Cancellation Policies:
Free cancellation until 7 days prior to arrival. If cancellations within 7 days, 50% of the full amount will be charged. We will reserve the 50% of the reservation total with a max of € 500 on your credit card 7 days prior to arrival.
All cancellation that fall within the 7 day period, but that are related to the Covid-19 can be cancelled for free. Each case will be individually accessed. Travel restrictions, lockdowns and sickness will be see as a valid reason to waive the cancellation fee, but personal reasons will not be valid.
Property Name: Casa do Alto
Address 1: Casa do Alto
Address 2 : Caminho do Monte Poço
City : Vale Judeu, Loulé - Faro
Postal Code : 8100-310
Contact Name: Reception
Phone: +351915721712
Amenities
- Baggage storage
- Concierge desk
- Photo copying service
- Printer
- Swimming pool
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Check-In: 15:00
Check-Out: 12:00
Property and Cancellation Policies :
Free cancellation until 7 days prior to arrival. If cancellations within 7 days, 50% of the full amount will be charged. We will reserve the 50% of the reservation total with a max of € 500 on your credit card 7 days prior to arrival.
All cancellation that fall within the 7 day period, but that are related to the Covid-19 can be cancelled for free. Each case will be individually accessed. Travel restrictions, lockdowns and sickness will be see as a valid reason to waive the cancellation fee, but personal reasons will not be valid.
Terms and Conditions
Arrival
Your room will be available to you from 3.00pm on the day of arrival. We may not be able to accommodate you if you arrive earlier, however, you may drop off your bags in the secure luggage area and check-in later. It is much appreciated if you will notify us of your estimated time of arrival. Check-in is possible between 3.00pm and 9.00pm. For a late check-in, please contact us 24 hours before arrival date. Failure to notify us may result in the room being re-let or the full cost of the room being charged to your credit card, as we will interpret it as a no-show.
Extra bed
It is possible to add an extra bed with the exception of the Comfort rooms, due to lack of space. An extra bed including breakfast is € 25 per night.
Children
Children are welcome at Casa do Alto but must be under supervision at all times by parents or adult care-givers with particular emphasis on safety of themselves and others. Children under 2 years of age are allowed to stay free of charge in a room with their parents or adult care-givers. However, we do not provide cots or highchairs. Only children above the age of 12 are allowed to stay unsupervised by an adult in a room.
Pets
Casa do Alto is a Pet friendly establishment. We have pets living on the property and we welcome all pets of our guests as well. We charge €10 per pet per night with a maximum of 2 dogs per room.
Smoking
In accordance with Portuguese Law there is a no smoking policy in force at Casa do Alto. Smoking in the garden is acceptable. The penalty for smoking in the rooms is €150 charged immediately and a final warning is issued.
Car Parking
There are 3 car parks available for the private use of guests. One car is permitted per room occupied, but the spaces are not allocated to specific rooms - it is on a basis of first come first serve. Guests park their vehicle entirely at their own risk.
Access Statement
Due to its layout, Casa do Alto is not suitable for people with mobility issues.
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