Douglas Guest House

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Property Information

Our lovingly restored Grande Victorian Manor is located in the heart of beautiful Vancouver, near the City Hall.
Staying in a Victorian Manor is a great way to experience "home" as it is experienced by locals; wood frame, stained glass windows, heritage furniture and nice and quiet front and rear patios where you can relax at the end of a day spent visiting the city or working.
Enjoy majestic tree-lined streets and lovely flower gardens in one of Vancouver’s oldest heritage neighbourhoods: Mount Pleasant.
Our houses are within one block to major transportation including downtown, ferry and airport. In the same block, you can find a wide variety of restaurants, health spa, shopping mall, banks, coffee shops.

Property Name: Douglas Guest House

Street Address: 456 West 13th Ave

City : Vancouver - British Columbia

Postal Code : V5Y1W5

Contact Name: Claudia Chavez

Phone: 604-872-3060

Email: reservations@beautifulguesthouse.ca

Amenities

Baggage storage
Buzzer / wireless intercom
Contactless check-in / check-out
Express check-in / check-out
Fire extinguishers
Guest accommodations disinfected between stays
Hand sanitizer provided
Heating
Internet
Linens, towels, laundry washed per local authority guidelines
Local safety protocols followed
Non-smoking rooms
Outdoor furniture
Smoke alarms
Smoke-free property
Towels changed upon request

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 11:00

Property and Cancelation Policies :

Douglas Guest House is a small property where every guest reservation is important to us. Last-minute changes or cancellations significantly affect our business. Making a reservation at bed and breakfast is not the same as making a hotel reservation.

When you reserve a room, we agree to turn away all other requests for that room, and you agree to pay the rate quoted for the number of days you reserve it. A last-minute cancellation gives us little chance of re-booking a room.

For this reason, we uphold strict reservation and cancellation policies.

Regular Reservations
Cancellations / modifications are allowed up to 3 days (72 hours) before the date of arrival. No fees will be charged, after which your reservation becomes non-refundable.

Last Minute
All reservations made within 3 days of the arrival date are non-refundable. You will only have one hour after making the reservation to modify it. If you fail to show up, your reservation will be cancelled. We have strict check-in policies, so please get in touch with us for more information.

Special Events
Pre-paid and Non-refundable

Request Cancellation:

To cancel reservations made on our website, please call 604-872-3060

Terms and Conditions

PAYMENTS AND EXTRA CHARGES

The guest's information and credit card name must match. If the credit card belongs to another person, their signed authorization is required to maintain the reservation. If we do not have the authorization form prior to two days arrival, we reserve the right to cancel the reservation due to a lack of authorized documentation.

Payments: The total amount of your invoice will be charged to the credit card we have on file within 48 hours before the arrival date.

Reservations made on the same day: If the credit card is rejected when charged, the reservation will be cancelled instantly

Declined Payments: If your credit card is declined, we will send you an email requesting new credit card information. If we do not receive any information from you within the next 24 hours, we reserve the right to cancel your reservation.

Credit cards we accept: Visa & MasterCard
Please note that we charge in Canadian dollars, and your credit card company is responsible for the exchange conversions.

The base rate is for a maximum of 2 guests. Some rooms allow extra guests at CAD$40.00 per person per night.

Unregistered Guest: Occupancy is limited; failure to comply will result in a fine. If guests exceed the limit, contact us to find another room.

Taxes: We charge a total of 19.18% taxes. 8% provincial sales tax (PST) + 3% Vancouver municipal and regional district tax (MRDT) + 2.5% Major Events MRDT + 5% GST (on the purchase price, PST, MRDT, Major Events MRDT).

LIMITED FREE PARKING ( FIST-COME, FIRST-SERVED)
Douglas House offers limited free parking on a first-come, first-served basis for one car per room only.
Parking is available from 3 pm on check-in day until 11 am on check-out day.

CHECK-IN 3 to 5 pm

• Early check-in
Although early check-in is not available, we can store your luggage in our common areas if you arrive between 9 a.m. and 3 p.m.

• Late check-in
This is only available with prior authorization; you must contact us one day before your arrival or reply to the message you will receive welcoming you a day before check-in at 9 a.m. PST.

**Same-day reservations must be check-in before 4:30 pm. These policies don't apply to our distinguished guests.

CHECK-OUT 11 AM

• Early check-out
We kindly request that guests departing before 8 am be considerate of others and keep noise levels to a minimum.

• Late check-out ( Not Allowed)
If you pass the designated check-out time of 11 a.m., we will contact you using the information on file. If we have not received a response after one hour, we reserve the right to enter the unit, remove your belongings, change the locks, and take any additional measures we deem appropriate. We will also charge a penalty of half a day's stay for late departure.

WI-FI
We offer an internet connection as a complimentary service; we do not charge any extra fee. For this reason, we are not responsible for temporary bad connections or problems caused by the internet provider.

HOUSEKEEPING
Eco-Friendly Daily service between 10 am to 4 pm.

BREAKFAST
Our complimentary homemade ovo-vegetarian breakfast includes a cold buffet section, a beverage station, and a selection of egg-based dishes. Served from 8 am to 10 am.

QUIET HOURS
10:00 pm to 8:00 am
Considering that it is a house made in the early 1900s and respecting our guests' peace, the noise must be minimal from 10 pm to 8 am.

NO GATHERINGS
The rooms are limited to registered occupants. Visitors are allowed outside the quiet hours only.

SMOKING FREE PROPERTY
All areas, including the room smoking-free, vaping-free and cannabis-free. Per Vancouver City law, smokers must be at least 7 meters from the entire property.

PETS (NOT ALLOWED)
We love animals, but out of respect for allergies and discomfort of our guests, Douglas Guest House does not allow pets for guests or visitors on our entire property.

MODIFICATIONS OF ROOMS
If a booking is made for a specific room and the room reserved is required to meet specific guest needs, or it is unusable due to circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.

If you have any problems or questions, don't hesitate to contact us at 1-604-872-3060 or by email at reservations@beautifulguesthouse.ca

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