HOTEL POLICY/HOUSE RULES
We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience.  The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating Off the Charts Inn.  These Hotel Policy/House Rules are considered a part of our reservation agreement with you.  As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures.  These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between Off the Charts Inn management and owners and the guest.  Our Hotel Policy/House Rules may change from time to time, so please check back often.

WE ARE 100% SMOKE FREE
Off the Charts Inn is 100% Smoke-Free except for designated areas outside.  For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana (including prescription medical), illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.  Guests are encouraged to notify Front Desk staff immediately if they smell objectionable odors.   This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.  A Designated Smoking Area is provided outside and away from the building.   

CANDLE, INCENSE, ESSENTIAL OILS:Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited.  These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.  

GUARANTEED RESERVATIONS:
All reservations/deposits must be guaranteed and will be charged to a valid major credit card provided at time of booking.  Primary responsible booking guests must be at least 21 years and older.  We accept Visa, Master Card, American Express, and Discover Card.  Reservations are guaranteed with a 50% deposit of the value of your stay.  Deposits are charged in full at the time of booking and charged to the credit card provided.  Balance will be due at time of check-in and will also be collected on a valid major credit card.   Please make sure you receive a reservation confirmation number when you make a reservation. All reservations must be cancelled 14 days prior to your arrival date in order to receive a full refund of your deposit.  Any reservations cancelled inside of 14 days will result in the loss of booking deposit.   

FORCE MAJEURE
Off the Charts Inn accepts no liability and will not pay any compensation or refund deposits where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, weather, flood, earthquake, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water or other utility service.

CHECK-IN TIME:      3:00 p.m.   

EARLY CHECK-IN/PRE-REGISTRATION
Early check-in is offered based on availability.  If you require a guaranteed check-in for arrival prior to 3 p.m. then Pre-Registration and payment may be required.  Please contact us directly to make reservations and complete a credit card authorization form prior to your arrival (239) 558-4886. 

CHECK-IN REQUIREMENTS
Guests must be at least 21 years of age to check in at Off the Charts Inn.  In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in.  A valid, signed, and pre-approved credit card in the name of the guest registration is also required.  It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card.  Some banks hold pending authorizations for up to 30 business days. 

PRE-AUTHORIZATION AT CHECK-IN
We required pre-authorization of credit cards/debit cards at check-in.  A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax.  All credit/debit cards are pre-authorized at check-in.  Pre-authorization is not a charge to your account, it is a hold on those funds.  Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank.  Generally, most banks release the hold within 3-5 days.  It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations.  We are unable to remove pre-authorizations directly through our hotel. 

GUEST REGISTRATION
We require valid contact information from the guest making the reservations including first and last name, address, phone number, email and signature.  The names of all guests occupying the room must be registered.  Information regarding your license plate/car description is also gathered at check-in for security. 

CHECK-OUT TIME
Room rental period expires at 11:00 a.m.  An additional fee plus tax may apply for late checkout. 

CHECK-OUT PROCEDURE
Check-out time is 11 a.m.  Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible.  If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request.  A charge may apply for late check-out. 

SPECIAL REQUESTS
We will make every effort to honor special requests such as a specific floor or room number, roll-away beds, etc. upon your arrival.  All special requests are noted on reservations and we will do our best to accommodate.   However, the availability of these items cannot be guaranteed in advance.  

PAYMENT
All reservations and registration must be guaranteed with a valid major credit card.  We accept Visa, Master Card, American Express, and Discover Card.  Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder.  Credit cards must be signed.  Cash (USD) payment is welcomed with a signed and pre-authorized credit card.  All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-out.  Checks and foreign currency not accepted. 

CHECKS AND CHECK CASHING
We do not accept checks.  We do not provide check cashing services. 

DEBIT CARD/CREDIT CARD HOLDERS
Your credit card is not valid unless signed.  We will refuse an unsigned card.  Your Debit or Credit Card will be pre-authorized at check-in for the full amount of your stay.  The pre-authorization will HOLD the funds until check-out, at which time the amount actually incurred during your stay will be charged.  If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately.  Off the Charts Inn has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges.  It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or credit card.  Some banks hold pending authorizations for up to 30 days. 

RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES
Generally, third party payment is not permitted.  In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card.  You will be responsible for any and all damages and loss.  We reserve the right to refuse reservation at any time for any reason. 

CREDIT CARD AUTHORIZATION BY CORPORATE THIRD-PARTIES
Please contact Off the Charts Inn at least 24 hours prior to guest’s arrival to request a Credit Card Authorization form.  The front desk is staffed from 8A - 8P, (239)-558-4886.  We must receive the information and process the approval for your reservations prior to the guest’s arrival. 

GIFT CERTIFICATES & PREPAID BOOKINGS
Please contact the hotel directly to purchase or redeem gift certificates (239)-558-4886. 

RATES
All rates are quoted in United States currency, plus tax.  Rates may increase without notice.  Rates as advertised on the Off the Charts Inn website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.  All rates are based on room type and standard occupancy of 2 adults and up to 2 children included.  Max occupancy of most rooms is 4.  Some rooms may be able to accommodate up to 6 please inquire prior to booking for details.  Additional charges may apply.  All rooms and rates are subject to availability.  

RIGHT TO REFUSE SERVICE
Off the Charts Inn is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws.  Off the Charts Inn has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established and stated by the State of Florida and the owners for the operation and management of the hotel. Off the Charts Inn will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Off the Charts Inn for the operation and management of our hotel.

QUIET HOURS
9:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff or the after hours emergency number immediately by phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times.  Doors should be opened and closed quietly.  VISITORS:    No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival.  Visitors must be accompanied by the registered guest at all times.   As a registered guest, you are responsible for your visitor at all times. 

CANCELLATION
Off the Charts Inn is not responsible for weather conditions, personal emergencies, or schedule changes.  Reservations must be cancelled 30 days prior to your arrival date, in order to avoid the loss of your deposit and/or penalties charged.  Off the Charts Inn reserves the right to cancel any booking without compensation, refund or reimbursement if any of the terms or policies of this document are breached.

GROUP RESERVATIONS
Large group/Block reservations must be cancelled four (4) weeks prior to arrival date.  Reservations cancelled after that date may result in the loss of any deposits and will be reviewed on a case by case basis.

DO-NOT DISTURB AND ACCESS TO ROOMS
To provide all of our guests with both an exceptionally clean and relaxing private hotel experience, we provide daily housekeeping only on request.  For stays 3 days or less, our housekeeping staff will only service the room on request.  If fresh towels or linens are needed please stop at the front desk during the hours of 8A-2P and inform them of your needs.  For stays of 4 days or more, our housekeeping staff will plan a fresh change of towels and linens halfway through your stay.  Your room will be refreshed sometime between the hours of 11A-2P.  If a specific time is desired on the day you are scheduled to be serviced please notify the front desk in the morning.  Please note that at any time the hotel staff may be required to enter the room at to check the room, inspect for safety, and verify the condition of the room.  Management reserves the right to enter a room for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction.  The right to privacy ends when a Hotel Policy/House Rule is broken.  Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.  Rest assured… we will always do our best to minimize any intrusions and guarantee you your right to an enjoyable stay:)

CHILDREN
Well behaved children of all ages are welcomed. Children aged 18 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding.  As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.  

ADDITIONAL BEDDING
A limited number of rollaway beds, baby cribs & pack-n-plays are available upon request.  Availability is on a first-come, first-served basis.  The charge is $5.00 each, plus tax per night.  Maximum capacity of baby crib or rollaway is one (1) per room.  Rollaway beds are not allowed in a Standard Queen room.  For safety, pillows are not provided for cribs. 

MAXIMUM OCCUPANCY
Room occupancy requirements are based on fire code/fire safety restrictions.  Standard room maximum occupancy is (4).   Certain rooms are able to accommodate up to (6) but please inquire if your reservation requires occupancy great than (4).   If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the hotel. 

ROOM KEYS
Room keys/codes are issued to the registered guest(s) only.  No room keys/codes will be issued to youth under 18 at any time.  I.D. is required if you have lost your key and require a duplicate.  Please return room keys to Front Desk at Check-out.   Lost keys or unreturned keys will result in a lost key charge of $50. 

HOUSEKEEPING/ROOM INSPECTION
Housekeeping is provided on request between the hours of 9 a.m.-2 p.m.  This is a 100 % NON-SMOKING hotel, including medical marijuana.  Rooms are cleaned and inspected daily and a detailed log is maintained on each room including but not limited to linens, towels, decor, glassware, cookware, small appliances, etc.  Rooms are rented to guests in appropriate condition without any damaged equipment or prohibited odors.  Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items and recognizing damage beyond normal use.  If our investigation concludes that you have smoked in your room and/or damaged contents of the room beyond normal use you will be charged accordingly.

LINEN CHANGING
Your comfort is very important to us.  For guests staying 4 nights or more, bed linens and towels will be changed halfway through your stay.  Used towels can be exchanged for fresh towels daily on request.  If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left.  Please contact our Front Desk staff if you have any additional questions, concerns or needs.

LOST & FOUND POLICY
Off the Charts Inn assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (239) 558-4886 and we will try to assist you in locating your lost item. 

FOUND ITEMS
Off the Charts Inn is not responsible for any item left behind by a guest.  However, any item, with the exception of perishable items, left behind by our guests and found after departure by our staff will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days.  Reasonable effort will be made to notify the guest that an item has found.  Perishable items, underwear, and miscellaneous toiletries are discarded.    

RETURN
If found, we would be happy to return your lost item(s) to you for the cost of shipping via USPS or other carrier.  Please contact hotel staff to discuss.

ALCOHOL POLICY
Only registered guests of legal age in the state of Florida are allowed to consume alcohol on the property or in the rooms.  All guests must conduct themselves responsibly and in a manner that ensures the comfort and enjoyment of other guests.  Any guest who does not act responsibly or fails to maintain themselves in a reasonable manner will be asked to leave and no refunds will be given. 

FIREARMS AND WEAPONS
The safety and security of our guests and staff is extremely important to us.  Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises.  Off the Charts Inn recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes.  This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises.  Off the Charts Inn is a private property.  Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our hotel premises for storage purposes only, with the understanding that they are personally responsible for following:

• Guests must abide by all Federal, State, and local laws.
• Firearm and weapons must be appropriately registered.
• Firearms must be unloaded
• No cleaning of firearms is permitted on hotel premises.
• Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.

Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are subject to trespass and may be subject to further legal action.  Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties.   No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy.  It is our policy to promptly turn over any firearms left on the property to the Lee County Sheriff's Office if we are unable to contact the owner.  Questions concerning these policies or its implementation may be addressed to the hotel owners directly (239)-558-4886.   

ITEMS PROHIBITED IN GUEST ROOM
We kindly ask guests to not bring coolers, boating equipment, bait, fishing equipment or other items into the room that may cause oder, damage or additional cleaning beyond typical use.  Absolutely no cleaning of fish or fishing equipment inside the rooms.  If it is determined this policy has not been violated a mandatory $300 cleaning fee will be charged. 

IN CASE OF EMERGENCY OR FIRE
Please notify Front Desk in the event of a fire or other emergency.  All rooms can be evacuated in an emergency via the front door or patio door directly to the outside.    Please evacuate your room in the fastest and safest route and move to a reasonably safe distance or location and await instructions from emergency personnel or authorities.  

FIRE SAFETY POLICY
The hotel is fully equipped with smoke detectors and fire safety information in Guest Room Notebook.  Please review this important information.

NO IN-ROOM PARTY
Off the Charts Inn enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times.  No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise.  If our request is not followed, the guest will be asked to leave the hotel without refund.   Registered guest(s) are responsible for all persons visiting.  Non-Registered visitors are only permitted until 10:00 P.M.  If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party.  You will be ordered to vacate the premises without refund. 

FREE WiFi ACCESS
Access to our WiFi is free for our registered guests.  The hotel WiFi access code is subject to change without notice.  WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals.  
We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.
Off the Charts Inn assumes no liability for guest use.  

ENFORCEMENT
All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Off the Charts Inn for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum $300.00 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules. 

TERMS & CONDITIONS
Off the Charts Inn makes its best efforts to ensure that all the information that appears on its website is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error free.  Off the Charts Inn does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice. 

LINKS
The links provided on the Off the Charts Inn website are for the convenience of site visitors and are provided in good faith.  Off the Charts Inn does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website. 

ILLNESS AND EPIDEMICS
Off the Charts Inn reserves the right to refuse accommodations to a guest arriving with a contagious disease.  In cases where sickness occurs during the stay, please notify the Front Desk staff.  In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility.  During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities.  We may charge you a room cleaning fee as we deem appropriate under the circumstances. 

INFESTATION
The cleanliness of our rooms is extremely important to our guests.  If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.  

VEHICLE PARKING AND BOAT DOCKAGE AT YOUR OWN RISK
All vehicle(s) and boats must be listed on the registration at check-in.  Parking for registered guest(s) is free. Dockage for boats is provided at an additional charge based on availability.   All vehicles are parked and boats docked at the risk of the owner.  Off the Charts Inn shall not assume liability or responsibility for any vehicle, boat, occupants, or contents while operated or parked/docked on the hotel property.  If a vehicle is left in the hotel parking lot or boat docked after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle or boat towed at the owner’s expense.  No vehicle or vessel repairs on hotel premises.  

DAMAGE AND/OR THEFT OF HOTEL PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay.  Off the Charts Inn reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Off the Charts Inn as a result of the aforesaid.  Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee,  guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees. DAMAGE TO ROOM:  Damage to rooms, fixtures, furnishing and equipment including the removal of equipment, appliances, towels, glassware, cookware, art work, decor, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room.  Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued. DAMAGE TO MATTRESSES AND BEDDING:Damage to mattresses and linens beyond normal use including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up or other substance will result in a charge for the special cleaning, repair or replacement of the damaged article. DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:Off the Charts Inn reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers.  Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel.  Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion.  Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. 

CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES
Off the Charts Inn reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice.  Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.