1. CANCELLATIONS and NO-SHOWS Cancellation of a confirmed reservation must be made by the Guest who booked the reservation, not a representative of that Guest. Reservations must be cancelled seven (7) days or more prior to arrival to avoid any late charges. LATE CANCELLATIONS made less than 7 days prior to arrival date will be charged the entire amount. NO-SHOWS will be charged the entire cost of the reservation.
2. OCCUPANCY The number of Guests occupying a property is limited to the number stated on the lease agreement. These limits are strictly enforced. Thespecified occupancy constitutes a breach in the lease agreement and will leadto termination without refund of rent and possible additional charges for cleaningand maintenance.
3. CHECK-INCheck-in time is 4 p.m. Each suite at Treetop Retreat LLC must be readied for occupancy within a very short time frame. In many cases, units require maintenance repairs or additional cleaning time. An arrival time at 4 p.m. allows us to ensure that units are clean and ready for occupancy.All check-ins occur at Treetop Retreat LLC at the addressof: 304 Whippoorwill Lane, Nashville, IN 47448.
4. CHECK-OUT Check-out time is 11 a.m. Your cooperation in checking out promptly enables us to prepare the cabin for our next guests. You will be charged an hourly rate of $50 for each hour or fraction of an hour you occupy the premises after 11 a.m.
5. SECURITY DEPOSIT/DAMAGES Guest will be responsible for any damages or theft. Please report any damage upon occurrence.GUEST’S CREDIT CARD WILL BE USED FOR PAYMENT OF DAMAGES.Charges to Guest’s card may include, but are not limited to: damages over and above normal wear and tear, theft, excessive cleanup, unreturned keys, unauthorized late check-outs and unwarranted service calls.If a fee is charged, a letter or email will be sent to the Guest explaining the reason.
6. CLEANING To ensure homes are well maintained, cleaning and cross-inspection will occur after each departure by Treetop Retreat, LLC housekeeping. Guests are asked to: a) Gather all trash and place it in the kitchen; b) Wash and put away all dishes/pots/pans/silverware; c) Ensure the home receives reasonable cleaning during your stay, i.e. sweeping, etc.; and d) Leave furniture and other contents in original location and condition. When departing, leave A/C at 75 degrees/heat at 60 degrees. Failure to comply could result in a charge to Guest’s credit card. Exit cleaning is automatically included in the flat rate paid by the guest.
7. FURNISHINGS The Owner has furnished the unit with basic housekeeping and cooking equipment. Bed and bath linens, pillows and bedspreads are provided.Gas fireplaces will be in operation from Sept. 16 to May 8.GAS FIREPLACES Gas fireplaces will be turned off from May 15 until Sept. 15.
9. WEATHER Weather-related conditions, such as ice and snow, and power or water outages due to weather or other causes are not within our ability to control. We do not provide refunds in the event of such emergency conditions.
10. LOCK-OUT POLICY In the event a Guest is locked out of the home during the rental period, Guest may borrow a key by call and leaving a message. A Treetop Retreat, LLC representative will meet the guest. There will be a $20 service charge ($30 if new key must be delivered). This fee is to be collected at the time service isrendered.
11. PETS Pets are permitted ONLY AT GARDEN SUITE and ABE'S CABIN. Pets must be approved prior to arrival! Effective 3-1-2024 there is a non-refundable charge of $35 per pet. Two pet maximum allowed. Pets may not be left unattended in those cabins unless they are crated. No exceptions will be made. Violation of this policy will result in immediate eviction with no refunds. Additional fees may be charged to Guest’s credit card to cover cost of cleaning,spraying, etc. Indiana Laws with regard to service animals are followed.
12. NO SMOKING smoking IS NOT ALLOWED INSIDE ANY OF THE RENTAL UNITS. When smoking outside, please use ashtrays or sand buckets to put out cigarettes. IF THERE IS EVIDENCE OF SMOKING INSIDE THE UNIT, GUESTS WILL BE CHARGED A $250FEE. This includes vaping and all pipes or other devices used to smoke.
13. COUNTRY LIVING Please remember you are coming to the country...bring sunscreen, bug repellant, etc. If you are allergic to insects or pollen, besure to bring your antihistamine. In the early spring and fall, you may begreeted by Brown County lady bugs. They are harmless and in fact quitebeneficial to the environment.Be aware there are some critters around that can bebothersome and even dangerous, including wasps, ticks, spiders, skunks andsnakes. Carefully watch your pets and small children near water and woods.
14. RESERVATIONS FOR THE UPCOMING YEAR Treetop Retreat, LLC loves repeat guests! Current year guests have priority. Reservations may be made one year in advance. All normal reservation policies apply (see #1). Reservations for next year booked in the current year are subject to possible price increases.
15. MAINTENANCE HOURS Our maintenance department is on duty from 8 a.m. – 8 p.m.,seven days a week. There is an after-hours emergency number in all units.Please make sure that if you are calling from a cell phone, there is clear reception. Leave a brief message and call back number. All calls will be returned, but only true emergencies will be handled after maintenance hours.
Thank you. Have a wonderful vacation!
Christina and the Treetop Team
RATE CHECK 