The Convo: Athens Riviera

Thank you for choosing The Convo Athens Riviera.  Our entire staff is delighted to be of service to you and we truly hope your visit to be memorable. It is important for us to inform you about the below fundamental rules and regulations set by the Hotel.      
Prices and Taxes       
All rooms are subject to VAT, inclusive in all room rates and services charged. -      
All rooms are subject to the Government Accommodation Tax, collected by the City of Athens. This tax is excluded from the room rate.     
Deposit
A credit card is required to secure the booking. This credit card will be charged the full amount of the stay on the day of arrival. Special Events Periods, first-night deposit taken, and full payment of accommodation costs are required 28 days before arrival. Otherwise, please send the deposit of the first night to the below bank account details and send us proof of the bank transfer. We would highly appreciate you add in the description of the bank transfer your name or the Confirmation #.
The Convo Athens Riviera Bank Account Info
Bank: Piraeus Bank
IBAN: GR6201710130006013164010801
Account Beneficiary: DF GREECE ΜΟΝΟΠΡΟΣΩΠΗ ΙΚΕ
Check-in, Check-out
A valid photo identification is required upon check-in.   A guest cannot be registered unless a copy of the passport, or a copy of the official identification is provided to the Hotel. 
A valid credit card for pre-authorization purposes or a cash deposit (up to the value of your stay) is required at check-in. 
Check-in time is at 3:00 PM.
Availability of the room, and access code to the property and/or the room cannot be guaranteed by the Hotel before the Check-in time specified herein.  
Without a valid credit card, your reservation is only guaranteed until 6pm on the date of your arrival unless prior arrangements have been made with the hotel directly. 
Check-out time is at 11:00 AM.       
The possibility of a late Check-out cannot be guaranteed. In the event the late Check-out request is made at the time of reservation, the Hotel will employ its best efforts to confirm the request. Requests for late Check-out made on the day of departure may not be confirmed. Late check-outs are subject to a fee of up to 50% of the full room rate. If you stay in the room beyond 6pm on the day of your late check-out, you will be charged the full night's rate.     
Extending the stay at the Hotel is not guaranteed as it is subject to availability. 
Checking out early will incur one night's accommodation charge. 
General Rules and Regulations       
Smoking in the Hotel premises is not allowed. Guests who smoke in the room will be charged with additional cleaning fee at Check-out.  This charge is equivalent to 300 euros.      
The Housekeeping room service will be provided in line with local COVID policies.  Please contact our reception team for more information. Requests for housekeeping service received after 6pm will be met the following day.       
The Hotel may host private events such as weddings and conferences. In that case, the Hotel shall employ its best efforts to reduce any inconveniences for the guests.
Refunds shall not be issued in any way possible and for any reason whatsoever, except as otherwise decided by the management.       
Guests shall be held responsible for any breach of the rules and damage to the Hotel units and premises and any missing items of furniture and/or furnishings from their room.   
From 21:00 to 07:00 house is the time of quiet hours. We expect every guest to be mindful of others during this period and not cause any noise that may disturb other guests. The hotel has the right to refuse hospitality to any guest, or guests, that disturb other guests, and/or in any other way disrespect the Hotel rules. 
Use of Personal information      
The Hotel is committed to the protection of the guest’s private and personal information. Guests can reach us at the email reservations@theconvo.com.The Hotel will process your data to manage the stay at the Hotel and to improve your experience as our customer, while Convo Hotels will process your data to provide lodging and ancillary services. -      
Likewise, we will need to process your data to comply with the legal obligations we are subject to (including fraud prevention). In case you grant your consent, we will also process your data to send you commercial communications of the Convo Hotels, adjusted to your profile. The Hotel may communicate your data to third parties such as, for example banks or other financial institutions to process the payments or to law enforcement agencies for compliance with the obligations imposed on us by the law.
In case you sign up for the Convo loyalty program, The Convo Group will process your personal data to provide you with the respective loyalty services. In this sense, we will process any points generated and we may send you information regarding your points and the program benefits, adjusted to your profile. Likewise, we may communicate your data to other Convo Hotels group companies to fulfil the aforementioned purposes and, in case you request to benefit from the services offered by the Convo loyalty program partners, we will communicate your data to such partners for the attention of your request. You may exercise your rights of access, rectification, erasure, objection and / or restriction of the processing and the portability of your data by writing to the Hotel to the email stated above, proving your identity and indicating in both cases (a) "Data protection" as the subject and (b) whether your request is addressed to the Hotel or Convo Hotels as a group. Furthermore, you may contact the competent national Supervisory Authority at any time. For more information, please consult the hotel team.       
Limitation of Liability      
While the Hotel agrees to take all necessary steps to ensure the security of the guests, the Hotel shall not be held responsible nor liable for:
(i) any loss or damage of the guest’s private or personal property of any kind,
(ii) any theft occurring within the premises of the hotels,
(iii) physical damage arising out of any accident occurring within the premises arising out of the guest’s negligence and lack of reasonable care.
In all cases, the Hotels’ liability shall be limited at all times to the amount payable by the Second Party to the First Party. In any case, the liability of the First Party shall not be extended beyond the amounts paid under this Agreement.   
Force Majeure       
The failure or delay of the Hotel to perform any of its obligations underlined in these Terms and Conditions, solely by reason of acts of God, acts of civil or military authority, civil disturbance, war, strikes or other labour disputes or disturbances, fire, transportation contingencies, shortage of facilities, fuel, energy, labour or materials, or laws, regulations, acts or orders of any governmental agency or official, epidemic and pandemic, and other catastrophes, or any other circumstance beyond its reasonable control (“Force Majeure”) will be deemed not to be a breach of its obligations, nor a breach of the Terms and Conditions,  so long as Convo Hotel has not contributed to such Force Majeure, has used reasonable efforts to avoid such Force Majeure or to ameliorate its effects, and continues to take all actions within its power to comply as fully as possible with the Terms and Conditions.  In the event of any such Force Majeure, performance of the obligations will be deferred until the Force Majeure ceases.