Property Information
The Abode Resort & Spa
Welcome to an indulgent luxury glamping experience surrounded by remote, untamed wilderness and a lush tropical jungle. The Abode is a unique enclave of luxury 21st century safari style tented villas alongside the tranquil waters of Labu River, where luxury and nature converge for the perfect getaway. Nestled close to the foothills of Bukit Patoi, spread across masses of untouched Southeast Asian Rainforests, immerse yourself in the vibrant flora and fauna with graceful vistas of lush greenery and tranquil waters.
Experience authentic luxury, bespoke adventure and a blissful restorative escape at this unique sanctuary, while we tend to your comfort and sustenance. Enjoy our luxurious villa-styled tents, surrounded by mountain mist, lush forest, the gentle sounds of the riverside and winding paths. Let your inner explorer come to life and experience luxury truly gone wild.
Property Name: The Abode Resort & Spa
Street Address: Jalan Labu
City : Bangar - Temburong
Postal Code : PB1351
Contact Name: Reservations Team
Phone: (+673) 737 5825
Email: info@abodebrunei.com
Amenities
- Baggage storage
- Concierge
- Gift shop
- Lounge
- Swimming pool
- 24-hour security
- Accessible Parking
- Air conditioning
- All rooms disinfected daily
- Board games / puzzles
- Breakfast, Continental
- Cashless payment accepted
- CCTV in common areas
- Common areas disinfected daily
- Cycling
- Daily Housekeeping
- Family rooms
- Fire extinguishers
- Game room
- Guest accommodations disinfected between stays
- Guest parking
- Guests can opt out of daily room cleaning
- Hand sanitizer provided
- Kids' club
- Kids' meals
- Local safety protocols followed
- Massage
- Movie nights
- Non-smoking rooms
- Physical distancing rules
- Playground
- Pool / Beach towels
- Property has wheelchair access
- Refillable water stations
- Restaurant
- Restaurant (Halal)
- Safety deposit box
- Single-use plastics removed
- Smoke-free property
- Special diet meals (on request)
- Table tennis / Ping pong
- Towels changed upon request
- Yoga
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 14:00
Check-Out: 12:00
Late Check-out Hour: 18:00
Late Check-out Fees: 50%
Late check-out (after 12:00 and before 18:00) may result in a fee.
Property and Cancelation Policies :
To make your stay as pleasant as possible, the Management of The Abode Resort & Spa requests your cooperation in observing the following Payment and Cancellation policies for Individual (Non-Group) Accommodation Bookings:
Deposit/Pre-Payment:
Deposit/Pre-Payment:
- Modes of payment can be in the form of Cash, Credit Cards or Bank Transfers, BIBD QuickPay, and Pocket.
- Payment for the entire stay duration is required within 24 hours of making the reservation, failing which, it will be automatically released.
- If the period of stay is extended either prior to or during the stay, full payment of the extended period must be received before the request for extension can be confirmed. Confirmation of extension is also subject to availability.
- Guests are allowed to request for a date change to their reservation up to two (2) times only. The request must be made more than seven (7) days prior to their original scheduled arrival date and subject to availability.
- All cancellations made more than seven (7) days prior to the original scheduled arrival date will incur a 50% cancellation fee.
- All cancellations made within seven (7) or less days prior to the original scheduled arrival date will incur a 100% cancellation fee.
- Approved refunds will be made in the same mode that payment was received in and may take up to 30 days to process.
- In exceptional circumstances, such as a documented medical emergency or force majure events, the resort management may at its sole discretion, offer one (1) date change or an amendment to the reservation. Payments made will not be refundable.
- Amendment is defined as (1) changing names, and/or (2) increasing or decreasing the number of nights for the confirmed reservation.
- If a reservation is amended within seven (7) or less days to the day of arrival, and it results in a shorter stay duration, the unutilised reservations will be considered a cancellation and any balance amounts will not be refundable.
- Amendment made more than 7 days prior to arrival that results in a shorter stay, the balance amount will be credited to the room folio upon check-in for incidental spend. Any unused amount will not be refundable.
- If an amendment results in a longer stay duration, then the balance amount owed will need to be paid in full before the amendment can be confirmed. Please note, confirmation is also subject to availability.
- Accommodation not occupied by 1600 hours (4 pm) on date of arrival will be considered as No Show, unless prior arrangement for late check-in has been made.
- In an event of No Show, full pre-payment received will not be refunded.
Terms and Conditions
To make your stay as pleasant as possible, the Management of The Abode Resort & Spa requests your co-operation in observing the following reservations policy:
- Check-In: 14:00 | Check-Out: 12:00
Any extension of stay must be reconfirmed with the Front Desk, and is subject to villa availability. - Photo ID is required during check-in. For bookings using credit/debit card, the same card must be presented upon check-in.
- Full payment is chargeable at the time of online booking reservation.
- The Management of the The Abode Resort & Spa will not be held responsible for any property lost, damaged or misplaced within the premises. Please note that for added convenience, a safety box is provided in each Tented Villa.
- The maximum occupancy of guests at Superior Riverfront Tent is 4 persons while the Family Riverfront Tent is 12 persons, adults and children inclusive. Children under the age of 1 stay for free if using existing bedding. Please note that children 12 years and older are considered as adults.
- Prior to your stay, an additional bed is obtainable upon request and subject to availability for Family Riverfront Tent only. Only one additional bed is permitted and chargeable at BND $35.00/per night. A security deposit of BND$100.00 is required during check in and will be refunded on your departure date, once verification of the tented villa condition has been made.
- BND $25.00 charge applies for each key that is unreturned, lost or damaged.
- Late check-out fees apply from 12:00 - 18:00 at 50% of published room rate. Full published rate applies after check-out from 18:00, subject to room availability.
- Smoking is strictly prohibited at The Abode Resort & Spa or at areas within the premises not permitted by law. Smoking in the Tented Villa will result in a BND $300 fee charged to the occupying Guest for cleaning or replacement of bedding, curtains, etc. as well as for the cost of repairing any damage caused by the act of smoking in the Tented Villa.
- Each facility in The Abode Resort & Spa has specific safety and security rules posted. All rules must be read and understood prior to the usage of these areas and are to be adhered by The Abode Resort & Spa guests and his/her Tent occupants. No lifeguards or security guards are posted in these areas at any time. Adults are to ensure children are supervised at all times in these areas. The Management of The Abode Resort & Spa will not be liable for any incidents resulting in bodily injury or death to person(s) or loss and/or damage to property.
- The registered Guest will be liable for charges due from any damage/loss to the property at The Abode. This is applicable to all common property, third-party property or any other properties within the premises.
- Guests are to refrain from inviting visitors/unregistered guests to the Tented Villa or common facilities at any time. Any visitors/unregistered guests found may be escorted off the premises at any time.
- Please note that the following are not permitted on the premises at any time:
- Pets or other animals;
- Gunpowder, fireworks, corrosive or flammable liquids or other explosives or flammable items;
- Items emitting foul odour including but not limited to durian, chempedak, nangka, etc.;
- Firearms and weapons;
- Unusually large items or excessive quantities of any items; and
- Illegal drugs or other items prohibited by law.
- Please note that gambling or other acts which are contrary to good morals and are prohibited by law, are not to be carried out within the premises.
- Please do not hang any items or objects visible from the windows or balconies of the Tented Villa.
- Please refrain from using the fixtures and fittings provided for purposes other than those intended.
- Please note that there will be no unauthorized publication of images of The Abode Resort & Spa and its premises on print or digital media or using photographs and videos for business purposes, without prior written approval from the Management. Failure to observe this privacy condition may result in legal action.
- Please refrain from placing items in common areas, lobby or passageways, except for areas within the Tented Villas.
- Except in emergency situations, please refrain from obstructing the emergency passageways. Please refrain from entering any service areas and back-of-house areas, whether restricted or not as these areas may be dangerous to persons, property or third-parties.
- Please review the emergency exit instructions posted on the inside of the Tented Villa promptly upon arrival.
Brunei Darussalam’s road traffic regulations and signs apply to parking at The Abode Resort & Spa. You are required to follow The Abode Resort & Spa employees instructions to prevent traffic flow issues within the designated parking area. Please ensure that doors, trunk department, windows and/or sunroof of your car are closed and that no objects are visible before leaving the vehicle. The Abode Resort & Spa accepts no liability for damage caused by unforeseeable events such as storms, hailstones, explosions and fire, nor does The Abode Resort & Spa accept liability for theft or damage caused by third parties.
Accessibility
To enhance the comfort and convenience of guests, there is a handicap and wheelchair-accessible washroom at the main restaurant.
Noise Policy
The Abode Resort & Spa has a strict ‘No Party’ Policy to ensure maximum comfort for all our in-house guests. Any person found to be creating excessive noise and disturbance, having a party or exceeding the maximum allowable occupancy of the Tent will be asked to leave the premises immediately and without refund. Please note that Guests are to refrain from inviting visitors/unregistered guests to the Tents or common facilities at any time. Any visitors/unregistered guests found may be escorted off the premises at any time.
Force Majeure
Neither Party will be liable for its failure to perform or for the delayed performance of its obligations, if such failure is a result of circumstances beyond the affected Party’s reasonable control, including but not limited to supplier strikes, lock-outs and labour disputes, act of God(s), war, riot, civil commotion, acts of terrorism, malicious damage, compliance with any law or governmental order, rule, regulation or direction not in force on the Effective Date, accident, fire, flood or severe weather conditions (“Event of Force Majeure”). Each Party agrees to give the other Party prompt notice, containing sufficient details, of any Event of Force Majeure. If an Event of Force Majeure continues for more than ninety (90) working days, either Party have the right to terminate, without further liability to the other.
Pricing Errors
The Abode Resort & Spa and its affiliates reserves the right to cancel contracts based upon incorrect information being displayed in relation to price or service at any point in time. Insurance
The Abode Resort & Spa strongly recommends that guests purchase Comprehensive Travel Insurance. We suggest that the policy includes, but is not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
Disputes and Claims
Any controversy, dispute or claim arising out of or in connection with The Abode Resort & Spa policies shall come under the jurisdiction of the most competent official courts of Brunei Darussalam.
Disclaimers
As a condition of your use of The Abode Resort & Spa Website, you warrant that you will not use The Abode Resort & Spa Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Although The Abode Resort & Spa may from time to time monitor or review discussions, chats, postings, transmissions, etc. on The Abode Resort & Spa Website, The Abode Resort & Spa is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on The Abode Resort & Spa Website. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. The Abode Resort & Spa will fully cooperate with any law enforcement authorities or court order requesting or directing The Abode Resort & Spa to disclose the identity of anyone posting any such information or materials.
Links to Third Parties
The Abode Resort & Spa does not control any third party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. The Abode Resort & Spa provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by The Abode Resort & Spa of the linked website or any information contained in it.
Limitation of Liability
Notwithstanding anything contained in these Terms and Conditions to the contrary, The Abode Resort & Spa and its affiliates shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arising out of the performance or non performance of obligations under this Terms and Conditions.
The Management of The Abode Resort & Spa reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on The Abode Resort & Spa website immediately.
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