We use your personal information in order to fulfil our commitment to providing an unparalleled guest experience in connection with all of your interactions with The Country Club Residences at Grand Reserve. As part of that undertaking, we are committed to safe guarding the privacy of the personal information that we gather.  As one of our guests or someone else with whom we interact, you understand and agree that we may collect, use, and share your personal information in accordance with this Policy.  While this Policy is intended to describe the broadest range of our information collection, processing and sharing activities globally, some activities may be more limited in some jurisdictions based on the particular laws or regulations in those regions. For example, the laws of a particular country/region may limit the types of personal information we can collect or the manner in which we process that information. In those instances, we adjust our internal policies and/or practices to reflect the requirements of local law. This Policy applies unless there is a specific country/region privacy policy for you based on your citizenship/residency or if the Location is in such country/region or if the Privacy Policy for Employees applies. We collect and process your personal information in order to provide you the best experience possible when you interact with us. The information we collect may vary by jurisdiction/region or by your preferred method of interaction with us. The categories of personal information that we may collect include:

• Contact and Identification Information: We may collect information such as your name, contact details (e.g. phone numbers, address, or email) professional title, employer or professional affiliations, and passport and visa information;
• Account Information and Marketing Preferences: We may collect your account details and credentials for the Hyatt frequent guest program and any frequent flyer or travel partner program. We may also collect information on your marketing preferences;
• Internet & Network Activity: We may collect the date and time of your visit, the pages you access and the amount of time you spend on each page, the type of Internet browser you use, your device’s operating system, your search terms on the Website, the URL of any websites that you visited before and after visiting our Websites (including the advertisement that referred you to our Website), and whether you click or interact with our digital content and advertising on other sites. When you access the Application or the mobile version of the Website, we collect your device, your device’s unique identifier, your mobile network information, and the type of browser you use.
• Payment and Credit Information: We may collect credit card and other payment method details. In limited cases, we may also collect information relating to the credit of customers;
• Location Information: We may automatically collect information about your precise geolocation when you access the Website or Application to the extent permitted by applicable law.  We may also collect information about your general location using your IP address and your zip code;
• Demographic Information: We may collect demographic information, such as your gender, nationality, age, and date and place of birth;

There may be instances in which the personal information that you provide to us or that we collect is considered Sensitive Personal Information under the privacy laws of some countries or regions. Those laws define “Sensitive Personal Information” to mean personal information from which we can determine or infer an individual’s racial or ethnic origin, political opinions, religious beliefs or other beliefs of a similar nature, membership in a trade union or professional association, physical or mental health or condition, medical treatment, genetic data, biometric information, and information about an individual’s sexual life or sexual orientation. In some very rare instances, financial records may constitute Sensitive Personal Information where you are located. If we rely on consent to process your Sensitive Personal Information, you have the right to withdraw that consent at any time. We only process Sensitive Personal Information in your jurisdiction if and to the extent permitted or required by applicable law. When you agree to this Policy you are, to the extent required under your local law, granting your express and written consent to the processing of any personal information that you provide to Hyatt that is considered to be Sensitive Personal Information or financial information. Save to the extent required by law, you are not obliged to provide Hyatt with any of your Sensitive Personal Information, and should you choose not to, this wil lnot prevent you from purchasing any products or services from The Country Club Residences.
Subject to applicable laws, we may collect, use, and disclose your personal information in order to:

• provide, charge for, and manage hotel accommodation and other goods and services;
• provide you with customer support and a better or more personalized level of service at the locations as well as through the Website, third party applications, products or services in the future;
• allow us to evaluate, analyze, and improve the functionality of our Websites, Applications, or goods and services;
• facilitate concierge services on your behalf, e.g., restaurant, attraction and transportation transactions;
• administer contests, sweepstakes, or other promotions;
• fulfil contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g., travel agents, group travel organizers, or your employer) and vendors (e.g., credit card companies, airline operators, and third party loyalty, travel, or discount programs);
• conduct market research, customer satisfaction and quality assurance surveys;
• conduct marketing and sales promotions and serve targeted advertising for products, services, events, or promotions you might be interested in. Where permitted by law, we may work with other companies to serve advertisements or marketing that we think you may find relevant and useful. This may include advertisements displayed on our own Websites or Applications, contained in emails or other communications sent by us, or advertisements from us displayed on other companies' websites. The advertisements you see may be based on information collected by us or third parties and/or may be based on your activities on our Websites, Applications or third-party websites;
• provide for the safety and security of staff, guests and other visitors;
• prevent, detect, and investigate fraud, cyber incidents, or other illegal activity;
• communicate with you about our relationship, such as updates to this Policy or other important legal or business changes;
• administer general record keeping;
• meet legal and regulatory requirements;
• test and evaluate new products and services;
• process credit applications;
• fulfil other purposes as disclosed to you in accordance with applicable law or with your consent; and
• use certain pieces of personal information to verify your identity if you make requests regarding your personal information pursuant to this Policy.  The verification steps and the pieces of personal information that we request may vary depending on the sensitivity and nature of your request.

When we process your personal information as one of our guests or someone else with whom we do business, we do so in our legitimate interests (as detailed above), because of legal obligations we are subject to, or because the information is required to fulfil contractual obligations either to you, to anyone involved in making your travel arrangements (e.g., travel agents, group travel organizers, or your employer)and/or to vendors (e.g., credit card companies, airline operators, and third party loyalty, travel, or discount programs).From time to time, we may disclose your personal information. We would always make that disclosure in accordance with applicable law. In some jurisdictions, data privacy laws may require us to obtain your consent before we transfer your information from your originating country to other countries. When you agree to this Policy, you are, to the extent required and permitted under your local law, granting your consent to the transfer of your personal information to such other countries for the purpose and to the extent stated.  Where we hold personal information about you, we may disclose this personal information to other companies that also hold information about you. These companies may combine the information in order to better understand your preferences and interests, thereby enabling them and us to serve you better. If your personal information is used for direct marketing purposes, you have the right to object to that by contacting us using the contact information provided. When you request credit, your personal information will be used and disclosed to appropriate third parties in accordance with applicable laws for the purpose of determining whether to grant and maintain a line of credit to you. electronically by the property via U.S.-based information system either to The Country Club residences or to a third-party service provider located in the United States who acts on our behalf to compile the extract and transfer it to: the credit card network operator, the credit card issuer and/or their respective subcontractors, who will, in turn, forward that extract to your employer or corporate client (and/or their respective subcontractors) to facilitate the processing and tracking of your travel-related expenses; or in some limited circumstances, your employer or corporate client (and/or their respective subcontractors) directly for the same purpose.  Once the personal information is transferred to the credit card network operator, credit card issuer, your employer or corporate client and/or their respective subcontractors, it is no longer subject to the protections described in this Policy, but rather your own arrangements with your employer or corporate client, the relevant credit card network operator and/or the relevant card issuer.   We reserve the right to disclose any personal information we have concerning you if we are compelled to do so by a court of law or lawfully requested to do so by a governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws. We also reserve the right to retain personal information collected and to process such personal information to comply with accounting and tax rules and regulations and any specific record retention laws.  We and other parties use cookies and related technologies on our websites to allow us to evaluate and improve the functionality of our websites.  These cookies and related technologies also allow us, advertising networks, social media companies, and other providers, to place advertisements and customized content.  Our websites may also contain plug-ins and other features that integrate third party social media platforms into ourwebsites. You will be able to activate them manually. If you do so, the third parties who operate these platforms may be able to identify you, they may be able to determine how you use this website and they may link and store this information with your social media profile. Please consult the data protection policies of these social media platforms to understand what they will be doing with your personal data. If you activate these plug-ins and other features, you will be doing so at your own risk.  Because the security of your personal information is important to us, we require Transport Layer Security (“TLS”) software in order to encrypt the personal information that you provide to us. When using TLS, your transmission of personal information to us online is encrypted. You can verify whether your personal information is transmitted using TLS encryption by confirming the symbol of a closed lock or solid key inside your browser address bar. You can also verify that your personal information will been crypted using TLS encryption by making sure that the prefix for the web address listed for that page has changed from "http" to "https". If you do not see the appropriate symbol and/or the "https" prefix, you should not assume that the personal information that you are being asked to provide will be encrypted prior to transmission.  The personal information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of personal information that may affect you so that you can take the appropriate actions for the due protection of your rights.  Our websites do not sell products or services for purchase by children and we do not knowingly solicit or collect personal information from children. If you are under the age of 18 (or a minor in the jurisdiction in which you are accessing our websites), you may only use our websites with the involvement of a parent or guardian.  When you download or register to use one of our apps, you may submit personal information to us such as your name, address, email address, phone number, date of birth, username, password and other registration information, financial and credit card information, personal description and/or image.  Further, when you use our apps, we may collect certain information automatically, including technical information related to your mobile device, your device's unique identifier, your mobile networking formation, the type of mobile browser you use and information about the way you use the app.  Depending on the particular app you use and only after you have agreed to such collection, we may also collect information stored on your device, including contact information, friends lists, login information(where necessary to allow us to communicate with other apps at your request),photos, videos, location information or other digital content. Further details of the kinds of information we collect is set out in the privacy notice for each individual app .that the personal information is incorrect we will tell you that we do not agree, explain our refusal to you and record the fact that you consider that personal information to be incorrect in the relevant file(s).If you are unhappy with the way we have handled your request, you can escalate your concern to the Chief Privacy Officer by sending an email to privacy@hyatt.com. As is the case for all consumers regardless of residency, we will not discriminate against you because you exercised any of these rights. Note that for purposes of these rights, personal information does not include information about job applicants, employees and other of our personnel; information about employees and other representatives of third-party entities we may interact with; or information we have collected as a service provider to our clients. We will take reasonable steps to verify your identity prior to responding to your requests.  The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us.  California residents may designate an authorized agent to make a request on their behalf.  When submitting there quest, please ensure the authorized agent is identified as an authorized agent and ensure the agent has the necessary information to complete the verification process.  For purposes of exercising these rights, please note the following regarding how we collect and use your personal information as described in this Policy, including in the previous 12 months:

• We may collect, and use for our business and commercial purposes, the following categories of personal information as set forth in applicable California law: Identifiers; California customer records (such as birthdate, contact information, and payment information); characteristics of protected classifications under California or federal law (such as demographic information like age and gender); commercial information; biometric information; professional or employment information; internet or other electronic network activity information; geolocation data; audio, electronic or visual information; inferences.  We collect this Personal Information from the sources described in Section 4 of this Policy.
• We may disclose each of these categories of personal information for our business and commercial purposes to the extent permitted by applicable law.
• We may sell the following categories of personal information: Identifiers; California customer records; demographic information; commercial information; Internet or other electronic network activity; geolocation data; inferences.

If you have any questions about this Policy, about the processing of your data described, or any concerns or complaints with regard to the administration of the Policy. by contacting the front desk.  While this Policy alone does not create contractual rights, The Country Club Residences at Grand Reserve has ensured compliance with some of its legal obligations in some countries in relation to personal information by creating a set of binding standards and policies (known in some countries as binding corporate rules), approved by a number of national privacy regulators. As a result, depending on your circumstances and location, you may be able to enforce your privacy rights using those standards or policies through that regulator or a court. If you would like to know more about these standards and policies, please contact Hyatt Hotels & Resorts at the address above or the Chief Privacy Officer at the email address above. All requests for access to your personal information must be submitted in writing by letter or email. We may respond to your request by letter, email, telephone or any other suitable method..