PART 1: RESERVATION TERMS AND CONDITIONS
INTRODUCTION AND GENERAL PROVISIONS 
Your reservation and the accommodation agreement made with Cerritos Surfside Residences (whether made by you directly with CSR or via a third party such as a travel agent) will be subject to these Reservation Terms and Conditions and the Reservation Privacy Policy set out below.

When you make your reservation, whether online or by telephone, you will be deemed to have read, understood and accepted these Reservation Terms and Conditions and the Reservation Privacy Policy.

If you make your reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and Cerritos Surfside Residences has no liability for any acts or omissions of such party including their observance of your data protection rights.

When you make your reservation, you will be also deemed to have read, understood and accepted the terms and conditions for using www.cerritossurfsideresidences.com and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with our property. The link to the terms and conditions for using the CSR website is https://surfsideresidences.com/terms&conditions. 

1. Online ReservationsOn completion of the reservation process, the Reservations Facility will transmit an online or email confirmation of your reservation. A reservation is only valid when a reservation number has been issued. Relevant details relating to products and services must be confirmed by you directly with the CSR hotel including, for example, airport pick up and drop off times. 

2. PricesThe prices indicated on the CSR website, products and services are subject to availability. Breakfast is only included if indicated in the rate policy. Taxes and service charges are only included if indicated in the rate policy. 

3. PaymentIt will be necessary for you to provide credit card details to secure a room, product or service reservation. The credit card may then be used by the CSR for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, a cancellation or change to the reservation. 

4. Cancellations and AmendmentsYou should make any cancellations or amendments to your reservation using the same channel through which you booked, either online or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective Platform policy as advised at the time of booking.   

5. Rate/Reservation ValidityReservation confirmations are provided to you solely for your convenience. CSR retain official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, CSR’s official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences. 

6. Pre-paid ReservationsSome rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.

7. Guarantee RulesFor reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the CSR check-out time on the day following the day of arrival. The CSR may authorize the room, product or service rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms, products or services booked with an invalid credit card are subject to immediate cancellation. 

8. External servicesThe CSR website and telephone facility or the CSR team may advertise the opportunity to purchase products or services from independent third-partyh suppliers (“independent suppliers”) including, by way of illustration only and without limitation, excursions, yacht charters and any other kind of activities (“external services”). The following provisions apply to all external services:(i) All information on the CSR website or otherwise communicated by CSR regarding external services has been provided to CSR by the independent suppliers. Such information does not constitute any endorsement or recommendation of the external service by CSR and is for general guidance only. Neither CSR makes any representation or warranty, express or implied, as to the nature, quality, cost or any other aspect of the external services and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or booking.(ii) CSR act solely as intermediary introducing independent suppliers. Your contract for any external services will be made direct with the relevant independent supplier and CSR has any other involvement in or control over the provision of external services. Consequently, CSR will have any liability to you for the warranties, representations, acts, errors, omissions, breaches or negligence of any independent supplier or for any accidents, personal injuries, death, loss of or damage to property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service, to the fullest extent permitted under applicable laws.It is your responsibility to check that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance cover against all foreseeable risks. 

9. Guest’s obligationsYou agree to the terms and conditions of purchase imposed by CSR. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.You understand that any violation of an CSR conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and an CSR debiting your account for any costs it incurs because of such violation. 

10. Privacy and data protectionOur Reservation Privacy Policy (set out below) will apply to your reservation and forms part of these Reservation Terms and Conditions. 

11. Intellectual Property RightsCSR have trademark protection. Any copyright and other intellectual property in the content and materials on the CSR website remains with CSR, copying or otherwise using any material on the CSR website is permitted only for private use and limited to the sole purpose of making an CSR hotel reservation. 

12. Force MajeureCSR will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of CSR. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions. 

13. LimitationsCSR nor other providers of products or services related to the Reservations Facility are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications fully permitted under applicable laws. Further, CSR nor any other providers of products or services related to the Reservations Facility are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws .CSR may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. 

14. Governing LawThese Reservation Terms and Conditions are governed by the laws of Mexico and the courts of Mexico shall have exclusive jurisdiction in relation to any dispute in relation thereto
15. Contact DetailsAny queries arising from these Reservations Terms and Conditions should be sent by email to: joss@surfsideresidences.com 
PART 2: RESERVATION PRIVACY POLICY
This Reservation Privacy Policy provides you with information about the personal data CSR collects in connection with the reservation at your chosen CSR, why we need to collect it, how it will be used, who it will be shared with and your rights in relation to it. 
The personal data CSR collects 

In order to complete your reservation and arrange its fulfillment CSR needs to collect the following personal data as part of the reservation process: 

§  your first and last name:§  your email address:

§  your country of residence:

§  details of your payment card including the card number, cardholder name, expiry date and CVV number.You may also, if you wish, provide CSR with:

§  your postal address (home or business):

§  preferred contact telephone number.
The personal data you provide to CSR in the course of the reservation process will be referred to in this Reservation Privacy Policy as the Reservation Data. 
How CSR uses the Reservation Data 

CSR will be the data controller of the Reservation Data.

It is necessary for CSR to process the Reservation Data so that the contract for your reservation can be fulfilled and to take all necessary steps.

On receipt of the Reservation Data the relevant CSR will also become a data controller of the Reservation Data and will use it for all purposes necessary to fulfil your reservation including contacting you prior to your stay.  CSR will not use the Reservation Data for any purpose other than fulfilling your reservation and will need your specific consent to use it for any other purpose.

CSR will only store the Reservation Data for as long as is necessary to fulfil your reservation.  The Reservation Data will be destroyed, anonymized and/or deleted once your reservation has been fulfilled and all payment and administrative matters have been completed. 

Your rights

You have the following rights in relation to the Reservation Data:

§  to request access to the Reservation Data by an email request to (martin@surfsideresidences.com). 
§  to request that the Reservation Data be amended or deleted although that may mean your reservation cannot be fulfilled.