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Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year round. We are located in downtown Durango right next door to the Durango Silverton Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants.

Property Name: General Palmer Hotel

Street Address: 567 Main Ave.

City : Durango - Colorado

Postal Code : 81301-5422

Contact Name: Front Desk

Phone: (970) 247-4747


  • Elevator
  • 24-hour check-in
  • 24-hour front desk
  • Air conditioning
  • Breakfast, Continental
  • Guest parking
  • Heating
  • Internet
  • Invoices
  • Library
  • Non-smoking rooms
  • Smoke-free property
  • Solarium
  • Sun deck
  • Vending machine (drinks)

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 4:00 PM

Check-Out: 11:00 AM

Late Check-out Hour: 12:00 PM

Late Check-out Fees: $75.00

Late check-out (after 11:00 AM and before 12:00 PM) may result in a fee.

Property and Cancelation Policies :

You will have 48 hours prior to arrival to cancel this reservation.
 Cancellations within that time will incur a 1 night room and tax cancellation fee. In the event you do not arrive on your scheduled arrival day, a NO SHOW fee will be billed in the amount of 1 night room and tax, and the remainder of the reservation will be cancelled should your reservation be for multiple nights.

The credit card on file will be billed, in full, for your entire stay 48 hours in advance of your arrival. If you wish to change your payment method, please do so prior to that time.
Terms and Conditions

Check in time is 4:00pm. 
Based on our unique room configuration and the time it takes to properly prepare your room, we cannot accommodate early arrivals. Thank you for allowing our team the necessary time to provide you outstanding service.

We are a non-smoking facility. 

The General Palmer Hotel is not pet friendly. 
We welcome service animals who are specifically trained to perform a service. Please call the hotel direct, for special instructions.

Please double check the room type you have reserved. A " palace room" denotes you are in the adjacent wing to the main building. These gorgeous accommodations are stair only access. An "interior" room in our main building denotes a quiet, cozy room without windows to the outside. The GPH may not be able to change your room selection once you arrive.

Parking is included.  Upon arrival, should you need assistance with your luggage, please call us from the parking lot and we will promptly assist.

A complimentary continental breakfast is included. If you have any dietary restrictions, please let us know prior to arrival so that we can do our best to accommodate your needs.

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