Cancellation Policies:
Standard: Free cancellation until 7 days prior to arrival. If cancellations within 7 days, 50% of the full amount will be charged.
Non-refundable & Promotions: No refund will be given if cancelled at any time. A payment link will be sent that will allow you pay the full amount within 7 days after the confirmation. You may also choose to pay via Bank Transfer and Paypal.
Property Name: Casa do Alto
Address 1: Casa do Alto
Address 2 : Caminho do Monte Poço
City : Vale Judeu, Loulé - Faro
Postal Code : 8100-310
Contact Name: Reception
Phone : +351915721712
Email : reservations@casa-do-alto.com
Amenities
- Baggage storage
- Concierge desk
- Photo copying service
- Printer
- Swimming pool
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Check-In: 15:00
Check-Out: 12:00
Property and Cancellation Policies :
Non-refundable & Promotions: No refund will be given if cancelled at any time. A payment link will be sent that will allow you pay the full amount within 7 days after the confirmation. You may also choose to pay via Bank Transfer and Paypal.
Terms and Conditions
Arrival
Your room will be available to you from 3.00pm on the day of arrival. We may not be able to accommodate you if you arrive earlier, however, you may drop off your bags in the secure luggage area and check-in later. It is much appreciated if you will notify us of your estimated time of arrival. Check-in is possible between 3.00pm and 9.00pm. Please ensure you contact us before 12.00pm on arrival day, to let us know if you will be arriving later than 9:00pm. Failure to notify us may result in the room being re-let or the full cost of the room being charged to your credit card, as we will interpret it as a no-show. We do not normally accept guests after 12.00am. If you have booked a standard rate, you are expected to pay the full amount of your stay at check-in.
Occupancy
There is a maximum occupancy of 2 people, except for our Deluxe Suite and Superior Suite. An extra bed can be added to those rooms for €35 per night.
Children
Children are welcome at Casa do Alto but must be under supervision at all times by parents or adult care-givers with particular emphasis on safety of themselves and others. Children under 2 years of age are allowed to stay free of charge in a room with their parents or adult care-givers. However, we do not provide cots or highchairs. Only children above the age of 12 are allowed to stay unsupervised by an adult in a room.
Smoking
In accordance with Portuguese Law there is a no smoking policy in force at Casa do Alto. Smoking in the garden is acceptable. The penalty for smoking in the rooms is €150 charged immediately and a final warning is issued.
Breakfast
Breakfast for is included in the price, unless stated otherwise. Breakfast is served from 8.00am until 11.00am, either in the dining area or the terrace outside. Breakfast will not be served around the pool.
Car Parking
There are 3 car parks available for the private use of guests. One car is permitted per room occupied, but the spaces are not allocated to specific rooms - it is on a basis of first come first serve. Guests park their vehicle entirely at their own risk.
Access Statement
Due to its layout, Casa do Alto is not suitable for people with mobility issues.
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