Deposits and Payments: Payment by the Client to BDL Holdings Inc. of a deposit equal to 50% of the total rental fee is required and must be received within 5 days of the date of issue of the Booking Agreement. The remaining 50% is required no later than 60 days prior to the date of the Client's arrival at the Villa. In the event that the Agreement becomes binding inside the window of the 60 days, the Client is required to pay the total rental fee to BDL Holdings Inc. to secure the booking. If full payment is not received 60 days prior to the Client's arrival at the Villa, BDL Holdings Inc. reserves the right to cancel the booking, thus causing the Client to forfeit the paid deposit.
Cancellation Policy: All cancellations and any requests for changes to your reservation (such as date changes or changes in the number of persons in your group) must be made in writing by e-mail. For cancellations more than 60 days prior to the Client's arrival date at the Villa, a 10% penalty of the total rental fee will apply when BDL Holdings Inc. receives written notice of the cancellation. Cancellations between 60 to 7 days of the Clients arrival date are eligible for a travel credit to be used at a future date within 1 year of the originally scheduled arrival date when BDL Holdings Inc. receives written notice of the cancellation. Payments made for the reservation will be fully applied toward a new reservation. New dates will be subject to availability. Minimum night requirements and rate changes will apply. Travel credits not utilized within the year period will forfeit deposit/payment. Cancellations between 60 to 7 days of the Clients arrival date are not eligible for a refund of any kind. Cancellations within 7 days of the Client’s arrival date are not eligible for a refund or travel credit. A 100% penalty of the rental fee will apply.
Weather Cancellation Policy: Please consider taking out Travel Insurance to protect against flight cancellations due to bad weather. BDL Holdings Inc. will not issue refunds or credits due to bad weather, tropical storms or hurricanes or any other weather-related situation beyond our control; including any inconvenience or complication caused by a hurricane’s direct hit, near miss, or significant threat of a hurricane strike as hurricanes are unpredictable by nature.
Covid Cancellation Policy: BDL Holdings Inc. will issue a travel credit to be used within 1 year of the originally scheduled arrival date due to flight cancellations caused by the Covid-19 pandemic. Proof of flight cancellation by the airline is required. Rate changes and minimum night stay requirements will apply. BDL Holdings Inc. will not issue full or partial refunds due to Clients’ testing positive for Covid-19.
Holiday Cancellation Policy: Payment received for travel during the Christmas and New Year period (between the dates of December 16th and January 7th) is non-refundable. Cancellations more than 120 prior to the arrival date are eligible for a travel credit to be used at a future date within 1 year of the originally scheduled arrival date when BDL Holdings Inc. receives written notice of the cancellation. Payments made for the reservation will be fully applied toward a new reservation. New dates will be subject to availability. Minimum night requirements and rate changes will apply. Travel credits not utilized within the year period will forfeit deposit/payment.
Rescheduling/Changes: You may reschedule 60 days or more prior to your arrival date, with no reschedule charge, with the same property and number of nights, for travel within one year of the original check-in date. Rescheduled reservations are subject to availability and price increases, and the weekly rate is based on the new reservation dates. A change in the number of guests must be done before final payment.
Client Responsibilities. You are solely responsible for all damages, injuries and losses in connection with the occupancy or use of the property by you or your guests. You must ensure that the Property and all furniture, fixtures and effects remain in the same condition and location as when you checked-in.
Security Deposits: The Client is required to provide BDL Holdings Inc. with a Security Deposit of $1,500.00 USD as collateral for any unpaid services, loss or damage to the villa or its contents during the time of occupancy of the Client. At the end of the rental period BDL Holdings Inc. reserves the right to deduct the subsequent amounts to the Client's security deposit should there be any unpaid services, damages or lost items. Deposits are returned between 10 to 20 business days after departure from the villa.
Credit Card On File: The Client is required to provide the Company with a valid credit card number as additional collateral for any loss, damages or unpaid services during the time of occupancy of the Client. At the end of the rental period the Company reserves the right to charge the subsequent amounts to the Client's credit card should there any damages or lost items not deducted from the Security Deposit. The Client will be notified before any charges are applied to his/her credit card.
The Company's Responsibilities: You hereby release and agree to hold BDL Holdings Inc., their officers, directors, employees, representatives, agents and volunteers and the villa owner, harmless from and against all liability and responsibility whatsoever, for any damage to property, personal injury or loss of life which may occur to you or your guests as a result of your use of the villa and its amenities, and you do hereby agree to indemnify BDL Holdings Inc. and the Villa Owner from and against any costs, judgments, claims or demands, including reasonable legal fees as a result of any third party actions arising from you and your guests' use of the villa and its amenities including swimming pool. BDL Holdings Inc. does not accept any responsibility for the actions of the Client, the Owner or any other third parties of their respective agreements, or for any consequences due to their actions. BDL Holdings Inc., is acting as the agent of the villa owner, and assumes no liability for property loss or damages to property, injuries, accidents, delays, or irregularities, including any caused by persons or carriers conveying passengers to their villas. You and your guests are responsible for securing your own personal property, including jewelry and other valuables, as well as the villa, which includes locking all windows and doors while away.
Use of Villa/Bungalows: The Client may not use the villa for any purpose other than that of a private holiday residence for the accommodation of the Client and his guests unless otherwise agreed upon in writing by the Owner. No event/parties are allowed on the premises unless authorized by BDL Holdings Inc. The Client shall not engage in any activity or practice that may be or become a nuisance or annoyance to the Owner, or the occupants of adjoining land or that might invalidate any insurance policies effected on the villa. This agreement can be terminated by BDL Holdings Inc. immediately following any breach of the terms by The Client. Any change or amendment to this agreement, including, without limitation, an increase or decrease in the number of both day-time guests and night-time guests or an increase, decrease or other change to the rental period, must be made in conformity with the provisions of this agreement and, in all cases, is subject to the prior written approval of BDL Holdings Inc., which approval may be withheld at its sole discretion. BDL Holdings Inc. reserve the right to charge the client if the number of people residing at the villa exceed the number of people on the contract. BDL Holdings Inc. may refuse entry into the villa to any guests that exceed the villa's capacity. Any visitors over the total amount of guests stated on this rental agreement and/or previously agreed upon in writing with BDL Holdings Inc. will incur a penalty fee of $500 USD per extra person per night. Guests not sleeping at the house are not allowed on the premises. No additional guests allowed on property unless noticed prior to arrival and payment received. Failure to comply will result in expulsion of entire party without refund. Changes to the total number of registered guests must be advised by writing to BDL Holdings Inc. The Client shall not sub-let or assign his rental of the villa.
Strict Noise Ordinance: The local authorities have a strict noise ordinance that must be followed. No loud noises or music are allowed between the hours of 10:00 pm and 10:00 am. Failure in respecting the law will result in a loss of your Security Deposit and possible eviction from the villa without refund for unused nights.
Security & Safety Risks: When you rent our villas or bungalows, you assume responsibility for it and its contents, as well as your personal belongings. Always lock the doors and windows when you are not around. Do not leave any valuables outside, and please use the safety deposit box that is made available in each room to keep all your valuables safe. Tap water is not drinkable in Mexico, we provide you with drinkable water dispensers. Use the swimming pool, kayaks, paddle boards, and snorkel equipment on your own responsibility. BDL Holdings Inc. does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside, or supplied emergency candles in case of power outage.
Pet Policy: Pets are NOT allowed. If unauthorized pet is discovered at the Villa, the Client will be asked to leave without refund as the Client will be in breach of this Agreement.
Smoking Policy: No smoking is allowed inside the Villas and Bungalows. If smoking does occur, the Client may be required to immediately leave the Property. The Client will be responsible for all damage caused by the smoking including, but not limited to, stains, burns, odors and removal of debris.
Name: Signature: Date:
Illegal Substances: The party must take note that the consumption of drugs is illegal in Mexico and as a result, consumption of drugs will not be tolerated at the Villa. Minors should not be in possession of alcohol. Failure in respecting the law will result in a loss of your Security Deposit and possible eviction from the villa without refund for unused nights.
Passport Requirements: Entry requirements vary for each destination; it is your responsibility to verify you have the correct documents and/or entry VISA.
Services Included: Daily Chef Service, Daily Maid Services, Night Security Watchman, Daily Concierge Services.
Except for included meals, the guest will buy or provide money to purchase groceries, drinks, etc.
Villa/Bungalow Charges: We will open a bill for you at the beginning of your stay. Throughout your stay, we will be adding to the bill all the services booked, grocery shopping, and extras. The bill must be closed one day before checking out of the villa.
Check in/out Times: The standard check in time for BDL Holdings Inc., unless otherwise indicated or pre-approved, is of 15h00 (3PM) and check out of 11h00 (11AM). Failure of respecting these times will result in a penalty of half the cost of the nightly rate of the property if breached by less than 4 hours and a full night’s cost if breached any further without prior notice. Please note that we offer same day turn around for our rentals meaning another group could be checking in on the same day you check-out. If approved, an early check in requires a fee of $100/hr for each hour before 15h00 (3PM). A late check-out requires a fee of $100/hr for each hour after 11h00 (11AM).
Lost or Left Items: BDL Holdings Inc. assumes no responsibility for lost, stolen or abandoned items. Reasonable effort will be made to contact the Client for return. There will be a handling charge plus shipping costs for any found items returned at Client’s request. BDL Holdings Inc. shall not be held liable for condition of said items. Any items not claimed for longer than 30 days, may be donated or sold.
Tidiness and Damage: The Client shall respect and ensure that the villa and all furniture, fixtures and effects are in good order and condition (fair wear and tear expected) and shall promptly inform of any damage caused to the property or its contents during the period of occupation by the Client. The Client shall incur all charges for such damage and for any missing items.
Complaints: BDL Holdings Inc. are not responsible for issues out of their control such as the failure of the water supply, gas, electricity, telephone, pool filtration system, hot tub, air conditioning, television, cable service, appliances, etc., though they will endeavor to arrange for these problems to be solved upon notification. If you or your guests have any problem during a stay you or your guests must notify BDL Holdings Inc. or onsite manager immediately.
Governing Laws: In the event that any dispute and/or difference should arise between the Client and BDL Holdings Inc. (that which cannot be resolved speedily and amicably), the matter(s) in question shall be resolved by arbitration in Quintana Roo, Mexico in accordance with Quintana Roo Laws.