SHIPPING CONTAINER HOTEL @ ONE-NORTH CONDITIONS OF STAY 

The following terms and conditions will apply to all bookings. We ask that you take a moment to read them before making a booking. Please pay attention to our deposit and cancellation policies as well as the other terms and conditions marked in bold in this document. In these terms and conditions, which apply to all bookings, the following words shall mean:
·        "Agreement" means your booking confirmation read together with these Terms & Conditions;
·        "Guest" means the person who will be accommodated at the Hotel;
·        "Hotel" means the Shipping Container Hotel;
·        "Terms & Conditions" means the terms and conditions of stay contained herein.  

BOOKING PROCEDURE
Bookings must be made in advance. Quotations for accommodation will be based on availability as of the date and time of quoting. Guests will receive a booking confirmation, in writing, once the booking has been secured via payment of a deposit.

  

CHARGES, DEPOSIT AND PAYMENT
Prices quoted by Shipping Container Hotel are exclusive of Service Tax (10% over base price) and Goods and Service Tax (9% over total price). Price lists for additional items(such as laundry services, etc.) are available on request or are displayed at the relevant location within the Hotel. All other charges incurred during a Guest's stay may either be settled immediately or by debiting them to each room's account, in which event such account shall be settled in full on departure upon presentation of an invoice. Bookings must be secured by the payment of a percentage of the accommodation costs. Payment may be made via electronic funds transfer (into the bank account shown on the proforma invoice) or credit card. We have MasterCard and Visa. Should a person fail to pay such a deposit by the due date, the Hotel may treat the booking as having been cancelled without further notice.  

CANCELLATIONS AND NON-ARRIVALS

CHANGES TO BOOKINGS
Changes to any bookings must be made in writing. No amendments are guaranteed until written confirmation is provided by Shipping Container Hotel. Rate variations may apply, depending on the nature of the change.  
CHECK-IN & CHECK-OUT POLICIES
Check-In: 15:00 Hrs Check-Out: 11:00 Hrs Requests for early check-in & late check-out will be handled based on hotel availability at the time of check-in (an additional fee is payable for guaranteed late check-out). Shipping Container Hotel can accommodate guest luggage complimentary in a secure location nearby until the guest room is ready. Should you need to confirm an earlier arrival than the hotel's standard check-in time or a departure later than noon, please contact the hotel directly in advance. If you plan to arrive earlier than the hotel's check-in time and want to guarantee that you would be able to check into your room upon arrival, we would advise you to reserve the night before the date of arrival.  Exceeding check-out times without notifying the front desk in advance can result in extra charges, including, but not limited to, late check-out fees and/or an extra night's charges being applied to your bill.  
REMINDER: As we do not have a front office or check-in counter, We ask for all our Guests' help to provide your full email and contact details at the point of booking. This is to facilitate us to liaise directly with you on your check-in time as we will be there to greet you personally

CHILDREN POLICY
Due to the nature of our hotel (stand-alone “pop-up” hotel), we do not have amenities catered specifically for children. Children under the age of 12 years old are not considered a guest and therefore, will not be charged extra.   

FOOD AND BEVERAGES
Each suite comes with a fridge. The fridge may be stocked with food and drink items which are chargeable. A list of prices of items in the fridge will be made available. Guests may either pay cash or debit charges to his/her guest account.  

DAMAGE TO OR REMOVAL OF HOTEL PROPERTY
Guests will be responsible for any damage caused to the Hotel room or any furnishings, fittings and equipment therein by any act or omission of the Guest, his/her invitees, subcontractors or guests. Should this damage come to light after the guest has departed, Shipping Container Hotel reserves the right to make a charge to the Guest's credit or debit card. Shipping Container Hotel reserves the right to charge Guests the cost of replacing any items that are removed from the Hotel by them without consent. The charge will be the full replacement amount for the missing item.  Shipping Container Hotel reserves the right to take action against any Guest found to have tampered/interfered with any fire detection equipment throughout the hotel, including detector heads, broken glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the Hotel due to their actions and additionally may be asked to leave the Hotel. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed Shipping Container Hotel reserves the right to make a charge to the Guest's credit or debit card.  

LOST PROPERTY
If the Hotel staff find any personal effects, goods left behind by a Guest or any other lost property, Shipping Container Hotel will retain such items and if an item is not reclaimed within the 3 months of the Guest's departure it will be disposed of by the Hotel at its discretion.  

BEHAVIOUR
Shipping Container Hotel reserves the right to judge acceptable levels of noise or behaviour of the Guest or invitees of the Guest who must take all steps necessary for corrective action as requested by the Hotel. In the event of failure to comply with management's request, the Hotel may terminate a booking or function immediately without being liable for any refund or compensation.  NO DISCRIMINATION It is the policy of the Hotel not to discriminate on the grounds of race, colour, nationality, religion, sex, marital status, age, ethnic origin or physical disability and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. The Guest, his/her employees, guests and sub-contractors engaged by or on behalf of the Guest are expected to adhere to this policy and the Hotel may, without incurring any liability to the Guest, immediately remove from the Hotel any person(s) offending against this policy. Should any actions by a Guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the Hotel reserves the right, after any allegations have been investigated, to take action against the Guest. 

OCCUPANCY POLICY
Our suites are equipped with 1 standard king-size bed and 1 standard queen-size bed which can accommodate 4 pax (2 pax per bed). Extra beds (roll-up mattresses) are available for S$50/bed per night.  

DISABILITY POLICY
Our suites are not suitable for people with physical disabilities.    

AVAILABILITY AND USE OF FACILITIES AND OUTSIDE SERVICES
Shipping Container Hotel will do its best to ensure that all facilities listed at the Hotel will be available during your stay. However, we cannot guarantee that they will be available as maintenance and other work may be necessary from time to time. Prior consent from the Hotel must be received if the Guest wishes to book the hotel for any business functions, meetings, parties, entertainment, photo shoots or other services which do not fall under the definition of a hotel stay. The Hotel may refuse or grant its consent at its absolute discretion without being liable to the Guest for such a decision. The Guest, if engaging the services of persons outside the employ of the Hotel, shall indemnify the Hotel against any loss of or damage to property or death or illness of or injury to any person(s) and all claims, demands, proceedings and damages arising as a result thereto. The Hotel may in its absolute discretion refuse access to any third-party service provider in appropriate circumstances.  

PETS POLICY
Pets are strictly not allowed in our hotel suites except for Container No.3 at One-North.

NO SMOKING POLICY
Smoking is strictly prohibited in all our suites. However, smoking is permitted on balconies or patios and in all public areas.  

PARKING
There are many parking lots available around our hotel suites and charges are based on a per-hour basis. Payment is via cash cards/In-vehicle units. Please note that parking comes under different management and the hotel is unable to reimburse the parking fees.    

ACCESSIBILITY
The hotels are located within 100 meters (or a 1-minute walk) from the one-north MRT train station.   

GUARANTEE POLICY
A valid credit card guarantee, deposit or pre/full payment is required at the time of booking. MasterCard, Visa, and American Express are accepted as a guarantee.      

JTC LAUNCHPAD
Please take note that the hotel is located within JTC Launchpad. It is also close to Timbre+, a shipping container-inspired urban food park which consists of hawker stalls, restaurants, a bar and live performances. The live performances starts generally around 8 pm and will last up to 10 pm or 11 pm every night. Therefore, please be prepared that the area may be a bit noisy in the evenings. Furthermore, JTC LaunchPad is a start-up work/play ecosystem and thus, does expect people to hang out around the area at all hours of the day. Please contact the Hotel should you require further information.  

SAFETY
There are no barriers or gates around the container suites. Therefore, people can come right up to the main doors. The doors can be locked from the inside or outside. JTC Launchpad (and Singapore in general), is safe and the crime rate is one of the lowest in the world. Regardless, we advise our Guests to lock their doors whenever they are inside the container. 

EMERGENCY PHONE NUMBERS
Police Emergencies: 999
Emergency Ambulance & Fire: 995 
Operations Director: +65 97999810 (Lorraine)
C&W Services (JTC property manager): Located at Blk 77 Level 2 (C&W Office) JTC LaunchPad, Ayer Rajah Crescent SG139954

LIABILITY
All warranties, conditions and other terms implied by statute or Singapore law are, to the fullest extent permitted by law, excluded from this Agreement. The Hotel shall have no liability to the Guest and/or the Guest's invitees, visitors, employees, sub-contractors or invitees for any special, indirect, consequential loss or damage. Shipping Container Hotel's total liability shall, wherever permitted by law, be limited to the value of this Agreement. The Guest shall indemnify the Hotel against any/all liability and any claims, proceedings or damages resulting or arising from or by the booking, function, the Guest, his/her invitees, visitors or any service provider engaged by the Guest. Guests are encouraged to lock their rooms at all times unattended. Guests should take note that the Hotel does not accept responsibility whatsoever for theft from the Hotel premises or rooms in the Hotel. The Guest is advised to have and is responsible for insurance to cover the loss of baggage, personal effects and money. The Guest shall be responsible for any damage caused to the rooms, furnishings, utensils and equipment therein caused by or attributable to any act, omission, default or neglect of the Guest, his/her invitees, visitors or service providers engaged by the Hotel and will pay to the Hotel on demand the amount required to make good or remedy any such damage. For this clause, acts or omissions of the guests, invitees, employees and/or subcontractors shall be deemed acts of the Guest.    

FORCE MAJEURE
Shipping Container Hotel shall not be in breach of this Agreement if it does not provide the services under this Agreement, and it shall be entitled to cancel a booking if it is no longer able to provide the accommodation, due to one or more of the following circumstances: # any part of the Hotel is closed due to fire, alteration or redecoration by order of any public authority or any reason beyond the Hotel's control; # there is a failure to supply the Hotel with electricity or water outside of the Hotel's control; #the Hotel is unable to fulfil the booking as a result of industrial action by its staff or one of its suppliers; # fire, lightning, explosion, riot or civil commotion, malicious damage, storm, tempest, flood, burst pipes, or impact resulting in the Hotel is unable to provide the booked facilities; # the Hotel or any part thereof is designated for alternate use. If any one of the events above occurs Shipping Container Hotel will do its best to avoid any inconvenience and will return any payments made.  

CANCELLATION BY HOTEL
The Hotel shall be entitled to cancel any booking immediately if a Guest is in arrears with payment to the Hotel, if a Guest becomes insolvent or has an administrator appointed over his/her affairs, or if the Guest breaches any of the other of these Terms and Conditions. If the Hotel cancels the booking for reasons other than the asset out in these Terms and Conditions, then it will use its reasonable endeavours to provide alternative facilities to the Guest at another hotel with similar or comparable standards subject to such facilities being available.

EXCESSIVE NOISE AND PARTIES
T​o ensure all guests enjoy the comfort and safety of the facilities we offer, the Hotel upholds a strict zero-tolerance policy towards any commotion or excessive noise.  For your kind consideration of all our hotel guests, do help us keep your noise to the minimum by 10:30 pm. Any person found to be on our premises creating excessive noise or exceeding the number of permitted guests or otherwise causing a disturbance will be requested to leave the hotel without a refund.

GENERAL
Shipping Container Hotel reserves the right to deduct any sums owed to it by the Guest and the exercise of such right shall be without prejudice to any other rights which the Hotel may have in terms of this Agreement or law. The Agreement will be construed by Singapore law and the Guest agrees to submit to the non-exclusive jurisdiction of the Singapore courts. Any notice or invoice here under shall be duly served to one another party if delivered to their last known address. No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf of, each of the parties. Failure to exercise or any delay in exercising, any right or remedy provided under this Agreement by law to Shipping Container Hotel shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy. If a Guest has a complaint during his/her stay at the Hotel, he/she must bring it to the attention of Hotel management as soon as possible to allow the Hotel the opportunity to address the issue during your stay.