for reasonable purposes, such as for housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Policies/Rules. Guesthouse staff will normally knock and announce themselves before entering your guestroom, unless we believe that exigent circumstances exist. Please contact Front Desk for a “Do Not Disturb”notice or if you are staying in the room due to illness. Management reserves the right to enter a room with a known status of “Do Not Disturb” in the event of an emergency, suspected illegal activity taking place, disturbing other guests, or damage being done to guesthouse property. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when Policies/Rules are broken. Law enforcement will be granted immediate access.
CHILDREN: (07 Years and Younger)
We only accommodate children from 8 years and above. As the parents,guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons,please do not leave children unattended in guest rooms or allow them to roam the guesthouse property unsupervised.
Room occupancy requirements are based on fire code/fire safety restrictions. Standard Room maximum occupancy is 2 or family rooms up to 4, If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the guesthouse.
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. A duplicate key will be issued atR80.00. Please return room keys to Front Desk at Check-out.
Housekeeping is provided daily between the hours of 8:30 a.m.-2 p.m. This is a 100 % NON-SMOKING guesthouse, including medical marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odour. Housekeeping and Front Desk staff are trained and skilled in identifying the odours from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change abed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND POLICY:
Lala Dene Lodge assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (051) 448 9205 and we will try to assist you in locating your lost item.
Lala Dene Lodge is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in,and kept in a secure location for collection by the owner for up to fourteen(14) days. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
We would be happy to return your lost item(s) to you, however you are responsible for all the cost that will be endured for this. Lala Dene Lodge is not responsible for any item lost or misdirected during shipment of your lost item to you.
UNCLAIMED ITEMS/NO CONTACT:
Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by Lala Dene Lodge. ALCOHOL POLICY:
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby etc.
FIREARMS AND WEAPONS:
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, staff, and owners, and pertains to the presence of firearms and weapons on guesthouse premises. Lala Dene Lodge recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. Lala Dene Lodge is private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto guesthouse premises for storage purposes only, with the understanding that they are personally responsible for following:
- Guests must abide by all South African Laws.
- Firearm and weapons must be appropriately registered.
- Firearms must be unloaded
- No cleaning of firearms is permitted on guesthouse premises.
- Firearms and weapons must be safeguarded and secured in either a, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labelled with their name and contact information.
- Damages caused by arrowheads will be charged accordingly, please be careful.
IN CASE OF EMERGENCY OR FIRE:
Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door and in the Guest Information Notebook located in each guest room.
FIRE SAFETY POLICY:
The guesthouse is fully equipped with smoke detectors, fire safety information in Guest Room Notebook, and emergency evacuation plans on the door of each guest room. Please review this important information.
NO IN-ROOM PARTY:
Lala Dene Lodge enforces a No In-Room Party Policy to ensure we can protect the guesthouse and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the guesthouse without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 09:00 P.M. If found with more “people” not listed on the Guest Registration Form after 09:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be accessGuest Compensation Disturbance Fee.
All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. We accept Visa, Master Card, American Express, and Diners Card. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservations. Reservations must be cancelled Forty-eight (48 hours), lodge time, prior to your arrival date, to avoid a one (1) room night, plus vat cancellation fee Lala Dene Lodge is not responsible for weather conditions,personal emergencies, or schedule changes.
CHECK-IN TIME: 2:00 p.m.
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 2 p.m. then Pre-Registration and payment may be required. Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival (051) 448 9205.
Guests must be at least 18 years of age to check in at Lala Dene Lodge. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (ID, driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
Room rental period expires at 10:00 a.m. Additional day charge, plus vat may apply for late checkout.
Check-out time is 10 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
We will make every effort to honour special requests such as a specific floor or room number, refrigerator/microwaves, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
All rates are quoted in South African currency, plus vat. Rates may increase without notice. Rates as advertised on Lala Dene Lodge’s website or any other website or promotional material are subject to change at any time and may increase or decrease at the lodge’s discretion. Rates are based on standard room and are subject to availability.
All reservations and registration must be guaranteed with a valid major credit card. We accept Visa, Master Card, American Express, and DinersCard. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Credit cards must be signed. Cash(ZAR) payment is welcomed with a signed and pre-authorized credit card. All guests are required to present a valid major credit card and government issued photo identity document even if guests are planning on paying in cash upon check-out. Cheques and foreign currency not accepted.
CHEQUES AND CHEQUE CASHING:
We do not accept cheques. We do not provide cheque cashing services.
DEPOSITS AND GUARANTEES:
Bookings can only be confirmed if the Lodge receives a 100% deposit on accommodation, or valid credit card details with authorization to debit, along with the Guest name, surname, number of persons sharing each room, cell phone number of the Guest has been supplied. However, 100% deposit is required at the time of booking to guarantee the room and secure the reservation period.
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the guesthouse, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
CREDIT CARD AUTHORIZATION BY CORPORATE THIRD-PARTIES:
Please contact Lala Dene Lodge reservations department at least 24 hours prior to guest’s arrival to request a Credit Card Authorization form. (051) 4489205. We must receive the information by email (firstname.lastname@example.org) and process the approval for your reservations prior to the guest’s arrival.
CANCELLATION: 50% cancellation fee if cancelled less than 60 days prior to arrival.75% cancellation fee if cancelled less than 45 days prior to arrival.100% cancellation fee if cancelled less than 30 days prior to arrival or no show.
NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus vat and the balance of the reservation will be cancelled.
Large group/Block reservations must be cancelled eight (8) weeks prior to arrival date. Reservations cancelled after that date may be charged one(1) full room charge plus vat for each room reserved and the balance of their reservations cancelled.
NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS:
The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave and refrigerator units that the lodge provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of R750.00 will be charged for cooking in a room, including hot plates, toaster ovens, water heaters, rice cookers,combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills,either charcoal or gas, and fireworks are not allowed anywhere on guesthouse property. A microwave is available 24 hours for all registered guests to use in our breakfast area. Not all rooms have a microwave and refrigerator unit. These units are provided on a first-come, first-served basis. We ask that you refrain from microwaving any pungent food as the odour is difficult to remove from fabric, a cleaning fee may be assessed. Most commercially prepared food intended for the microwave has not previously caused a problem, so we suggest that option.