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Windsor Guest House is located at 325 West 11th Ave. in a beautiful neighbourhood call "Mount Pleasant". We have been in the hospitality business for over 20 years, our friendly international staff always is available to help with all your travel needs.

Windsor is located just one block away to major transportation including downtown, ferry and YVR airport.

In the same block, you can find a wide variety of restaurants, health spa, shopping malls, banks and coin laundry.

Some of Vancouver’s best restaurants are just a stroll away or take a leisurely twenty-minute walk along a waterfront promenade to Granville Island. Just a two-block away, you can board the Canada line train to Chinatown, Gastown, Canada Place or Stanley Park in just a few minutes.


Property Name: Windsor Guest House

Street Address: 325 West 11th Avenue

City : Vancouver - British Columbia

Postal Code : V5Y1T3

Contact Name: Claudia Chavez

Phone: 604-872-3060


  • Breakfast, free
  • Contactless check-in / check-out
  • Express check-in / check-out
  • Fire extinguishers
  • Guest accommodations disinfected between stays
  • Heating
  • Internet
  • Invoices
  • Non-smoking rooms
  • Smoke alarms
  • Smoke-free property
  • Terrace
  • Towels changed upon request

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 11:00

Property and Cancelation Policies :
Windsor Guest House is a small property where every guest reservation is important to us. Last-minute changes or cancellations significantly affect our business.  Making a reservation at bed and breakfast is not the same as making a hotel reservation.

When you reserve a room, we agree to turn away all other requests for that room, and you agree to pay the rate quoted for the number of days you reserve it. A last-minute cancellation gives us little chance of re-booking a room.

 For this reason, we uphold a strict reservation and cancellation policies.

Regular Reservations
Cancellations/modifications are allowed up to 3 days (72 hours) before the date of arrival. No fees will be charged, after which your reservation becomes non-refundable.

 Last Minute
All reservations made within 3 days of the arrival date are non-refundable. You will only have one hour after making the reservation to modify it. If you fail to show up, your reservation will be cancelled. We have strict check-in policies, so please get in touch with us for more information.

Request Cancellation: 
To cancel reservations made on our website, please call 604-872-3060

Terms and Conditions


The guest's information and credit card name must match. If the credit card belongs to another person, their signed authorization is required to maintain the reservation. If we do not have the authorization form prior to two days' arrival, we reserve the right to cancel the reservation due to a lack of authorized documentation.

Payments: The total amount of your invoice will be charged to the credit card we have on file within 48 hours before the arrival date.

Reservations made on the same day: If the credit card is rejected when charged, the reservation will be cancelled instantly 

Declined Payments: If your credit card is declined, we will send you an email requesting new credit card information. If we do not receive any information from you within the next 24 hours, we reserve the right to cancel your reservation.

Credit cards we accept:  Visa & MasterCard
      Please note that we charge in Canadian dollars, and your credit card company is responsible for the exchange conversions.

The base rate is for a maximum of 2 guests. Some rooms allow extra guests at CAD$40.00 per person per night.

Unregistered Guest: Occupancy is limited; failure to comply will result in a fine. If guests exceed the limit, contact us to find another room.

Taxes: We charge a total of 19.18% taxes. 8% provincial sales tax (PST) + 3% Vancouver municipal and regional district tax (MRDT) + 2.5% Major Events MRDT + 5% GST (on the purchase price, PST, MRDT, Major Events MRDT).

Please be advised that this property does not offer parking facilities. However, we would be happy to provide you with a list of nearby parking options. 

CHECK-IN  3 to 5 pm 

  • Early check-in
          Although early check-in is not available, we can store your luggage in our common areas if you arrive between 9 a.m. and 3 p.m.

 • Late check-in
    This is only available with prior authorization; you must contact us one day before your arrival or reply to the message you will receive welcoming you a day before check-in at 9 a.m. PST.

                **Same-day reservations must be check-in before 4:30 pm. These policies don't apply to our distinguished guests.

CHECK-OUT   11:00 am

  • Early check-out
     We kindly request that guests departing before 8 am be considerate of others and keep noise levels to a minimum.

  • Late check-out  ( Not Allowed) 
    If you pass the designated check-out time of 11 a.m., we will contact you using the information on file. If we have not received a response after one hour, we reserve the right to enter the unit, remove your belongings, change the locks, and take any additional measures we deem appropriate. We will also charge a penalty of half a day's stay for late departure.

We offer an internet connection as a complimentary service; we do not charge any extra fee. For this reason, we are not responsible for temporary bad connections or problems caused by the internet provider.

Complete room cleaning is only done after guests check out. For extended bookings, some interim cleaning exceptions apply.
Fresh towels, trash pickup, or additional bathroom items are available every day from 8:30 a.m. to 2 p.m. by request.

Our complimentary homemade ovo-vegetarian breakfast includes a cold buffet section, a beverage station, and a selection of egg-based dishes. Served from 8 am to 10 am.

10:00 pm to 8:00 am 
Considering that it is a house made in the early 1900s and respecting our guests' peace, the noise must be minimal from 10 pm to 8 am.

The rooms are limited to registered occupants. Visitors are allowed outside the quiet hours only.

All areas, including the room smoking-free, vaping-free and cannabis-free. Per Vancouver City law, smokers must be at least 7 meters from the entire property.

We love animals, but out of respect for allergies and discomfort of our guests, Windsor Guest House does not allow pets for guests or visitors on our entire property.

If a booking is made for a specific room and the room reserved is required to meet specific guest needs, or it is unusable due to circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.

If you have any problems or questions, don't hesitate to contact us at 1-604-872-3060 or by email at 

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