Under new ownership since March 2022, the 4.6 Star, Award-Winning, Emerald Explorers Inn's rooms and facilities have been upgraded and designed for the comfort of the away from home business executive. Many rooms have fully integrated smart tv services, and our WIFI has been upgraded and now has the super-fast speed of 100/40mbps thanks to Emerald Explorers Inn's new NBN fibre to the premises. Our executive suites and corporate apartments have king beds with full-service kitchenettes and our two or three-room apartments also have a dining area, laundry and office. All apartments are serviced daily.
Property Name: Emerald Explorers Inn
Street Address: Emerald Explorers Inn
Apt, suite, floor etc. : 22 Springsure Road
City : EMERALD - Queensland
Postal Code : 4720
Contact Name: Reservation Manager
Phone: 0749822822
Amenities
- Audio / Visual equipment rental
- Baggage storage
- Laundry service
- Meeting rooms
- Printer
- Room service
- Swimming pool
- Air conditioning
- Internet
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 2:00 PM
Check-Out: 10:00 AM
Late Check-out Hour: 12:00 PM
Late Check-out Fees: $30.00
Late check-out (after 10:00 AM and before 12:00 PM) may result in a fee.
Property and Cancelation Policies :
Cancellation Policy Kingmot Pty Ltd (Trading as Emerald Explorers Inn)
We appreciate your choice to stay with us and are committed to providing a high standard of service. To ensure the smooth operation of our accommodation and uphold fairness to all guests, we maintain a strict no-cancellation policy for all bookings.
Cancellation Terms (As of August 6 2025)
- All bookings are non-refundable and non-transferable once confirmed.
- No-shows or failure to check in on the scheduled date will incur the full charge of the booking.
- We do not offer refunds for change of mind, personal circumstances, or travel disruptions, unless required by law.
Exceptional Circumstances In accordance with Australian Consumer Law, if a government-declared natural disaster (e.g. bushfires, floods, cyclones) or government-imposed travel restriction prevents access to our property, we will assess refund requests on a case-by-case basis. Supporting documentation may be required, and any refund granted will be at our sole discretion.
Non-Refundable Situations
Refunds will not be issued for the following:
- Personal emergencies or illness
- Weather conditions not declared as natural disasters
- Transport delays or vehicle breakdowns
- Issues with travel documents (e.g. passports, visas)
- Change of travel plans or preferences
Terms and Conditions
PAYMENTS: A valid credit card is required to guarantee all online bookings. We accept all major credit cards, including Visa, MasterCard and American Express. Visa and Mastercard have a 1.5% surcharge and American Express 2.5%. Your card will be charged 14 days prior to your check-in date. Your booking will be cancelled if your card payment declines twice over a 24-hour period. Your supplied card may also be used for any charges remaining unpaid on checkout.
CHECK IN: Check-in is from 2 pm. Your room may be available before this time, however we cannot guarantee access before 2pm.
CHECK OUT: Check-out is 10 am. Early check-in or late check-out may be available by arrangement subject to availability.
PET-FRIENDLY ROOMS: Pet-friendly rooms are available exclusively when you book directly with the hotel—please call or email to check availability.
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