Terrasse Hotel Playa del Carmen

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Property Information

We are a spectacular Boutique Hotel located in Playa del Carmen just one block from the famous 5th Avenue. Your traveling spirit will be surprised with our facilities, designed to create a unique experience that will be difficult to forget. Quality and customer service for the most select travelers. Comfortable and spacious rooms with air conditioning and private bathroom with hot water. 24/7 reception, restaurant service, Rooftop and a magnificent terrace with a swimming pool with a panoramic view of the city.

Property Name: Terrasse Hotel Playa del Carmen

Street Address: Av 10 entre calle 56 y 58. Colonia Luis Donaldo Colosio

City : Playa del Carmen - Quintana Roo

Postal Code : 77710

Phone: + 52 998 350 5492

Email: reservations@bdgrouphotels.com

Amenities

Baggage storage
Concierge
Elevator
Lounge
Swimming pool
24-hour check-in
24-hour front desk
Air conditioning
All rooms disinfected daily
Beach chairs / loungers
Bicycle rental
Cashless payment accepted
CCTV in common areas
Cleaning chemicals used are effective agaist COVID
Common areas disinfected daily
Daily Housekeeping
Designated smoking area
Express check-in / check-out
Fire extinguishers
Fruit
Golf course within 3.5 km / 2 mi
Guest accomodation cleaning can be cancelled
Guests can opt out of daily room cleaning
Hand sanitizer provided
Internet
Invoices
Linens, towels, laundry washed per local authority guidelines
Local safety protocols followed
Massage
Mobile app for room service
Pool / Beach towels
Property cleaned by professional cleaning companies
Refillable water stations
Safety deposit box
Smoke alarms
Taxi service
Terrace
Tour Assistance
Towels changed upon request

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 12:00 PM

Property and Cancelation Policies :

PAYMENT POLICIES:

1. Terrasse Hotel Playa del Carmen will request a credit card during the reservation creation process but it will not be charged. It will only remain as a support for the lock of the room.

2. The outstanding balance must be settled in the hotel registration process with the preferred payment method. Visa, Amex and Mastercard credit or debit cards are accepted. For cash payments, we receive Mexican pesos and dollars with an exchange rate of $17MXN per dollar. Please keep in mind that we do not have change for payments in dollars so we suggest paying the exact amount.

3. For payments made by credit or debit card, an official identification of the cardholder must be presented.

CANCELLATION POLICIES:

1. Any change or cancellation must be requested by the holder of the reservation up to 48 hours before 00:00 hours of the arrival date for it to be refundable. In case of cancellation or modification outside the cancellation period without penalty, a penalty of 100% of the total reservation will be charged.

2. Reservations made less than 48 hours before 00:00 hours of the check-in date are non-refundable or modifiable.

3. In the event that the guest does not show up on their check-in date, the reservation will be considered as No Show and will be penalized with 100% of your total stay.

RATE CHECK

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WHY BOOK DIRECT?

We are proud to offer the lowest price available to our consumers directly on our website. This feature is our confirmation of that guarantee. Booking direct allows us to provide you, our guest, with the highest standard of service possible. We appreciate your business and look forward to your stay.