Richter Pass Beach Resort

GUEST REGISTRATION: We require valid contact information from the guest making the reservations including first and last name, address, phone number, email address and signature.  The names of all guests occupying the room must be registered. Information regarding your license plate is also gathered at check-in for security. Guests must be at least 18 years of age or older to check in at the property. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing valid government issued photo identification (driver’s license, passport, etc.) at check-in.  A valid, signed, and pre-approved credit card in the name of the guest registration is also required. 

DIRECT BOOKINGS: All reservations must be guaranteed with a valid major credit card. We accept Visa, Master Card, and American Express Card.  We charge one night on your credit card at the time you make your reservations as a deposit to guarantee your reservation.

CANCELLATION POLICY:
Peak Season - June 15 - Sep 30 : Bookings made during these months have a cancellation policy of 30 days. No refunds for early departure. 
Cancellations or amendment received outside the 30 days period will incur $35.00 charge. Cancellation received inside the 30 days period will incur one night accommodation charge.
Shoulder Season - Oct 1 – Jun 15: Bookings made during these months have a cancellation policy of 48 hours. Reservations must be cancelled Forty-eight (48 hours), motel time, prior to your arrival date, to avoid a one (1) room night, plus tax cancellation fee. No amendments or cancellations inside the 48 hours period. Deposits are applied to last month of stay. No refunds for early departure.  

NO SHOW & CHARGES:
Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge will be charged as follows:   
June 15-Sep 30: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card.  You will be charged the entire stay rate plus taxes.
Oct 1-June 15: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.

DEPOSITS AND GUARANTEES: 
We take $300 pre-authorization at the check in. Pre-authorization is not a charge to your account, it is a hold on those funds. Upon check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank.  Generally, most banks release the hold within 3-5days. It is your responsibility to fully understand the way your bank processes pre-authorizations and charges to your credit/debit card.  Some banks hold pending authorizations for up to 30 business days.

PAYMENT: All reservations and registration must be guaranteed with a valid major credit card.  We accept Visa, Master Card, American Express, and Discover Card.  Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder.  Credit cards must be signed.  Cash payment is welcomed with a signed and pre-authorized credit card. Checks and foreign currency not accepted.
 
RESERVATION AND PAYMENT FOR GUESTS BY THIRD PARTIES: Generally, third party payment is not permitted.  In the case of paying for a family member if you will not be physically present at the motel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card.  You will be responsible for all damages and loss.  We reserve the right to refuse reservation at any time for any reason.

RESERVATION AND PAYMENT FOR GUESTS BY THIRD PARTY WEBSITE: For all bookings via third party website such as EXPEDIA or BOOKING.COM, the motel cannot make amendments or cancellations to these bookings. Please contact these websites directly for any changes. We charge one night deposit when the reservations are made via these websites as a standard operating procedure. Guest must present the credit card at the check in which was used to make the reservations on these websites along with a valid ID.

CHECK IN TIME: 4PM     CHECK-OUT TIME: 11AM
EARLY CHECK-IN / PRE-REGISTRATION:  We currently do not offer early check ins. If you require a guaranteed check-in for arrival prior to 3 p.m. then pre-registration and payment may be required.  Please contact Front Desk staff directly to make a request.

CHECK-OUT PROCEDURE: Check-out time is 11 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. You can also message on AKIA that you have left, please lock your room door. Additional day charge, plus tax may apply for late checkout. Please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. 

EARLY DEPARTURE: Guests who check out of the motel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.

SPECIAL REQUESTS: We will make every effort to honor special requests such as a specific floor or room number, microwaves, etc. upon your arrival. All special requests are noted on reservations, and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance. 

QUIET HOURS:   10:00 p.m. to 8 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately. Televisions, voices, or other devices must be always kept at are respectful low level.  Doors should be opened and closed quietly.  No congregating or running in corridors/hallways.

VISITORS: No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival.  Visitors must be always accompanied by the registered guest.  Visitors are not allowed to use guest amenities including the BBQ's or Amenity Room. As a registered guest, you are responsible for your visitor at all times.

MAXIMUM OCCUPANCY BASED ON ROOM TYPE: Additional guest charges may apply for over occupancy.

HOUSEKEEPING / ROOM INSPECTION: During High Season - room refreshers are not offered during your stay, however for your convenience you can drop off dirty towels and sheets in exchange for fresh ones at the reception during normal business hours.. Additional coffee, tea and sugar, garbage bags or toiletries can be picked up from reception as well during normal business hours. Recycle & garbage bins are located by the office. For larger items there are commercial bins in the adjacent parking lot. (Blue is for Garbage / Green is for Recycle). 
During Shoulder & Snowbird Season - monthly housekeeping services are available and are to be arranged with the front desk. 

LOST & FOUND POLICY: The motel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item. Any item left behind by a guest (except for perishable items) will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has found.  (Perishable items, underwear, and miscellaneous toiletries are discarded). We would be happy to return your lost items to you.  Your credit card will be charged packaging and postage, plus a $10.00 handling fee.  A separate receipt will be mailed to you.  The Motel is not responsible for any item lost or misdirected during shipment by the Postal Service. Unclaimed items are thrown away, given to local organizations, or disposed of accordingly.

ALCOHOL POLICY: Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room.  Alcohol is not allowed in public areas. 

BICYCLES: Bicycles are not allowed in guest rooms.  We do not offer bicycle storage, however there are bicycle racks on premises.

PETS: We are a pet sensitive motel. No Pets during High Season. Pets may be allowed during Shoulder Season - but MUST be pre-approved by office staff at time of booking. There is a non-refundable pet fee that applies. 

SMOKE / VAPE FREE: For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, synthetic products in our facility. Smoking on the grounds or inside the rooms will incur a charge of $300.00.

IN CASE OF EMERGENCY OR FIRE: Please notify Front Desk in the event of a fire or other emergency. The Motel is fully equipped with smoke detectors and emergency evacuation plans on the door of each guest room. FIRE / AMBULANCE: 911. Office: 250-495-7229. Onsite Manager: 250-485-2791. 

FREE Wi-Fi ACCESS: Access to our Wi-Fi is free for our registered guests.  The Wi-Fi access code is subject to change without notice.  Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi equipment, and interference from other local wireless signals. Some rooms are equipped with a white EERO Wi-Fi Booster. Do not unplug, remove or tamper with the device. 

PARKING AT OWN RISK: All vehicles must be listed on the registration at check-in.  Guest vehicles must display a parking pass provided by the office. One parking for registered guest is free. Additional parking is charged $10 per night and is subject to availability. All vehicles are parked at the risk of the owner, the motel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the property. If a vehicle is parked in the lot and does not display a parking pass, the motel reserves the right to have the vehicle towed at the owner’s expense.  No vehicle repairs on the premises. 

DAMAGE AND/OR THEFT OF MOTEL PROPERTY: You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room, Motel’s premises or property caused by you or any person in your party whether staying at the Motel during your stay.  The Motel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit/debit card. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the motel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE / REMOVAL OR TAMPERING WITH FIRE DETECTION SYSTEMS / FIRE-FIGHTINGEQUIPMENT:
The Richter Pass reserves the right to act against any guest or visitor found to have tampered or interfered with smoke detectors in the room. Removal of smoke detectors from the room will incur a fee.

ADDITIONAL CHARGES

• • Additional fee may be charged for over occupancy of rooms / condos.
  • Additional fee may be charged for early check in or a late departure.
  • Additional fee may be charged for missing / broken dishes, missing or damaged linens or towels. 
  • Additional fee of $30.00 will be charged if dirty dishes are left in the room, excessive garbage in room or hallways.