GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, email address and signature.  The names of all guests occupying the room must be registered. Information regarding your license plate is also gathered at check-in for security. 

CHECK-IN REQUIREMENTS: 
Guests must be at least 18 years of age to check in at The Richter Pass Motel.  In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (driver’s license, passport, etc.) at check-in.  A valid, signed, and pre-approved credit card in the name of the guest registration is also required. 

DIRECT BOOKINGS: 
All reservations must be guaranteed with a valid major credit card.  Guests must be 18 years and older.  We accept Visa, Master Card, and American Express Card.  We charge one night on your credit card at the time you make your reservations as a deposit to guarantee your reservation.

CANCELLATION POLICY:
Peak Season - June 18 - Sep 30 : Bookings made during these months have a cancellation policy of 30 days. Cancellations or amendment received outside the 30 days period will incur $35.00 charge. Cancellation received inside the 30 days period will incur one night accommodation charge.

Shoulder Season - Oct 1 – Jun 17: Weekly / Nightly bookings made during these months have a cancellation policy of 48 hours. Reservations must be cancelled Forty-eight (48 hours), Motel time, prior to your arrival date, to avoid a one (1) room night, plus tax cancellation fee. No amendments or cancellations inside the 48 hours period. 
Snowbird / Monthly bookings - No Refunds for early departure.  Deposits are applied to last month of stay. 

NO SHOW & CHARGES:
Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge will be charged as follows:   
June 18-Sep 30: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card.  You will be charged the entire stay rate plus taxes.
Oct 1 - June 17: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.

DEPOSITS AND GUARANTEES: 
We take $300 pre-authorization at the check in. Pre-authorization is not a charge to your account, it is a hold on those funds. Upon check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank.  Generally, most banks release the hold within 3-5days. It is your responsibility to fully understand the way your bank processes pre-authorizations and charges to your credit/debit card.  Some banks hold pending authorizations for up to 30 business days.

PAYMENT: 
All reservations and registration must be guaranteed with a valid major credit card.  We accept Visa, Master Card, American Express, and Discover Card.  Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder.  Credit cards must be signed.  Cash payment is welcomed with a signed and pre-authorized credit card. Checks and foreign currency not accepted.
 
RESERVATION AND PAYMENT FOR GUESTS BY THIRD PARTIES:
Generally, third party payment is not permitted.  In the case of paying for a family member if you will not be physically present at the Motel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card.  You will be responsible for all damages and loss.  We reserve the right to refuse reservation at any time for any reason.

RESERVATION AND PAYMENT FOR GUESTS BY THIRD PARTY WEBSITE:
All the bookings via third party website such as EXPEDIA or BOOKING.COM, the motel cannot make amendments or cancellations to these bookings. Please contact these websites directly for any changes. We charge one night deposit when the reservations are made via these websites as a standard operating procedure. Guest must present the credit card at the check in which was used to make the reservations on these websites along with a valid ID.

EARLY CHECK-IN / PRE-REGISTRATION: 
We currently do not offer early check ins. If you require a guaranteed check-in for arrival prior to 3 p.m. then Pre-Registration and payment may be required.  Please contact Front Desk staff directly to make a request.

CHECK IN TIME: 4PM     CHECK-OUT TIME: 11AM

CHECK-OUT PROCEDURE:
Check-out time is 11 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. Additional day charge, plus tax may apply for late checkout. Please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. 

EARLY DEPARTURE:
Guests who check out of the Motel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.

SPECIAL REQUESTS:
We will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, refrigerator/microwaves, etc. upon your arrival. All special requests are noted on reservations, and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance. 

QUIET HOURS:                     10:00 p.m. to 9 a.m.
If you become aware of a disruptive guest, please contact Front Desk staff immediately. Televisions, voices, or other devices must be always kept at are respectful low level.  Doors should be opened and closed quietly.  No congregating or running in corridors/hallways.

VISITORS: No visitors after 10:00 p.m.
Visitors must notify Front Desk upon their arrival.  Visitors must be always accompanied by the registered guest.  Visitors are not allowed to use guest amenities including the BBQ's, Air Compressor, Amenity Room etc., as a registered guest, you are responsible for your visitor at all times.

MAXIMUM OCCUPANCY BASED ON ROOM TYPE:
Studio: 3       /Queen Studio: 2      /Lakeview Queen Studio: 4       /One Bedroom Motel Suite: 4       /Two Bedroom Motel Suite: 6      /One Bedroom Condo: 4       /Two Bedroom Condo: 6          (Additional guest charges may apply for over occupancy). 

ROOM KEYS: Room keys are issued to the registered guest(s).  No room keys will be issued to youth under 18 at any time.  I.D. is required if you have lost your key and require a duplicate.  Please return room keys to Front Desk at Check-out. 

HOUSEKEEPING / ROOM INSPECTION:
Please note due to Covid restrictions, housekeeping will not be entering the rooms during your stay. For your convenience we have listed the housekeeping services below-

• If needed, you can drop off dirty towels and sheets in exchange for fresh ones at the reception between 9:30 am-1:00 pm. 
• Additional coffee, tea and sugar, garbage bags or toiletries can be picked up from Reception between the normal business hours.
• Garbage bins are provided at the bottom of the staircase by the motel and at the bottom of the staircase for the condo - both have clear signage. Please dispose of trash in the respective bins provided. 
• For larger items, such as broken floaties, Styrofoam coolers, beach chairs, etc., there are large dumpsters in the 2nd parking lot of the motel (towards Coast Hotel). Blue is for Garbage / Green is for Recycle. 
• Recycle bins are also provided at the bottom of the staircase. Please do not mix garbage with recycling. (Cans / Bottles / Milk Cartons are recyclable) (Pizza boxes are considered garbage due to the grease).

LOST & FOUND POLICY:
The Motel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately at 250-495-7229 and we will try to assist you in locating your lost item. 
The Motel is not responsible for any item left behind by a guest. However, any item, except for perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has found.  (Perishable items, underwear, and miscellaneous toiletries are discarded).   
 
RETURN: 
We would be happy to return your lost items to you.  Your credit card will be charged packaging and postage, plus a $10.00 handling fee.  A separate receipt will be mailed to you.  The Motel is not responsible for any item lost or misdirected during shipment by the Postal Service. 

UNCLAIMED ITEMS/NO CONTACT: 
Lost & Found items are held for fourteen (14) days while we attempt to contact the guest.  If guest contact information is incorrect or cellphone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed items are thrown away, given to local organizations, or disposed of accordingly. 

ALCOHOL POLICY: 
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room.  Alcohol is not allowed in public areas. 

BICYCLES: 
Bicycles are not allowed in guest rooms.  We do not offer bicycle storage.

PETS: 
We are a pet sensitive motel. No Pets during High Season. Pets may be allowed during Shoulder Season - but MUST be pre-approved by office staff at time of booking. There is a non-refundable pet fee that applies. 

SMOKE FREE: For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, synthetic products in our facility. A Designated Smoking Area is provided outside and away from the building. Smoking inside the rooms will incur a charge as listed in the Additional Charges.

IN CASE OF EMERGENCY OR FIRE:
Please notify Front Desk in the event of a fire or other emergency.  A map that shows emergency exits can be found on the back of your room door and in the Guest Information Notebook located in each guest room. The Motel is fully equipped with smoke detectors and emergency evacuation plans on the door of each guest room.  Please review this important information.

FREE Wi-Fi ACCESS:
Access to our Wi-Fi is free for our registered guests.  The Motel Wi-Fi access code is subject to change without notice.  Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi equipment, and interference from other local wireless signals. Some rooms are equipped with a white EERO Wi-Fi Booster. Do not unplug, remove or tamper with the device. 

PARKING AT OWN RISK: 
All vehicles must be listed on the registration at check-in.  We have allocated the parking bay according to the room numbers. Guests must park their vehicle at the designated parking bay.
One parking for registered guest is free.  Additional parking is charged $10 per night and is subject to availability. All vehicles are parked at the risk of the owner.  The Motel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the Motel property.  If a vehicle is left in the Motel parking lot after the guest has departed without the written consent of the Motel, the Motel reserves the right to have the vehicle towed at the owner’s expense.  No vehicle repairs on Motel premises. 

DAMAGE AND/OR THEFT OF MOTEL PROPERTY:
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room, Motel’s premises or property caused by you or any person in your party whether staying at the Motel during your stay.  The Motel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit/debit card. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Motel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste and in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees.

DAMAGE/REMOVAL OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTINGEQUIPMENT:
The Motel reserve the right to act against any guest or visitor found to have tampered or interfered with smoke detectors in the room. Removal of smoke detectors from the room will incur a fee.

ADDITIONAL CHARGES

• Smoking, vaping, in room $300 fee. 
• Removal or damage to EERO Booster (WIFI) Device or Connect Device (door lock) $250 fee. 
• Pets, must be pre-approved by Office. Only allowed Oct 1 - Apr 30. A Non-refundable pet fee will apply. $20 / per night or if staying monthly a $150 one-time charge. Guests that have not had pet pre-approved or are found to have a pet in a non-pet friendly room will incur a $250 fee. 
• BBQ has no fee
• Lost Towel charge $10.00 / Lost hand towel or face cloth $5.00
• Carpet damage. Cleaning $95.00, replacement $250.00
• Wall damage $150 to patch and paint one wall
• Dishes not cleaned $30.00 or "excessive" garbage $30.00
• Additional Parking $5.00 per day
• Replacement dishes $2.00, glasses & coffee cups $1.50, pots & pans $15
• TV replacement $400.00

RIGHT TO REFUSE SERVICE:
The Richter Pass Motel is privately owned and operated.  We reserve the right to refuse service to anyone for any reason. The Richter Pass Motel will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion. We are not responsible for injury or accidents to guests, or loss of money or valuables. Management reserves the right to re-assign rooms as may be necessary. All rooms are subject to 16% tax. We operate under the Hotel Inn Keepers Act.