Property Name: Hotel Secreto
Street Address: Seccion Rocas Lote 11
City : Isla Mujeres - Quintana Roo
Postal Code : 77400
Contact Name: Scott Boyan
Phone: reserv@hotelsecreto.com
Email: reserv@hotelsecreto.com
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 15:00
Check-Out: 12:00
Property and Cancelation Policies :
Reservations between Dec 20-Jan 6, 5 nights minimum stay, will be charged 100% (non-refundable).
Cancellation Policy:
Cancellation must be done 30 days before the arrival date to avoid a 100% penalization.
Christmas/New Year - Reservations for Dec 20-Jan 6 require a 100% prepayment (non-refundable)
In case of cancellation, we will hold your credit until you are able to re-schedule.
“No Show”: The hotel will save the room for the guest only the first night of stay. If the guest does not arrive at the hotel on the arrival date the hotel will release the room the next day at 12 noon.
The deposit for the reservation will be no refundable.
We cannot guarantee specific room numbers, etc. We will do our best to accommodate your request if we are able.
Credit cards will also be debited if one or more of the following conditions occur (no-show, cancellation, shortened stays).
These policies are final. The hotel does not offer refund or discounts regardless of the reason for cancellations.
The same is true for stays that are shortened. As there are no refunds due to medical or family emergencies,
bad weather, missed or cancelled flights, change of plans, etc.,
you may wish to consider purchasing trip insurance.
The hotel is non-smoking and the hotel is private.
Only hotel guests are allowed inside the property. Ground, Second,
Third and Fourth King rooms sleep three adults;
or two adults and two children. Garden King sleeps two adults.
During High Season, reservations cancelled less than 30 days prior to arrival date will be charged 100% of the remaining balance.
During Middle and Low Season, reservations cancelled less than 24 hours prior to arrival will be charged 100% of the remaining balance.
In case of cancellation, the hotel will hold your deposit until you are able to reschedule.
As a small family owned/operated hotel, cancellations affect us dearly. We understand that plans change at the last minute.
We hope you understand that, as a small 20 room hotel with limited availability, we must enforce our cancellation
policies regardless of the reason.
Terms and Conditions
Taxes are not included on the rate. From April 1st taxes will rise to 21%
Taxes will be updated on all reservations from April 1st without notice
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