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Romantic. Colonial. Iconic.
Located in the historic center of La Heroica, La Passion by Masaya amazes with its charm; from its colonial architecture, refined decoration, spacious rooms to its terrace with swimming pool and unmissable view of the city.

La Passion facilities will transport guests to the dream of the 16th century in one of the most romantic and magical cities in Colombia.


Property Name: La Passion By Masaya

Street Address: Carrera 5 # 35 - 81

City : Cartagena - Bolivar

Postal Code : 130001

Phone: +57 3105941837

Email: lapassion@masaya-experience.com

Amenities
  • Baggage storage
  • Gift shop
  • Laundry service
  • Lounge
  • Swimming pool
  • 24-hour check-in
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Airport shuttle
  • Bar
  • Boating
  • Bottled water
  • Breakfast, Continental
  • Breakfast, free
  • Buzzer / wireless intercom
  • Cashless payment accepted
  • CCTV in common areas
  • CCTV outside property
  • Chocolate / Cookies
  • Exterior corridor
  • Family rooms
  • First aid kits
  • Fruit
  • Happy hour
  • Internet
  • Invoices
  • Massage
  • Non-smoking rooms
  • Pool / Beach towels
  • Property cleaned by professional cleaning companies
  • Refillable water stations
  • Restaurant
  • Safety deposit box
  • Shuttle service
  • Snack bar
  • Special diet meals (on request)
  • Sun deck
  • Taxi service
  • Terrace
  • Tour Assistance
  • Towels changed upon request
  • Wine / Champagne

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 12:00

Late Check-out Hour: 16:00

Late Check-out Fees: 30%

Late check-out (after 12:00 and before 16:00) may result in a fee.

Property and Cancelation Policies :
Freecancellation until 48H before arrival. Then, 100% penalty fee will apply incase of cancellation within 48H before arrival or no show. 
Special conditions for the following dates: Stays from December 28th, 2024 to January 6th, 2025: a 100% penalty will apply in case of cancellation or no show.
Terms and Conditions

Taxes: Residents in Colombia must pay a VAT of 19% on the value of their stay. This value does not appear in the final rate of the reservation. Foreigners and non-residents in Colombia are exempt from VAT only if the purpose of their trip is:

  • To receive medical treatment.
  • Rest or engage in leisure activities as tourists.
  • To attend or participate in cultural, scientific, sports, conventions, or business events.
  • Tourist groups in maritime transit of a cruise ship. For this purpose, the passport must be stamped with the TP code with a validity of 90 days.
Policies:
  • The loss or deterioration of keys has a cost of 25,000 COP.
  • The loss or deterioration of any element of the establishment will be charged according to its commercial value.
  • Maintain a moderate noise volume.
  • Enjoy our facilities responsibly.
  • All crimes will be reported to law enforcement authorities.
  • Those under 18 must be accompanied by a responsible adult.
  • Pets are accepted upon request at the time of booking. Additional charge.
  • Visits are allowed only in social areas until 10 p.m., upon request at the reception.
  • Visitors are not allowed in rooms
  • No smoking in rooms and social areas. It is only allowed in designated areas. Fine: 300,000 COP.
  • The entry of alcohol is prohibited. Fine: 300,000 COP.
  • The use of drugs is illegal and prohibited. Fine: 300,000 COP.
  • The possession of weapons is prohibited.
  • Exploitation, pornography, and sex tourism with children and adolescents are illegal (Law 1336 of 2009, Law 679 of 2001, Law 1236 of 2008).
  • Masaya is not responsible in case of loss/theft of your belongings or accidents that occur inside the property.
In case of breaching any of these commandments, your reservation may be canceled without any refund. To ensure a safe and comfortable environment for everyone, we reserve the right to accept, decline, and/or remove any guest in circumstances that negatively impact the stay of other visitors or violate our policies. Your understanding and cooperation are essential in maintaining a harmonious atmosphere for all. I authorize MASAYA OPERATIONS SAS to collect information and personal data provided for commercial purposes according to Law 1581 of 2012. The Masaya Experience policies and conditions can be consulted on our website www.masaya-experience.com.

By reading and proceeding with the reservation, you acknowledge that you have read and understood the terms and conditions outlined above. Your reservation is subject to these terms, and by confirming the booking, you agree to abide by the rules and policies set forth by Masaya. If you have any questions or concerns, please contact us before completing your reservation. Thank you for choosing Masaya for your stay.

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