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Property Information

Property Name: Holistika Tulum

Address 1: Av. 10 SUR

Address 2 : Lote 4 Zona 11

City : Tulum - Quintana Roo

Postal Code : 77760

Contact Name: Dirección Holistika

Phone: Hotel: 9842804128 / Wellness: 9842543355

Email: infoholistika@gmail.com

Amenities
  • Concierge desk
  • Gift shop
  • Laundry service
  • Photo copying service
  • Printer
  • Room service
  • Swimming pool

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 3:00 PM

Check-Out: 12:00 PM

Late Check-Out Hour: 5:00 PM

Late Check-out Fees: $ 50.00

Late check out (after 12:00 PM and before 5:00 PM) may result in a fee.

Property and Cancellation Policies :
CANCELLATION POLICIES 

  • SOME RATE PLANS HAVE DIFFERENT POLICIES, PLEASE MAKE SURE YOU READ ALL CONTENT BEFORE CONFIRMING YOUR RESERVATION
  • Reservations made for the high season of Christmas and New Year will be charged 100% of the total as an advance.
  • Hotel Holistika Tulum is private property, both the owners as well as the hotel administration reserve the right to admit, reject and/or provide services to any person at their own discretion.
  • Full payment for room reservations must be made upon arrival by credit card or cash (US Dollars, Euros or Pesos). A credit card is required to guarantee and cover additional costs or expenses
  • The arrival time (Check-in) is from 03:00 pm, and the departure time (Check-out) is at 12:00 pm. If you want to leave your room later, it will be considered in due course according to availability with an additional cost of $ 30 USD / hour. We reserve the right to remove your personal belongings from the room(s) after the agreed departure time.
  • There are no refunds or credits issued in case of: an early departure in your reservation, flight cancellations, due to bad weather, blackouts, tropical storms or hurricanes, or any other change in your reservation that reduces the number of nights or rooms reserved, for any circumstance. We recommend that all our clients obtain travel insurance coverage.
  • In the event of a No-Show and without us receiving any written notification from you before 3pm the day after your arrival, we reserve the right to assign your room to other guests and your credit card will be charged the total amount Your reservation, given this situation, can only be accommodated according to availability and there will be no refund or credit regardless of reason.
  • Cancellations made 5 days before your arrival will have a penalty of 50% of the total reservation + Tax.
  • Cancellations made less than 5 days before arrival will have a penalty of 100% + Taxes of the total reservation rate or the option of a lodging credit only, valid for one year from the date of cancellation (depending on the availability, accommodation only).
  • Last minute reservations (within 5 days prior to arrival date) are non-refundable once the payment has been processed and the full amount will have to be paid as a cancellation penalty.
  • We remind you that between December 17 and January 10, any deposit paid is non-refundable.
  • At the time of entry you are given the key to your room, please take care of it.
  • In case of loss of the following items, your credit card will be charged:

    - 2 pool towels USD 20
    - 1 remote AC 100 USD
    - 1 hammock 80 USD
    - 1 set of keys 20 USD
    - 1 set of keys 20 USD
    - 1 single sheet 15 USD, queen 30 USD, king 40 USD, duvet 50 USD
  • Terms and Conditions

    Por este medio libero a Holistika SA de RL de CV y todas sussubsidiarias y afiliaciones y empleados de cualquier responsabilidad, reclamos, demandas, acciones penales y legales y causas deacción de cualquier tipo que puedan estar asociadas con y/ocomo resultado de mi estancia, de mis acciones y actividades aligual que cualquier persona de mi grupo de invitados dentro delhotel Holistika Tulum, o relacionada con cualquier pérdida, daño olesión, incluyendo la muerte.

    Holistika SA Tulum y todas sus subsidiarias y afiliadas, susrespectivos funcionarios, directores, agentes, funcionarios yempleados (colectivamente conocidos como y referidos como'Hotel Holistika Tulum') no son responsables de los accidentes,lesiones o enfermedad, ni por la pérdida de dinero, joyas u objetosde valor de ningún tipo, sufridos por nuestros clientes por cualquier causa, lo que puede haber ocurrido mientras se encuentran ose encontraban en la propiedad del Hotel Holistika Tulum. HotelHolistika Tulum se reserva el derecho de llamar a un médico oservicios médicos de emergencia en cualquier situación en la quela gestión estime que la salud de un huesped, u otros huéspedesestán en riesgo, dichos gastos serán pagados por el huesped(es). 

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