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We are a spectacular Boutique Hotel located in Playa del Carmen just one block from the famous 5th Avenue. Your traveling spirit will be surprised with our facilities, designed to create a unique experience that will be difficult to forget. Quality and customer service for the most select travelers. Comfortable and spacious rooms with air conditioning and private bathroom with hot water. 24/7 reception, restaurant service, Rooftop and a magnificent terrace with a swimming pool with a panoramic view of the city.

Property Name: Terrasse Hotel Playa del Carmen

Street Address: Av 10 entre calle 56 y 58. Colonia Colosio

City : Playa del Carmen - Quintana Roo

Postal Code : 77710

Phone: + 52 998 350 5492


  • Baggage storage
  • Concierge
  • Elevator
  • Lounge
  • Swimming pool
  • 24-hour check-in
  • 24-hour front desk
  • Air conditioning
  • All rooms disinfected daily
  • Beach chairs / loungers
  • Bicycle rental
  • Cashless payment accepted
  • CCTV in common areas
  • Cleaning chemicals used are effective agaist COVID
  • Common areas disinfected daily
  • Daily Housekeeping
  • Designated smoking area
  • Express check-in / check-out
  • Fire extinguishers
  • Fruit
  • Golf course within 3.5 km / 2 mi
  • Guest accomodation cleaning can be cancelled
  • Guests can opt out of daily room cleaning
  • Hand sanitizer provided
  • Internet
  • Invoices
  • Linens, towels, laundry washed per local authority guidelines
  • Local safety protocols followed
  • Massage
  • Mobile app for room service
  • Pool / Beach towels
  • Property cleaned by professional cleaning companies
  • Refillable water stations
  • Restaurant
  • Safety deposit box
  • Smoke alarms
  • Taxi service
  • Terrace
  • Tour Assistance
  • Towels changed upon request

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 12:00 PM

Property and Cancelation Policies :

Cancellation without penalty up to 48 hours before 00:00 of the check-in date. Outside the free cancellation period, to cancel or in case of No Show you must pay a penalty for the entire reservation.

Terms and Conditions

Transportation to/from the airport:
Agreement available with USA Transfers with preferential rates for our guests, you can book it through the link or you can request it through our communication channels.

Beach club:
Agreement available with Martina Beach Club, a fantastic place facing the sea, where our guests can enjoy a lounger in the beach area with a minimum consumption of food and drinks from $300mxn. Located just an 8-minute walk from the hotel. For more details, contact us.

Cancellation policy:
Cancellation without penalty up to 48 hours before 00:00 hours on the day of the check-in date. The value of the stay must be paid in full at the time of check-in. If an advance payment is required or you have any other request, contact us.

Our facilities:

Pool: open from Monday to Sunday from 08:00AM to 09:00PM

•Rooftop: open from Monday to Sunday from 08:00AM to 09:00PM

•Emilio's Pizza Restaurant: open from Monday to Sunday from1:00 PM  to 11:00 PM

Where to contact us?:
For any information or request, please write to us at or WhatsApp +52 998 244 7101.

Follow us on our social networks like @terrasseplaya

Facebook: @terrasseplaya →

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