CHECK-IN

Reservation/Security Deposit
There is a Php 1,000 reservation/security deposit to be paid immediately upon initial booking of reservation. Kindly send us a message after reserving a room online so we can facilitate payment instructions and online registration form. This is to secure the reservation and to be forfeited in case of any last-minute cancellation or no-show. Security deposit will be returned upon check-out after inspection of room. Room shall be in same condition before check-in with no missing or damaged items/property. If so, Serene Origins reserves the right to keep the deposit or charge additional to cover damages/missing items. The front desk staff would be happy to hold your room key when going out to avoid loss of key. Loss of room key would result in forfeit of security deposit and/or additional charge in case of further damages. Staining of bed sheets (blood, food/drink spills, etc) or furniture would result in forfeit of security deposit and/or additional charges to cover deep cleaning and/or replacement of damaged property. In case of any cancellation within 24hrs of reservation, the Php 1,000 reservation/security deposit will not be refunded. 

Accepted Method of Payment
Online payment is highly encouraged upon booking. Gcash, bank transfer, and cash are acceptable modes of payment. Please note that a valid government photo ID will be required at check-in and a copy retained on file. Serene Origins does not accept personal or company cheques as a method of payment. Contactless payment is highly encouraged. For extension of stays, the room rate shall be paid in ADVANCE for every night extension. 

Visitors
Limited number of visitors may be allowed with the prior notice and permission of the front desk. Visitors must present government ID upon arrival. Visitors may only stay until 10pm, beyond that, additional head charges may apply for violating the curfew. 

Pets
No pets are allowed on the premises

Strict NO SMOKING Policy
Smoking is STRICTLY PROHIBITED in all rooms/restroom and anywhere within 50 meters of the building premises. Should there be evidence of smoking or any evidence sufficient to warrant suspicion of smoking, violators will be fined Php10,000 for deep cleaning services and asked to vacate the premises immediately. 

Emergency Exit
Rooms equipped with emergency exit doors are ONLY to be opened in case of fire. Silent alarms will be alerted and any guest found in violation will be fined Php5,000 and may be asked to vacate the premises at the discretion of management's decision. Rooms with balcony access are for EMERGENCY USE ONLY and prohibited otherwise. 

Parking
There are a couple spaces in front and street parking. However, guest(s) shall park solely at their OWN RISK as the space does not fully accommodate a full-size car, thus partially blocking the sidewalk. MMDA may do random clearing operations and may cite a vehicle if parked there unattended. Management shall not be held liable for any ticket/citations issued or in the event that the car is towed. Management shall also not be liable for any damage caused to the car by reason of theft, robbery, vandalism and the like, during the guest’s stay.  It is strongly advised the guest to take Grabcar/drop-off, or taxi to avoid any possibility of the above risks.

SAFETY AND SECURITY
24-hourvideo surveillance in public areas is set up for the safety and security of guests and management. Guest(s)are required to wear mask upon entering the premises, while in the common area, and when leaving the room. Social distancing shall also be observed. 

Gambling, prostitution, violence, or engaging in any act which are contrary to law, morals, good customs, public order, or public policy, inside the premises are prohibited at all times. Possession of any contraband, prohibited drugs, weapons, explosives, flammable objects, poisons, and pungent food are strictly prohibited within the premises at all times. Possession of any hazardous goods or goods of objectionable nature are prohibited. The guest(s) shall be solely liable to the management, its other guests, visitors, and employees for all damage and loss (financial or otherwise) caused by such articles, or which resulted from the negligence of such guest(s).

WIFI TERMS AND CONDITIONS
Wifi and Netflix service is provided to the guest free of charge. We do not guarantee: the availability of the service, the speed, or the compatibility with your equipment or any software which you use. Whilst we take reasonable steps to ensure reliability, at times the Internet Service Provider may have lags or downtime that is beyond our control or subject to multiple factors. We do not guarantee the security of the information which you transmit or receive and it is your responsibility to protect your information and have adequate security. We reserve the right at all times to withdraw the service, change specifications, usernames, passwords or other security information necessary to access the service. You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, hacking, spamming, malware virus or any illegal activities. You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.

RIGHTS OF THE MANAGEMENT
In the event that the guests are unwilling to comply with these rules, the management reserves the right to request any erring guest(s) to vacate his/her/their room or other areas of the hotel forthwith and to remove the luggage and belongings from the room occupied by him/her/them.