Lunenburg Oceanview Chalets

Terms and Conditions 

ACCESSIBILITY OR SPECIAL NEEDS:  Lunenburg Oceanview Chalets has one designated cabin for those with special needs.  The bathroom is set up for barrier free access to a shower and equipped with a large bench for the convenience of our guests. Other modifications to the cabin layout are made to ensure barrier free access to all amenities for the comfort of our guests who need them.  Guests requiring this cabin are asked to make sure that they check the availability of Cabin #2 when making reservations and to reserve that cabin.  It is a 1-bedroomcabin.  In cases where Cabin #2 is already booked, please contact the office at info@lunenburgoceanview.com to see if the guest who is already booked into the cabin can be moved (i.e. they do not require the accessible cabin).  Every effort will be made to accommodate our special needs guests but as we have only one designated accessible cabin, we cannot guarantee its availability at all times.

NO SMOKING POLICY: Lunenburg Oceanview Chalets is a 100%non-smoking facility. Smoking is not permitted anywhere within the cabins. Any evidence of smoking inside guest rooms and attachments, will result in a $400 fee in addition to the restorative expense needed to return the room to its original condition. This additional fee and costs will be charged on the guest folio before or after checkout.

PET POLICY: PETS are permitted. There is a $25.00 charge per stay for pets to cover the necessary cleaning services after you check-out.  Pets should not be left alone in the cabins and if they have to be they should be left in cages or kennels as appropriate to ensure that in case of emergency requiring us to enter the cabin there will be no risks to either staff or animals.  Service animals are allowed free of charge.  Please advise us when making a reservation if bringing a service animal into the Chalets so we may ensure that all staff are advised accordingly. As per the Nova Scotia Service Dog Act, please bring your verifiable Service Dog Team Certificate Identification Card issued from a recognized government body. You will need to present this at front desk at check-in time.

RESERVATION POLICY: ALL 1-bedroom cabins have a maximum occupancy of two guests. Reserving the sofa bed will allow for 2 additional people for a maximum occupancy of 4.  All 2-bedroom cabins have a maximum occupancy of four guests. Reserving the sofa bed will allow for 2 additional people for a maximum occupancy of six guests.  For large reservations (three or more cabins booked at one time), please contact us for specialized terms& conditions catered directly to the party.

HOTEL PAYMENT POLICY: In order for guest accommodations to be confirmed, sufficient credit credentials for payment of accommodations must be provided through the authorization of a valid credit card. Please be advised that the day prior to arrival, a credit hold in the amount of guest room-charge and applicable taxes may be processed.  All changes to your charged amount will be accompanied by a new invoice only sent to the email address on file.  Payment in full for your stay is expected upon check-in.  In cases where guests will be checking in outside of normal check-in times using an agreed upon self check-in procedure; charges may be made to the credit card used to hold the reservation and the receipt for the charges will be left in your cabin.  For longer term rentals in the off-season, payment expectations will be outlined in the correspondence detailing the expectations for your stay.

Accepted Methods of Payment: Cash; e-transfer (to info@lunenburgoceanview.com – no password required); debit and major credit cards (Master Card, Visa and American Express).  In the case of guests asking for cash ore-transfer payment methods a valid credit card will still be required at the time of reservation to hold the booking and this will be used to apply cancellation policies and/or cover damages should they occur.  For guests who do not have a valid Creditcard, an e-transfer in the amount of 10% of the expected cost of your stay will be required at the time of making the reservation and a further 40% will need to be made no later than 7 days prior to arrival. These payments will be deducted from the account to be paid at check-in.

TAXES: Hotel stays in Nova Scotia are subject to a Canadianand Nova Scotia Government combined Tax of 15% total (HST).

ROOM DAMAGES & LIABILITY: All guests are liable for damages done to the room by themselves or others they invite into the room. Guests will be liable for the full amount to repair damages done, amount will be set based on repair cost on a case-by-case basis.

CHECK-IN and CHECK-OUT: Check-in time at the Lunenburg Oceanview Chalets begins at 3:00 p.m. We will make every effort to personalize our guest’s stay if provided ETA information at time of reservation. If your party happens to arrive earlier and the cabin is not available at the time of arrival, our office staff will be happy to store your bags so you may enjoy your day in Lunenburg. Check-out time is before 11:00 a.m. the day of departure. Late check-out requests may be made through the front desk only the day prior to departure and are subject to determination based on cabin occupancy. Additional charges may apply.  Note that check-in is generally expected between 3:00 p.m. and 6:00 p.m.  If you wish to have an early check-in, please contact us the day prior to arrival (e-mail toinfo@lunenburgoceanview.com) to ensure that we will be able to have the cabin ready for your requested arrival time. Please also note that if you expect to be arriving after 6:00 p.m. please advise us of this at least the day before arrival to ensure that we can either have the office staffed or make alternate arrangements for a seamless self check-in.

DO NOT DISTURB & ROOM REFRESH POLICY:  Our cabins are self-catering, and the expectation is that guests will look after themselves and the general cleanliness of their cabins for the duration of their stay.  Weare happy to offer cabin refreshes (towels, restock amenities, removal of garbage/recyclables/compost) for all guests who are staying with us for multiple nights if they are asked for.  Additional cleaning is also available for stays longer than 7 nights.  We make every effort to respect your privacy during your stay with us however the hotel and its staff reserve the right to enter any cabin or allow the authorities entry while the Do Not Disturb sign is displayed if there is cause.  Reasons entry may be requested include but are not limited to, wellness checks, following up on complaints made either by the guest in the cabin or other guests; and policy required cleaning.  All entry requests will be preceded by a knock and the announcement of which staff group is requesting entry.

GUARANTEED RESERVATIONS: To guarantee a reservation at the Lunenburg Oceanview Chalets, a valid credit card is required at time of booking.  The only other way to guarantee a reservation is to place a deposit via e-transfer (10%) at the time of the reservation with a further 40% being e-transferred no later than 7 days prior to arrival. Reservations guaranteed by a credit card maypre-authorized for a guest’s stay three days prior to arrival.  If a guest’s credit card does not accept thepre-authorization, that reservation may be cancelled, and the room opened to anew guest.

PRE-AUTHORIZATION INFORMATION: In the case that a guest’s cabin is to be paid by another party’s credit card that will not be attending the chalets, a pre-authorization form is required, from the credit card holder, allowing Lunenburg Oceanview Chalets to use the credit card for ALL related stay charges accumulated. Our reservation agent will be able to e-mail you the form to be filled out at your request.

MINIMUM AGE REQUIREMENT: All guests must be of legal age of18 years or older to confirm guest-room accommodations at Lunenburg Oceanview Chalets.  A valid photo ID may be requested at the time of check-in for age verification.  Valid photo ID is required both for the check-in process, as well as being a necessity to process a credit card.

PARKING:  There is plenty of parking for guests at each individual cabin.  In the case where there are too many cars for the allotted parking space for a cabin or where the vehicle is too large to fit safely into the allotted parking space; additional parking is available up beside the office.  Please talk to the office staff if you wish to use these additional parking spaces to ensure that the free flow of traffic will not be impeded.