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Your Paradise Retreat in the Heart of the Caribbean.
Welcome to Cayena By Masaya, your tropical haven by the sea. This beachfront boutique hotel immerses you in an unforgettable experience amid this tropical paradise. Discover serenity and luxury in our exclusive rooms and suites, meticulously designed to provide comfort and privacy.

Let yourself be captivated by the breathtaking ocean views, indulge your senses with the Caribbean breeze as you relax by our palm-fringed pool, and immerse yourself in the crystal-clear waters of our private white-sand beach.

Our attentive and friendly staff will take care of every detail to ensure you make the most of your stay. Delight in exquisite Caribbean dishes at our oceanfront restaurant and allow yourself to be pampered with our spa services. At Cayena by Masaya, every moment becomes an unforgettable memory.


Property Name: Cayena By Masaya

Street Address: Kilometro 39 Via, Troncal del Caribe

City : Santa Marta, Riohacha - Magdalena

Phone: 314 8005471

Email: info@cayenabeachvilla.com

Amenities
  • Baggage storage
  • Concierge
  • Laundry service
  • Room service
  • Swimming pool
  • 24-hour security
  • Air conditioning
  • Airport shuttle
  • Bar
  • Beach chairs / loungers
  • Beachfront
  • Breakfast, free
  • Cashless payment accepted
  • Fire extinguishers
  • Garden
  • Guest parking
  • Internet
  • Invoices
  • Massage
  • Non-smoking rooms
  • Pool / Beach towels
  • Restaurant
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Tour Assistance
  • Towels changed upon request
  • Yoga

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 12:00 PM

Property and Cancelation Policies :
Cancellation policy: 50% non refundable amount will be charged 48 hours after the reservation is made, the remaining amount will be made 14 days before arrival, also non refundable. Reservations for dates closer than 14 days will be charged 100% when received. No refund in the event of no show.
Terms and Conditions

Taxes: Residents in Colombia must pay a VAT of 19% on the value of their stay. This value does not appear in the final rate of the reservation. Foreigners and non-residents in Colombia are exempt from VAT only if the purpose of their trip is:

  • To receive medical treatment.
  • Rest or engage in leisure activities as tourists.
  • To attend or participate in cultural, scientific, sports, conventions, or business events.
  • Tourist groups in maritime transit of a cruise ship. For this purpose, the passport must be stamped with the TP code with a validity of 90 days.
Policies:
  • The loss or deterioration of keys has a cost of 25,000 COP.
  • The loss or deterioration of any element of the establishment will be charged according to its commercial value.
  • Maintain a moderate noise volume.
  • Enjoy our facilities responsibly.
  • All crimes will be reported to law enforcement authorities.
  • Those under 18 must be accompanied by a responsible adult.
  • Pets are accepted upon request at the time of booking. Additional charge.
  • Visits are allowed only in social areas until 10 p.m., upon request at the reception.
  • No smoking in rooms and social areas. It is only allowed in designated areas. Fine: 300,000 COP.
  • The entry of alcohol is prohibited. Fine: 300,000 COP.
  • The use of drugs is illegal and prohibited. Fine: 300,000 COP.
  • The possession of weapons is prohibited.
  • Exploitation, pornography, and sex tourism with children and adolescents are illegal (Law 1336 of 2009, Law 679 of 2001, Law 1236 of 2008).
  • Masaya is not responsible in case of loss/theft of your belongings or accidents that occur inside the property.
In case of breaching any of these commandments, your reservation may be canceled without any refund. To ensure a safe and comfortable environment for everyone, we reserve the right to accept, decline, and/or remove any guest in circumstances that negatively impact the stay of other visitors or violate our policies. Your understanding and cooperation are essential in maintaining a harmonious atmosphere for all. I authorize MASAYA OPERATIONS SAS to collect information and personal data provided for commercial purposes according to Law 1581 of 2012. The Masaya Experience policies and conditions can be consulted on our website www.masaya-experience.com.

By reading and proceeding with the reservation, you acknowledge that you have read and understood the terms and conditions outlined above. Your reservation is subject to these terms, and by confirming the booking, you agree to abide by the rules and policies set forth by Masaya. If you have any questions or concerns, please contact us before completing your reservation. Thank you for choosing Masaya for your stay.

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