There are no pre-payments when you book directly on our website, by phone or email, except for NON-REFUNDABLE, on EVENT DAYS*, for groups of more than 6 people** and for large bookings***. Pre-payments and booking fees may apply when booking through third-party websites.

If there is any error or change to the booking, please let us know as soon as possible. You may cancel your booking without any extra charge until 24 hours prior to your arrival, EXCEPT ON EVENT DAYS*, for groups of more than 6 people** and for large bookings***. If your stay is cancelled less than 24 hours before check-in time (15:00) on the day of your arrival or in case of "no show", the cost of your first night's stay will be charged (again, this policy is different on event days*, for groups** and large bookings***).

*Event days policy
On the following days, we charge 50% of the booking total upon reservation and the remaining 50% 14 days before arrival. Both payments are non-refundable in case of cancellation.
From 6th to 9th December 2024 - Día de la Constitución e Inmaculada Concepción
From 30th December 2024 to 1st January 2025 - New Year
From 14th to 20th April 2025 - Semana Santa (Holy week) 
From 1st to 3rd May 2025 - Labour Day and Día de la Cruz
From 12th to 13th September 2025 - Granada Sound Festival   
From 10th to 11th October 2025 - Día de Hispanidad
From 6th to 8th December 2025 - Día de la Constitución e Inmaculada Concepción
From 30th December 2025 to 1st January 2026 - New Year

**Groups Policy
Special rates and policies apply for groups of more than 6 people, please contact us via email at info@elgranado.com.

***Bookings of more than €300
For these kind of bookings, we charge 50% upon reservation and the remaining 50% 14 days before arrival. Both payments are non-refundable in case of cancellation.