- If the reservation is cancelled or modified until 30 days prior to the arrival date, the deposit already paid is returned, not being charged any penalty. 

- In case of cancellation after that date, the amount advanced is non-refundable.

- Confirmed reservations do not allow modifications, less than 30 days from the check-in date.

- Reservations made less than 30 days prior to arrival do not allow modifications or cancellations with refund.

- In case of cancellation / refund and consequent transfer of a deposit already made, a €35 fee may be charged due to administrative charges.

- The deposit refund can be processed within 10 days after the cancellation date.

- In the event that a credit is issued to reschedule a reservation, the new reservation must have an amount equal to or greater than the canceled reservation. In case the new reservation is of a lower value, the excess amount will not be refunded.