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Property Information

Property Name: The Docent's Collection

Street Address: 121 Middle Street

City : Portland - Maine

Postal Code : 04101

Phone: (207) 709-1217


  • Baggage storage
  • Concierge
  • Elevator
  • 24-hour check-in
  • Air conditioning
  • Cashless payment accepted
  • CCTV in common areas
  • Common areas disinfected daily
  • Contactless check-in / check-out
  • Express check-in / check-out
  • Fire extinguishers
  • First aid kits
  • Guest accommodations disinfected between stays
  • Heating
  • Honeymoon / bridal suite
  • Hypoallergenic rooms
  • Internet
  • Invoices
  • Non-smoking rooms
  • Smoke alarms
  • Smoke-free property
  • Towels changed upon request

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 5:00 PM

Check-Out: 11:00 AM

Late Check-out Hour: 1:00 PM

Late Check-out Fees: $150.00

Late check-out (after 11:00 AM and before 1:00 PM) may result in a fee.

Property and Cancelation Policies :

Full Charge - Full Stay - If canceled within 3 days of arrival

Terms and Conditions

Standard Rate: full payment (100%) of room and tax is due 72 hours before the day of arrival and will be processed to the credit card on file. No refunds will be provided for cancellations made within 72 hours of arrival. 

Other cancellation policies may apply to your booking based on your selections.

Guest room charges are subject to 9% State of Maine Sales Tax or applicable tax at the time of stay.  
Guests must be 21 years of age or older to check-in.  All guests, both adults and children, must be registered at the time of booking.  Additional guests not a part of the reservation are subject to additional guest fees up to $150 per guest.

Digital Keys, only registered guests will receive a digital key by FLEXIPASS on arrival. Guests must download the FLEXIPASS Keyless Mobile Access application to their mobile devices. The digital key will provide access to the assigned building and assigned Urban Home.  

Credit Card Authorization, upon arrival, your credit card will be authorized for the appropriate amount for your stay, incidental costs, and a security hold of no less than $100. Your bank will place a hold on your account and you will not have access to these funds for other purchases. Any unused amounts will be released by the hotel within 5 business days of your departure. Any funds held by your bank shall be released in accordance with your bank's policies and may take up to 14 business days. 
Damages, if there is damage to your Urban Home upon the departure inspection, the hotel management will contact you to determine a resolution. It is in your best interest to contact the hotel management should you find damage upon arrival or during your stay. 
Non-Smoking Property, The Docent’s Collection is a non-smoking property.   No smoking or open flames are allowed inside your Urban Home or at any location on the property. This includes, but is not limited to, cannabis, vaping, incense, candles, or tobacco. A fee of no less than $750 plus the costs to relocate arriving guests will be assessed. 

Cancellations due to Unforeseen Circumstances 
If a significant unforeseen circumstance (such as, but not limited to, serious illness requiring hospitalization, government travel restrictions, or flight cancellations) makes it impossible or illegal for you and all guests within your reservation to travel to the City of Portland, The Docent’s Collection may elect to provide a credit for a future stay. Documentation may be requested from the property management team. 
COVID-19 is no longer considered as a significant unforeseen circumstance.  Should you and all guests within your reservation contract a minor illness (such as, but not limited to, COVID-19 or the flu), The Docent’s Collection may elect to provide a credit for a future stay. Documentation may be requested from the property management team. 
Excess Cleaning Fees, we kindly ask guests to refrain from using confetti, glitter, or flower petals, as decorative items within your Urban Home.  Please leave your Urban Home in a tidy manner. The Docent’s Collection will bill guests for excessive cleaning.    
Pet Policy, pets are not allowed on the property.  Guests violating this pet policy will be charged a fee of no less than $500 and will have any future stays revoked. 
Extra Guest Fees, all overnight guests must be registered to the individual's reservation. Additional fees apply for additional guests.  
Maximum Capacity, guests exceeding the capacity of their Urban Home will be removed from the property without refund for any portion of their stay.  Should this occurrence negatively impact another guest, the primary guest will be billed for any refunds or service recovery provided to other guests. 

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