Theatre Hotel

Terms and Conditions 

Checkin / Out times Checkin is from 2:00pm (not guaranteed in the event of high occupancy). Should you need earlier accommodation we are happy to assist, however it is subject to the availability of rooms. Guest are required to present a valid form of government issued photo identification stating the name, address, nationality, identity card number, place and date of issue to as certain the identity thus to be saved in the registry.  Special requests are subject to availability upon check in and may incur additional charges. Special request cannot be guaranteed. The hotel reserves the rights to refuse service to any guests who do not follow or comply with hotel resort policies. Check out is at 11:00am. Late check out request may be made through the front desk only, and are based on hotel discretion. For late check out, an additional charge of MYR80 per extra hour is chargeable and is subjected to availability.  

Deposit
Debit card is not accepted. The Hotel requires MYR 100 per stay deposit per room in additional to the room rate in the form of cash or credit card upon check in. For credit card deposit transactions, we will hold (Authorize) the deposit value. It will be released 3- 14 days after departure depending on the credit card issuers processing speed. Cash deposit will not be refunded by using bank or online transfer if you failed to claim your deposit upon check out. 

Reservation Policy 
Guest must be at least eighteen (18) years old to register. Early reservation of room is recommended especially during weekends, holidays and in- season periods to insure your accommodation. Reservation can be done via phone, hotel resort website, email and online booking engines. A confirmation shall be communicated to the delegate by email during regular office hours.
A valid credit card is required to secure your reservation. For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel resort check-out time the day following arrival. For reservations not guaranteed with a form of payment at time of booking, rooms are held until 1500 hrs as per hotel policy. 
All room rates are inclusive of 8% SST. 

Online Reservation
Please note that our online reservation and availability inventory is subject to changes without notice due to the fact that it is not ‘real time availability. By clicking submit to confirm reservation, guest agrees to the rate and room policies of this reservation.
All room rates are inclusive of 8% SST.    

No-show / Shortened Stay No refund shall be made in the event of no show or shortened stay. 

Tourism Tax
Tourism Tax will be applied to non-Malaysian under Section 6 Tourism Act 2017. The tourism tax rate is MYR10 per room pernight and to be paid upon arrival or during reservation. 

Accesson Hotel Facilities
Only registered hotel guests may access or use the hotel facilities without additional charges. For non-registered hotel guests to use the hotel facilities will be charged accordingly. 

Liability
Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred charges incurred. 

Limitation of Liability
To the extent permitted by law, The Hotel do not accept any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war,strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes itinerary or schedule (collectively, “Force Majeure”).All activities have inherent risks to health and safety and Theatre Hotel will not be responsible for any possibilities related to any activities or services booked through Theatre Hotel website or during your staying at our hotel. 

Prohibited Items
The following items are not allowed in the Hotel premises: · Flammable, explosive or hazardous materials··    Objects emitting a foul odour ··    Unregistered firearms or other weapons··    Objects of an unusually large size or in unusually large quantities ··    Articles related to use in gambling, prostitution, smuggling or other unlawful acts··   Illegal drugs or other articles, the possession of which is prohibited by the laws of Malaysia The Hotel reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items. 

Damage to Hotel Property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/ debit card or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum. 

Removal of Hotel Property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises without consent or damaged during the guest’s stay. The charge will be the full replacement amount of the missing items, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests’ credit / debit card or send an invoice for the amount to the registered address. 

Tampering with Fire Detection Systems and Firefighting Equipment
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel premise, including detector heads in public areas and bedrooms, break glass point and fire extinguishers. Guests found to have tampered any fire detection or firefighting equipment will be charged with any costs incurred by the hotel resort due to their actions and may be asked to leave the hotel . Depending on the severity of the guest actions, the Police may be involved at the hotel’s discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserved the right to make a charge to the guests’ credit / debit card or send an invoice for the amount to the registered address.  

Inappropriate Behaviour
It is the hotel’s policy that all guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from in appropriate behaviour. Should any actions by a guest be deemed in appropriate by the Manager, or is brought to the attention of the Manager, the hotel reserves the right, after any allegations have been investigated, to take action. Depending on the severity of the guest actions, the Police may be involved at the hotel discretion, or guests may be asked to leave the hotel premise. 

Lost/ Damaged Property
Should any guest lose any belongings during their stay or incur damage to their property, the hotel resort will not be held liable. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if an item is not reclaimed within 3 months of the guest’s departure, it will be disposed of. Any lost or damage to the facilities and items in the room will be charged accordingly. No nailing or chopping of any structure of building and room. Management reserve the right to stop and refuse your stay without refund and to demand for damaging incurred. 

Vehicles
All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the hotel’s car park, the hotel cannot accept any liability. If a vehicle is left in the hotel’s car park for more than 8 hours after the guest has departed without the written consent of the hotel, the hotel reserves the right to remove the vehicle at the owners’ expense. All vehicles entering or leaving are subject to security check. The car park is reserved for in-house registered guest parking. 

Child Policy
Parent/s and/or guardian/s are personally and legally responsible for the safety of their children at all times. Never leave your children unattended inside the guest rooms or anywhere on hotel property.   
 
Extra Person Policy
Room occupancy requirements are based on fire code/fire safety restrictions. Standard Room maximum occupancy and Deluxe Room is 2. If you exceed the maximum number of guests allowed, you will be asked to rent/booked another room for proper accommodations or vacate the hotel. 

Photograph sand Video’s
Using photographs and video’s taken in the hotel for commercial or public purposes is illegal. Those who do so will be subject to prosecution. 

Hotelier’s responsibility for guest’s property 
The hotel will not be held responsible for any lost or damage of the guest property. It is the responsibility of the guests to take care of their valuables. If guest request that their valuables to be placed in the safe in the front desk. The guest must understand that the hotel will not be liable for any lost or damage items above RM300. 

No Smoking Policy & Fees
Theatre Hotel is a 100% non-smoking property. A MYR500 cleaning fee will be billed to your account if smoking occurs in your room. This includes E-cigarettes and vape pens. 

Safe Deposit Box
Guests are encouraged to keep their valuables in the in-room safe or in the Safe Deposit Box provided at the Front Desk. The hotel shall not be liable for the loss of money or other personal valuables during your stay. 

Room Occupancy
The total number of occupants in a room shall not exceed the maximum number of occupants permitted for the perspective room types. 

Pet
Strictly no pet is allowed in the hotel premises at all time. 

Security
Theatre Hotel has implemented technology and systems that protect the information you provide. In those instances when you are asked to submit private information such as a credit card number, you can be assured that we have security measures in place to protect this information. This technology provides the advanced encryption tools necessary to protect information transmitted between your computer and our server. Encryption means that your information is converted into code before it is dispatched over the Internet. 

Pool
Please wear proper swim attire, no buttons or zippers allowed on all swimwear. We encourage light coloured swim-wear. Please shower before dipping into the pool. Management has the right to refuse guests from using the pool or entry to the hotel, should the guest shave any communicable skin diseases, and/or rowdy behaviour.  There will be no lifeguard at the pool. Guests are advised to swim at their own risk.

Littering
Do not throw rubbish or any kind of waste in open or public places. Dispose the waste into designated rubbish bins provided in the general area. 

Airport Transportation
The hotel provides airport transportation to and from Kuching International Airport. Advance bookings are required. Guests must notify the hotel earlier should there been a flight delay as the hotel won’t wait for more than 30 minutes. 

Events Beyond Theatre Hotel’s Control
The hotel will not accept liability or pay any compensations where the performance of its contractual obligations is prevented or affected in whole or in part, by events or occurrences beyond the control of the Property. These includes, without limitation, threat of war, government action, terrorist activity, adverse weather condition, natural or industrial disaster, fire and explosions, floods, riot, civil disobedience or strike.