Property Information
We are a locally-owned Jungle Lodge in the Brazilian Amazon Rainforest, 2 hours away from Manaus, in the paradisiacal region of Lago do Acajatuba.
We offer a charming and vibrant atmosphere surrounded by the jungle, opposite the Rio Negro and immersed in the local riverside culture.
We offer a charming and vibrant atmosphere surrounded by the jungle, opposite the Rio Negro and immersed in the local riverside culture.
Disclaimer: The English version below is provided in order to make it easier for our foreign visitors to read our terms. However, any interpretation doubts that arise in relation to the two versions will be resolved based on the original Portuguese version.
There are 3 options of “Pacotes de Selva” (“Jungle Packages”), from 3 to 5 days, and the Amazon Immersion, 7 days.
In addition to the “Passeios Imperdíveis” (“Must-Do Experiences”), you can choose between the “Roteiro Selvagem” (“Wild Tour”) or the “Roteiro Conexão” (“Connection Tour”) (click on See details above).
What makes us unique? We are a locally-owned lodge and offer exclusive local workshops and tours in order to positively impact our community.
Property Name: Caboclos House Ecolodge
Street Address: Comunidade Santo Antônio, S/N
City : Iranduba - Amazonas
Postal Code : 69415000
Contact Name: Marina Lourenço
Phone: +55 (92) 3042-0969
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 13:00
Check-Out: 09:00
Property and Cancelation Policies :
Rescheduling and Cancellation Policy
We understand that unforeseen circumstances may occur, and therefore, we offer a rescheduling and cancellation policy that seeks to balance flexibility for our guests and the operational viability of Caboclos. Below, we detail the conditions for cancellations and rescheduling, noting that the policy is valid regardless of the reason for the cancellation.
Rescheduling Policy:
The guest may reschedule their stay if the request is made up to 10 days before the check-in date. Upon rescheduling, 90% of the total amount paid will be converted into credit for purchasing a new package, valid for 12 months from the date of the rescheduling request. The remaining 10% of the amount paid will be retained as a penalty. If the new package has a higher price than the generated credit, the difference must be paid at the time of the new reservation. If the new package has a lower price than the generated credit, there will be no refund of the difference. The new stay date will depend on availability at Caboclos. If there is no availability on the first desired date, the guest must request other dates, and it will not be possible to refund the amounts paid.
Cancellation Policy:
If rescheduling is not possible, the guest may request the cancellation of the purchase according to the detailed policy below. All percentages below refer to the total value of the contracted package.
Cancellation up to 07 calendar days from the date of purchase: Full refund within 07 business days, except for transaction fees.
Cancellation up to 30 days before the start date of the trip: 20% penalty of the total package value and refund of the remaining balance of the amount paid within 30 business days.
Cancellation up to 08 days before the start date of the trip: 40% penalty of the total package value and refund of the remaining balance of the amount paid within 30 business days.
Cancellation with 07 or fewer days before the start date of the trip or no-show: 80% penalty of the total package value and refund of the remaining balance of the amount paid within 30 business days.
Suspension of Caboclos activities due to force majeure:
In situations of force majeure, such as natural disasters, severe weather problems, or other unpredictable events that are beyond our control and result in the suspension of activities at Caboclos House Ecolodge, the amount paid by the guest will not be lost. In these cases, the amount paid will be converted into credit, which can be used to book any other package offered by Caboclos.
In situations of force majeure, such as natural disasters, severe weather problems, or other unpredictable events that are beyond our control and result in the suspension of activities at Caboclos House Ecolodge, the amount paid by the guest will not be lost. In these cases, the amount paid will be converted into credit, which can be used to book any other package offered by Caboclos.
Validity: The credit will be valid for 24 (twenty-four) months from the date of the suspension of activities.
Availability: The use of the credit is subject to the availability of packages in the desired period by the guest.
Important: Caboclos is not responsible for refunds or compensations related to airline tickets or other travel costs not directly related to accommodation. This means that if the trip is affected by a force majeure event, airline tickets and other external costs are the responsibility of the guest.
Terms and Conditions
Terms and Conditions of Reservation and Privacy Policies of Caboclos House Ecolodge
The English version is provided to facilitate the reading of our terms by our foreign visitors. However, any doubts of interpretation that may arise regarding the two versions will be resolved based on the original version in Portuguese.
Property Information
Caboclos House Ecolodge, a private legal entity, registered with CNPJ under n. 28.345.563/0001-30, headquartered at Comunidade Santo Antonio, SN, Lago do Tiririca Rio Negro, Distrito de Acajatuba, Iranduba-AM, CEP 69415-000, tel: (11) 98215-0050, e-mail: reservas@cabocloshousecolodge.com.
We are a locally owned jungle hotel in the Brazilian Amazon Rainforest, located in the region of Lake Acajatuba, three hours from Manaus. We offer a charming and vibrant atmosphere, surrounded by the jungle, in front of the Rio Negro, and immersed in the local riverside culture.
Jungle Packages
We offer three options of "Jungle Packages" lasting from 03 to 05 days and the "Amazon Immersion" for 07 days. In the Jungle Packages, besides the "Must-Do Tours", you can choose between "Wildlife Itinerary" or "Connection Itinerary".
Included in the "Jungle Packages" or "Amazon Immersion" of 3, 4, 5, 6 or 7 days:
Accommodation at Caboclos House Ecolodge in private rooms with air conditioning and bathroom (category selected by the guest through the booking platform).
Breakfast, lunch, and dinner (excluding beverages).
Round trip transfer from Manaus to Caboclos, with pick-up at the hotel or airport at regular hours: at 8:30 am on the first day and departure from Caboclos at 3:00 pm on the last day.
Jungle tours with a Portuguese-speaking tour guide every day, as described in the contracted package.
Extras:
For an English-speaking guide, an additional charge of R$ 200.00 per night will be applied.
Extra transportation will be available at any time from 7 am to 4 pm for an additional R$ 250.00, with prior scheduling.
Items and services not included:
The following items and services are not included in the price of the "Jungle Packages" of 3, 4, 5, 6 or 7 days:
Drinks and Snacks: All beverages (alcoholic and non-alcoholic), as well as snacks consumed outside of main meals, are not included and will be charged separately.
Extra Activities: Any additional activity or tour not specifically mentioned in the description of the contracted package will be charged separately.
Souvenirs and Gifts: purchase of any souvenirs, gifts, or products offered by Caboclos or local communities.
Medical Assistance: Any medical assistance or health and emergency-related expenses that may arise during the stay.
Insurance: Travel insurance or any other type of insurance. It is recommended that guests purchase travel insurance on their own.
Child Policy: 1 child up to 9 years old, per room, is accommodated free of charge. Children over 10 years or 2nd child per room old pay full price.
Child Policy: 1 child up to 9 years old, per room, is accommodated free of charge. Children over 10 years or 2nd child per room old pay full price.
Payment Policy
Payments for reservations at CABOCLOS HOUSE ECO-LODGE must be made directly to the travel agency BEMTEVI TURISMO EXPERIÊNCIA E INOVAÇÃO LTDA.
For Brazilians and/or holders of a Brazilian bank account or credit card:
Option 1: Credit card in up to 4 installments.
Option 2: 50% via Pix at the time of reservation + 50% via Pix upon arrival, with a 5% discount on the total amount.
For international guests:
Option 1: 20% via international bank transfer to secure your reservation + 80% in cash upon arrival.
Option 2: 100% via advance international bank transfer.
For international payments in currencies other than the Brazilian Real (R$), please request specific bank details at the time of reservation to make the international bank transfer.
Payment via Pix and Bank Transfers:
Reservations made through Pix payments or bank transfers will only be considered effective after confirmation that the amounts have been credited to the bank account of Caboclos House Ecolodge or Bemtevi.
Sending payment receipts will not be sufficient to guarantee the reservation. Confirmation of the credit in the agency's or hotel's account is necessary.
If the amount is not credited by the deadline informed at the time of reservation, it may be automatically canceled without prior notice.
Rescheduling and Cancellation Policy
We understand that unforeseen circumstances may occur, and therefore, we offer a rescheduling and cancellation policy that seeks to balance flexibility for our guests and the operational viability of Caboclos. Below, we detail the conditions for cancellations and rescheduling, noting that the policy is valid regardless of the reason for the cancellation.
Rescheduling Policy:
The guest may reschedule their stay if the request is made up to 10 days before the check-in date. Upon rescheduling, 90% of the total amount paid will be converted into credit for purchasing a new package, valid for 12 months from the date of the rescheduling request. The remaining 10% of the amount paid will be retained as a penalty. If the new package has a higher price than the generated credit, the difference must be paid at the time of the new reservation. If the new package has a lower price than the generated credit, there will be no refund of the difference. The new stay date will depend on availability at Caboclos. If there is no availability on the first desired date, the guest must request other dates, and it will not be possible to refund the amounts paid.
Cancellation Policy:
If rescheduling is not possible, the guest may request the cancellation of the purchase according to the detailed policy below. All percentages below refer to the total value of the contracted package.
Cancellation up to 07 calendar days from the date of purchase: Full refund within 07 business days, except for transaction fees.
Cancellation up to 30 days before the start date of the trip: 20% penalty of the total package value and refund of the remaining balance of the amount paid within 30 business days.
Cancellation up to 08 days before the start date of the trip: 40% penalty of the total package value and refund of the remaining balance of the amount paid within 30 business days.
Cancellation with 07 or fewer days before the start date of the trip or no-show: 80% penalty of the total package value and refund of the remaining balance of the amount paid within 30 business days.
Suspension of Caboclos activities due to force majeure:
In situations of force majeure, such as natural disasters, severe weather problems, or other unpredictable events that are beyond our control and result in the suspension of activities at Caboclos House Ecolodge, the amount paid by the guest will not be lost. In these cases, the amount paid will be converted into credit, which can be used to book any other package offered by Caboclos.
In situations of force majeure, such as natural disasters, severe weather problems, or other unpredictable events that are beyond our control and result in the suspension of activities at Caboclos House Ecolodge, the amount paid by the guest will not be lost. In these cases, the amount paid will be converted into credit, which can be used to book any other package offered by Caboclos.
Validity: The credit will be valid for 24 (twenty-four) months from the date of the suspension of activities.
Availability: The use of the credit is subject to the availability of packages in the desired period by the guest.
Important: Caboclos is not responsible for refunds or compensations related to airline tickets or other travel costs not directly related to accommodation. This means that if the trip is affected by a force majeure event, airline tickets and other external costs are the responsibility of the guest.
Check-in/Check-out Policy
To ensure our guests can make the most of their time, the regular transfer to the lodge is scheduled for the morning, and the return transfer is scheduled for the afternoon.
Upon arriving at the lodge in the morning, guests will go through an initial identification process and fill out the necessary forms. However, accommodation check-in can only be completed at the stipulated time, as we need enough time to clean the rooms after the previous guests check-out.
To ensure a smooth and well-organized experience, we have detailed our check-in and check-out policy below, including essential information and procedures:
Check-in:
Check-in Time: 13:00
Check-in Procedure:
Identification: All guests must present a valid identification document (ID, driver's license, or passport) at check-in.
Liability Agreement: All guests over 18 years old must sign the "Liability Agreement" of Caboclos House Ecolodge, which is a mandatory condition for accommodation.
Registration Form: The registration form must be filled out with the personal and contact information of all group members.
Payment Information: Any outstanding balance must be settled at check-in. We accept cash, credit/debit cards, and Pix for Brazilian guests, and international bank transfer for foreign guests.
Check-out:
Check-out Time: 08:00
Check-out Procedure:
Room Vacating: Guests must vacate the room and return the key to the reception by 09:00. Use of common areas in Caboclos is allowed before check-in and after check-out, but the room must be available for cleaning.
Consumption Check: The reception team will check the consumption of minibar items, if applicable, and other extra expenses (drinks, additional tours, etc.).
Payment of Extras: Any consumption or additional services used during the stay must be paid at check-out.
Return of Items: Any items borrowed from Caboclos (such as extra towels, diving equipment, etc.) must be returned in good condition.
Luggage Assistance: If necessary, we offer assistance with luggage to facilitate departure.
Late Check-out Policy:
Availability: Late check-out is subject to availability and must be requested in advance at the reception.
Additional Fee: An additional fee may be charged for late check-out, depending on the additional time requested.
Other Considerations:
Luggage: We offer free luggage storage before check-in and after check-out, so guests can make the most of their time in the region.
Transportation: The regular transfer schedules between Manaus and Caboclos are fixed. On the first day, transportation leaves Manaus around 08:30, and on the last day, it departs from Caboclos at 15:00. It is important to note that the transfer follows a route to pick up other guests, so there may be a margin of delay due to traffic or other situations. For greater convenience, we offer an additional transportation service by prior arrangement at any time between 07:00 and 16:00 for an extra R$ 250.00.
Data Protection
In compliance with the General Data Protection Law (LGPD), Caboclos House Ecolodge is committed to protecting the privacy and personal data of our guests. The information collected will be used exclusively for reservation purposes and communication related to your stay.
Responsibilities of the Contracting Traveler
The Contracting Traveler signing this agreement must be over 18 years old and will be responsible for themselves and all members of the group for whom the reservation is made, including the correct completion of the information contained in this contract and updating any necessary information before the check-in date.
As it is a jungle lodge, the Contracting Traveler declares that they are aware that all guests in the group must sign a liability waiver at check-in, which is an essential condition for accommodation.
The Contracting Traveler must ensure that all members of the group are aware of and comply with the established rules.
The Contracting Traveler declares that all members of the group are aware of the purpose of this trip, which is an adventure and ecotourism experience in the Amazon Forest. They acknowledge that they will be staying in a remote area, far from urban centers, with limited access to phone and internet.
The Contracting Traveler also declares that no one in the group has health problems or restrictions that may compromise the trip. All are aware of the cancellation policy and the other policies described in this agreement. If they need to check out before the scheduled date, they will receive support from the Caboclos House Ecolodge team but will be responsible for any additional costs incurred.
The Contracting Traveler signing this contract is responsible for paying the full amount of the contracted package.
If a discount is agreed directly with a representative of Caboclos House Ecolodge and confirmed exclusively by email at reservas@cabocloshousecolodge.com, the agreed amount will prevail over the amount automatically disclosed by the reservation platform.
Non-payment on the previously agreed dates will result in a penalty or cancellation of the reservation, without the right to a refund, unless a new agreement is confirmed by the Caboclos House Ecolodge team, exclusively by email at reservas@cabocloshousecolodge.com.
The Contracting Traveler is responsible for any damages caused to the Caboclos facilities or its equipment by any member of the group during the stay. Any repair or replacement costs of damaged items will be charged to the Contracting Traveler.
The Contracting Traveler and all members of the group must comply with all policies and regulations established by Caboclos House Ecolodge.
The Contracting Traveler agrees that Caboclos House Ecolodge can use photographs and videos captured during the stay for promotional purposes, unless expressly requested otherwise in writing at the time of check-in.
By making the reservation, the Contracting Traveler agrees to the payment terms established by Caboclos House Ecolodge, including the payment policy via Pix and bank transfers, where the reservation will be confirmed only after the amounts are cleared.
The Contracting Traveler declares that they have read and agree with all the clauses of this contract, confirming that all members of their group have read and accepted all general and specific clauses, including the payment terms, the purchase of the package, and the responsibilities described. Furthermore, the Contracting Traveler affirms that all information provided is true and that they voluntarily and consciously assume all obligations and responsibilities of this contract.
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