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Payment Method

It is the responsibility of the guest to include all transfer fees and charges to ensure that the hotel receives the full booking amount. Please follow the instructions on your email confirmation to complete the transfer.
Guests are welcome to transfer funds within 24 hours of making a booking into our bank account. Once complete please email a screenshot to help@apartmentsofmelbourne.com.au. 

BSB: 063020
ACCOUNT: 1064 8509
REF: Use your booking number 

Please note; Bookings without payment are automatically cancelled after 24 hours. Direct bank transfer is not available for bookings arriving within 7 days.
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Property Information

Views from Apartments of Collins Street are truly amazing! Offering a spa pool, sauna, swimming pool, fitness centre. The accommodation is air conditioned and is fitted with a dining area and a seating area with a flat-screen TV. There is also a kitchen, fitted with a dishwasher and oven. A microwave and coffee machine are also featured. Each unit comes with a private bathroom with free toiletries. The apartment features free WiFi. Marvel Stadium is 600 m from the property. Melbourne Convention and Exhibition Centre is 800 m from Apartments Of Melbourne Collins Street, while Eureka Tower is 900 m away. The nearest airport is Melbourne Airport, 19 km from the property. 

Property Name: Collins Street Residences by APARTMENTS OF MELBOURNE

Address 1: Shop 8/568 Collins Street

City : Melbourne

Postal Code : 3000

Contact Name: Neil Devonport

Phone: 1300889930

Email: help@apartmentsofmelbourne.com.au

  • Automated teller (ATM)
  • Baggage storage
  • Elevators
  • Fitness room
  • Lounge
  • Printer
  • Swimming pool

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 15:00

Check-Out: 11:00

Property and Cancellation Policies :
Free Booking Protect – Your booking insurance exclusively available when you  book at www.apartmentsofmelbourne.com.au for one FEE FREE* change of date, name or room type. Or, cancel your booking at least 72 hour before arrival and your payment  will be available for 6 months towards a future booking. 
*Different rate fee  may apply if the new dates are more expensive.
Terms and Conditions


  1. A payment processing fee of 2.5% applies for all Visa,  MasterCard and American Express payments.
  2. A payment processing fee of 3% applies for all Paypal payments.
  3. These fees will be added by our team to your booking unless otherwise indicated
Guests are encouraged to arrive during our regular service hours with assisted check in between 3pm till 7pm. In additional guests have the following options:
  1. Bag drop from 11am till 7pm
  2. Priority arrival from 12.30pm, $25 fee applies
  3. Regular assisted check in between 3pm and 7pm, no fee
  4. Late arrivals from 7pm till 11pm, $49 fee applies
  5. Late arrivals from 11pm till 1am, $99 fee applies
Our Welcome Lounge now open on the ground floor, Shop 8, 568 Collins St, Entrance via foyer or Francis Street 7 days a week. If you're driving, grab a temporary car park in Francis Street next to our back entrance.

For the security of all guests it’s important we understand who is staying and collect important information. Our team use Apps made by Canvas to collect your name, address and phone number. We are required to also verify a valid photo ID i.e. a driver’s license or passport and to collect a small security deposit. We collect all of this information securely in our secure app 'canvas', we then upload this and the original information such as photos of your credit card and photo ID are deleted automatically from the device used. This process is very similar to that used by most hotels except rather than photocopying your items we store this electronically. In general, most information is only stored for 7 days after checkout.

The primary guest, 'the booker' must be a minimum of twenty one (21) years old at time of stay. This guest must produce matching photo ID and a valid credit card in the same name on arrival. We will capture a $250 (1-bedroom apartment) or $500 (2-bedroom apartment) security deposit on your valid credit card. This transaction is called a ‘Authorisation’ and is simply a hold on funds, it does not get transferred to us unless we ‘Capture’ it later. Like most accommodation providers, this security covers keys, damage etc, its very unlikely it won’t be released and we will always tell you if it’s not going to be released. Unfortunately, if you cannot provide this information we won’t be able to assist with your check in. 

Guest code of conduct
Like you, we love to be treated fairly and with respect. Whilst the majority of our guests do this, some sadly ruin things for others. As a workplace we must meet requirements regarding safety, harassment and bullying behaviour

Guests and Visitors must:
Comply with all House Rules and By-Laws; Respect the residential amenity and security of the property and neighbours; Refrain from anti-social behaviour; Guests must control and be responsible for Visitors and ensure that Visitors comply with the House Rules; Comply with any instructions from the Manager and security services during their stay; and Notify the Manager of any disputes or complaints as soon as is practicable

Interaction with staff and contractors
Staff and contractors must be treated with respect, this is a legal requirement and guests threatening or abusing staff will have their booking cancelled immediately. Police action will be taken if required

Alcohol and Drugs
Guests suspected of being intoxicated or under the influence of drugs will not be checked in

Noise and Residential Amenity
Guests must not create noise which is offensive to neighbours especially between 9pm-8am and during arrival and departure at any time throughout the occupancy. Offensive noise is prohibited and may result in:
termination of permission to occupy the Property; eviction; loss of rental paid; and extra charges for security and other  expenses which may be deducted from Security Deposits or Bonds. Guests must abide by any noise abatement conditions, standards and orders issued by police or any regulatory authority to minimise impacts upon the residential amenity of neighbours and local community

Guests are responsible for ensuring the limits set on Visitor numbers is complied with at all times; and guests are responsible for ensuring that Visitors comply with these House Rules. Visitors must leave by 10pm. Maximum number of guests including visitors in a room must not exceed 6. Please remember all visitors must leave by 10pm

Functions and parties
Our locations are predominantly residential so, please look after our apartments like your own home. We have a strict no party policy, building security will ask guests to leave and enforce building rules if needed. The Property is not a “party house” and any such activities are strictly prohibited; and no gathering, celebration or entertainment is permitted at the Property. Maximum number of guests including visitors in a room must not exceed 6

Access and Parking
Guests and Visitors must comply with parking regulations and show consideration to neighbours; Guests must park in their designated car park only

Smoking is not permitted indoors at all, guests smoking inside will be charged a $250 cleaning fee

Pets are not permitted indoors except when approved by management in a pet friendly apartment. This service is not available at Collins Street.

Breach of these House Rules is a breach of the Terms and Conditions of occupancy. The Owner and Manager reserve the right to terminate permission to occupy and to evict from the Property, Guests or Visitors who refuse to follow these House Rules or who cause a nuisance.

You agree by entering our properties to recording of your image, and that of your guests in public areas of the building and surrounds, and acknowledge this information may be supplied on request to Victoria Police and other state and territory agencies as required under law.

The guest who registers at check-in/arrival will be held accountable for any damage to the apartment and contents during the stay dates. The registered guest will be liable for damages caused (including those by third parties visiting the apartment) which will result in forfeiting any deposits, pre-payment, cash security deposit and also may be subject to additional charges. We reserve the right to process any charges in addition to accommodation to the presented credit card supplied at check-in/arrival. Any additional charges may be referred to collection services and action will be taken for the recovery of such.

568 Collins Street Melbourne specific:
You agree to building management and security personnel entering your apartment in an emergency such as the external wind alarm activating. This is requirement by the buildings registered engineering schematics.

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