Property Name: Swan Cruises Halong
Adresse 1: Hon Gai wharf
Adresse 2 : 44 Ham Tu Quan, Bach Dang building, 1st Floor, Hoan Kiem district, Hanoi city
Ville : Quang Ninh Province, Vietnam - Quang Ninh
Code Postal : 200000
Nom du contact: Swan Cruises Halong
Adresse Email: email@example.com
Services et équipements
- Service de chambre
- Pot d'accueil
- free toiletries
- Bathtub or shower
- Ocean view
- Air conditioning
- Wardrobe or closet
Politique des départs et d`arrivées
Cette propriété a une politique des départs et d`arrivées
Hotel et politique d`annulation :
I. CANCELLATION POLICY:
II. CANCELATION BY BAD WEATHER : We reserve the right to cancel your booking under some unavoidable circumstances to guarantee the safety of tourists.Following policies will be applied for bad weather :
a. If the cancellation is informed before guests leave Hanoi to Halong Bay( and guests have not used any service yet): 100%refund.
b. If the cancellation is informed during the trip (guests have already used some services: transfer, lunch, day trip, hotels in Halong…): Only the actual fees of these services will be charged and we will refund whole remained amount.
c. If the cancellation is informed before 8:00 a.m and the trip is cut down from 3 days/2 nights to 2 days/1 night. You have to pay for 2 days 1 night cruise
d. If the cancellation is informed when ourguest already spent the first night and the 2nd day activities until 3:00-5:00 pm, 75% of package 3 days 2 nights will be charged
The cancellation is announced ONLY by QuangNinh Local Port Authority and often in short notice of time. Therefore your understandings in these situations are highly appreciated.
Termes et conditions
1/ CHILDREN POLICY :
- Children under 5 years old are FOC, ifsharing bed with adults
- Children from 5 to 8 years old are charged50%, if sharing bed with adults
- Children from 9 to 11 years old are charged75%, sharing bed with adults
- Two children below 12 staying in a separatecabin will be charge 75% of the adult price. Children from 12 years older willbe charged the same as adults.
2/ TRANSPORTATION: Round-trip transfer by shuttle bus from Hanoicenter to Halong City is provided with a surcharge at the additional cost is 25USD/person/2 ways.
3/ NOTES :
a. Itinerary and Program subject tochange when necessary or in bad weather conditions
b. Advanced reservation is requiredwith full passenger details, including Full Name, Date of Birth, Nationality,Passport Number, Visa Expiry Date etc
c. A valid passport is required uponcheck-in onboard.
d. What to bring: Swimsuit, sunglasses, insect repellent.
e. Special requests on food (diet orvegetarian) please inform us before departure.
f. Surchargefor Xmas, New Year’s Day & Lunar New Year’s Day