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Windsor Guest House is located at 325 West 11th Ave. in a beautiful neighbourhood call "Mount Pleasant". We have been in the hospitality business for over 20 years, our friendly international staff always is available to help with all your travel needs.

Windsor is located just one block away to major transportation including downtown, ferry and YVR airport.

In the same block, you can find a wide variety of restaurants, health spa, shopping malls, banks and coin laundry.

Some of Vancouver’s best restaurants are just a stroll away or take a leisurely twenty-minute walk along a waterfront promenade to Granville Island. Just a two-block away, you can board the Canada line train to Chinatown, Gastown, Canada Place or Stanley Park in just a few minutes.


Property Name: Windsor Guest House

Street Address: 325 West 11th Avenue

City : Vancouver - British Columbia

Postal Code : V5Y1T3

Contact Name: Claudia Chavez

Phone: 604-872-3060


  • Breakfast, free
  • Contactless check-in / check-out
  • Express check-in / check-out
  • Fire extinguishers
  • Guest accommodations disinfected between stays
  • Heating
  • Internet
  • Invoices
  • Non-smoking rooms
  • Smoke alarms
  • Smoke-free property
  • Terrace
  • Towels changed upon request

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 11:00

Property and Cancelation Policies :
Windsor Guest House  is a small property where every guest reservation made is important to us. Last-minute changes or cancellations significantly affect our business.  Making a reservation at bed and breakfast is not the same as making a hotel reservation.

When you reserve a room, we agree to turn away all other requests for that room, and you agree to pay the rate quoted for the number of days you reserve it. A last-minute cancellation gives us little chance of re-booking a room.

 For this reason, we uphold a strict reservation and cancellation policies.

a) Regular reservations: Cancellations/modifications are allowed up to 3 days (72 hours) before the date of arrival. No fees will be charged, after which your reservation becomes non-refundable.

b) Last minute:  All reservations made 3 days before arrival date are non-refundable. You only have one hour after reservation made to modify. Please note in case of a no show, we will cancel your reservation. Strict check-in policies, please contact us for more information.

Terms and Conditions

Prices and Taxes:

•  Payments: The total amount of your bill will charge to the credit card that we have on file three days before the arrival date. If you wish to pay with a different card, you must contact us by phone: 1-604-872-3060 or by email and provide the new credit card number. If your credit card decline, we will send you an email to request the new credit card information if we don’t receive any information from you in the next 24 hrs., we reserve the right to cancel your reservation.

•  Additional Guest Rate: Our base rate covers a maximum of two guests; Any extra guest has a cost of CA $ 40.00 per night. If you do not add the extra guests on your reservation the additional cost will be added and charge it in your receipt during your stay.

•  Credit cards we accept: Visa & MasterCard, please note, we charge in Canadian dollars and the responsibility for the exchange conversions is your credit card company.

•   Reservation for another person: If someone reserves a room for you or you reserve for another person, in order to confirm the reservation, the credit card owner will need to contact us to fill out a form with the authorization of the payment. You can contact us by phone at 604-872-3060 or by email at

House Information

Check-In from 3:00 pm to 5:00 pm 
  We have availability to store your luggage if your arrival in the city is before 3:00 pm.Arrival after 5 pm is only available with prior authorization; you can contact us one day before your arrival or reply to the message you will receive on the day of your arrival at 9 am PST welcoming you.

We don’t have a parking space available, but you can park on the street; please check the city signs; some restrictions apply.

We offer an internet connection as a complimentary service; we do not charge any extra fee. For this reason, we are not responsible for temporary bad connections or problems due to the internet provider.

Complete room cleaning is only done after guests check out, and cleaning during stay is done only upon request within 24 hrs. In advance. For fresh towels, garbage removal, or additional bathroom items, you need to contact the reservations team; they will take care of sending it to the room. Service hours are from 8:30 a.m. to 3 p.m.

Quiet time from 10:00 pm to 8:00 am 
Please keep noise to a minimum.

No Gatherings
The rooms are limited to registered occupants

Our property is smoke-free; Per Vancouver City law, smokers must be at least 7 meters away from the entire property.

Security Cameras:

The recording is on outside the house and in the common areas.

Change of Room
If a booking is made for a specific room and the room reserved is required to meet specific guest needs, or it is unusable due to circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.

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