Property Name: The Docent's Collection
Street Address: 121 Middle Street
City : Portland - Maine
Postal Code : 04101
Phone: (207) 709-1217
Amenities
- Baggage storage
- Concierge
- Elevator
- 24-hour check-in
- Air conditioning
- Cashless payment accepted
- CCTV in common areas
- Common areas disinfected daily
- Contactless check-in / check-out
- Express check-in / check-out
- Fire extinguishers
- First aid kits
- Guest accommodations disinfected between stays
- Heating
- Honeymoon / bridal suite
- Hypoallergenic rooms
- Internet
- Invoices
- Non-smoking rooms
- Smoke alarms
- Smoke-free property
- Towels changed upon request
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 5:00 PM
Check-Out: 11:00 AM
Property and Cancelation Policies :
For Flexible Booking rates, full payment of room and tax is due 7 days prior to the day of arrival and will automatically be processed to the credit card on file. Cancellations made within 7 days of arrival are subject to a cancellation fee of the first night's room and tax. Reservations are held for the entirety of booking, therefore guests departing early, after check-in, must provide a written notice at least 72-hours in advance of new departure date. Guests departing an Urban Home without notice will be subject to the full cost of the remainder of stay. The full amount of your stay (the deposit) will be charged to the credit card used to confirm the reservation within 7 days of arrival.
For Pay in Advance rates, full payment of room and tax is due immediately and will automatically be processed to the credit card provided at the time of booking. This payment is non-refundable and will be applied to the final balance of your reservations. Pay in Advance payments are non-transferrable to another reservation. Only one discount may be applied to a single reservation. Stays may be subject to other restrictions, such as a minimum number of nights.
For Long Stay Discounts up to 89 nights, a non-refundable deposit of the first 7 night's room and tax is due upon confirmation. Reservations are held for the entirety of booking, therefore guests departing early, after check-in, on Long Stay Discounts must provide a written notice at least 14 days in advance of the new departure date. Guests departing an Urban Home without notice will be subject to the full cost of the remainder of their stay. Payment arrangements may be made for weekly or monthly billing.
For Long Stay Discounts of 90 or more nights, a non-refundable deposit of the first 29 night's room and tax is due upon reservation confirmation. Reservations are held for the entirety of booking, therefore guests departing early, after check-in, on Long Stay Discounts must provide a written notice at least 21 days in advance of the new departure date. Guests departing an Urban Home without notice will be subject to the full cost of the remainder of their stay. Payment arrangements may be made for monthly billing.
Cancellations due to Unforeseen Circumstances
If a major unforeseen circumstance (such as, but not limited to, serious illness requiring hospitalization, government travel restrictions, or flight cancellations) makes it impossible or illegal for you and all guests within your overnight party (guests staying in your Urban Home) to travel to the City of Portland, a credit in the full amount of any deposits paid may be applied to a future stay. Future stays must be completed within 90 days of the original arrival date. Documentation must be submitted to the property management team.
COVID-19 is no longer considered as a major unforeseen circumstance. Should yourself or guests within your overnight party (guests staying in your Urban Home) contract a minor illness (such as, but not limited to, COVID-19 or the flu), the property will apply any deposits towards a future stay departing within 30 days of the original arrival date. Documentation must be submitted to the property management team.
Any future stay credits provided by The Docent's Collection may not be used against damage penalties related to a stay. Should future stay credits be unused prior to the listed expiration date, the hotel shall consider this as a cancellation of your original reservation, subject to all policies of the original reservation.
Terms and Conditions
Guest room charges are subject to 9% State of Maine Sales Tax or tax at the time of stay.
By confirming your reservation, you agree we may authorize and charge the credit card provided on your reservation for full or partial deposit amounts any time prior to your arrival. All deposits collected will be applied to the final balance of your stay.
Any changes prior to arrival are subject to the rates and restrictions available at the time change is requested.
For guests staying more than 7 nights, a weekly refresh of your Urban Home is available. Please contact us within your first few days to arrange this service.
Guests must be 21 years of age or older to check-in. There are absolutely NO exceptions to this policy.
Key codes will only be issued to registered guests. To register a guest, the following information must be provided: Full Name, Phone Number.
Should damages to your residence occur, please contact us immediately to rectify the situation.
We are non-smoking property. If we suspect smoking of any kind has occurred in our residence, you will be charged a cleaning fee of no less than $1,000.
Please do not use confetti, glitter, flower petals, or open flames inside your urban home.
Please leave your Urban Home tidy upon departure. We reserve the right to bill you for excessive cleaning fees of no less than $250 plus staff overtime and supplies.
Pets are not allowed on property. Guests in violation of pet policy will be charged a fee of no less than $500 and will have future stays revoked.
Guests exceeding the capacity of their residence will be removed from the property without refund for any portion of their stay. Should guests negatively impact on another guest, the individual will be billed for any refunds or service recovery items provided to other guests.
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