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Design. Social hub. Work & Play.
In the heart of the dynamic Poblado neighborhood, is the new Masaya headquarters in the city of Eternal Spring. Combining the urban aspects of the city and the traditional aspects of the Antioquia towns, Masaya Medellín will amaze you with its overwhelming personality and its 7 floors full of comfort, art, culture and music. From its incredible rooftop terrace with pool and its bars to its comfortable rooms and bedrooms, Masaya Medellín has the height of a great hotel but always preserving its convivial, spontaneous and cultural spirit that characterizes us.


Property Name: Masaya Medellín

Street Address: Calle 8 # 43A - 89

City : Medellín - Antioquia

Postal Code : 050021

Phone: +57 3112757688

Email: medellin@masaya-experience.com

Amenities
  • Baggage storage
  • Elevator
  • Gift shop
  • Laundry service
  • Lounge
  • Meeting rooms
  • Printer
  • Swimming pool
  • 24-hour check-in
  • 24-hour front desk
  • 24-hour security
  • Airport shuttle
  • Banquet rooms
  • Bar
  • Billiards / pool table
  • Board games / puzzles
  • Books, DVDs, music for kids
  • Bottled water
  • Breakfast, Continental
  • Business center
  • Cashless payment accepted
  • CCTV in common areas
  • CCTV outside property
  • Chocolate / Cookies
  • Cooking class
  • Designated smoking area
  • Evening entertainment
  • Exterior corridor
  • Facilities for disabled guests
  • Family rooms
  • Fire extinguishers
  • First aid kits
  • Fruit
  • Guest accomodation cleaning can be cancelled
  • Happy hour
  • Hiking
  • Hot Tub
  • Internet
  • Invoices
  • Karaoke
  • Live music / performance
  • Live sports events (broadcast)
  • Locker rooms
  • Low bathroom sink
  • Massage
  • Non-smoking rooms
  • Outdoor furniture
  • Pool / Beach towels
  • Property cleaned by professional cleaning companies
  • Property has wheelchair access
  • Refillable water stations
  • Restaurant
  • Safety deposit box
  • Security alarm
  • Shared kitchen
  • Shops (on site)
  • Shuttle service
  • Smoke alarms
  • Snack bar
  • Special diet meals (on request)
  • Sun deck
  • Taxi service
  • Terrace
  • Tour Assistance
  • Tours
  • Walking Tours
  • Wine / Champagne
  • Yoga

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 11:00

Property and Cancelation Policies :

Full Charge - Full Stay - If canceled within 2 days of arrival

Terms and Conditions

Taxes: Residents in Colombia must pay a VAT of 19% on the value of their stay. This value does not appear in the final rate of the reservation. Foreigners and non-residents in Colombia are exempt from VAT only if the purpose of their trip is:

  • To receive medical treatment.
  • Rest or engage in leisure activities as tourists.
  • To attend or participate in cultural, scientific, sports, conventions, or business events.
  • Tourist groups in maritime transit of a cruise ship. For this purpose, the passport must be stamped with the TP code with a validity of 90 days.
Policies:
  • The loss or deterioration of keys has a cost of 25,000 COP.
  • The loss or deterioration of any element of the establishment will be charged according to its commercial value.
  • Maintain a moderate noise volume.
  • Enjoy our facilities responsibly.
  • All crimes will be reported to law enforcement authorities.
  • Those under 18 must be accompanied by a responsible adult.
  • Pets are accepted upon request at the time of booking. Additional charge.
  • Visits are allowed only in social areas until 10 p.m., upon request at the reception.
  • No smoking in rooms and social areas. It is only allowed in designated areas. Fine: 300,000 COP.
  • The entry of alcohol is prohibited. Fine: 300,000 COP.
  • The use of drugs is illegal and prohibited. Fine: 300,000 COP.
  • The possession of weapons is prohibited.
  • Exploitation, pornography, and sex tourism with children and adolescents are illegal (Law 1336 of 2009, Law 679 of 2001, Law 1236 of 2008).
  • Masaya is not responsible in case of loss/theft of your belongings or accidents that occur inside the property.
In case of breaching any of these commandments, your reservation may be canceled without any refund. To ensure a safe and comfortable environment for everyone, we reserve the right to accept, decline, and/or remove any guest in circumstances that negatively impact the stay of other visitors or violate our policies. Your understanding and cooperation are essential in maintaining a harmonious atmosphere for all. I authorize MASAYA OPERATIONS SAS to collect information and personal data provided for commercial purposes according to Law 1581 of 2012. The Masaya Experience policies and conditions can be consulted on our website www.masaya-experience.com.

By reading and proceeding with the reservation, you acknowledge that you have read and understood the terms and conditions outlined above. Your reservation is subject to these terms, and by confirming the booking, you agree to abide by the rules and policies set forth by Masaya. If you have any questions or concerns, please contact us before completing your reservation. Thank you for choosing Masaya for your stay.

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