Property Information
Built by a family of avid divers who want others to experience great diving and relax in this little corner of tropical paradise. We guarantee a vacation that truly refreshes the mind and spirit while enjoying the best of Filipino hospitality.
Property Name: Turtle Bay Dive Resort
Street Address: Tongo Basdiot
City : Moalboal - Cebu
Postal Code : 6032
Contact Name: Clive White
Phone: +63 917 631 4240
Amenities
- Baggage storage
- Concierge
- Foreign currency exchange
- Laundry service
- Lounge
- Swimming pool
- Welcome drink
- 24-hour security
- Accessible Parking
- Air conditioning
- Airport shuttle
- All-inclusive meals
- Babysitting / Child services
- Bar
- BBQ facilities
- Beach area (private)
- Beach chairs / loungers
- Beach Umbrellas
- Beachfront
- Billiards / pool table
- Board games / puzzles
- Boating
- Body thermometer
- Books, DVDs, music for kids
- Bottled water
- Breakfast Buffet
- Breakfast, free
- Canoeing
- Cashless payment accepted
- CCTV in common areas
- CCTV outside property
- Common areas disinfected daily
- Daily Housekeeping
- Darts
- Designated smoking area
- Diving
- Face masks available for guests
- Face masks on staff
- Family rooms
- Fire extinguishers
- Game room
- Garden
- Guest accommodations disinfected between stays
- Guest health checks
- Guest parking
- Hand sanitizer provided
- Internet
- Invoices
- Library
- Massage
- Non-smoking rooms
- Outdoor furniture
- Outdoor play equipment
- Physical distancing in dining areas
- Playground
- Pool / Beach towels
- Refillable water stations
- Restaurant
- Safety deposit box
- Sauna
- Shared lounge / TV area
- Shuttle service
- Snorkeling
- Spa
- Special diet meals (on request)
- Table tennis / Ping pong
- Temperature check for guests and staff
- Terrace
- Tour Assistance
- Tours
- Towels changed upon request
- Water sports (non-motorized)
- Water sports equipment rental
- Wine / Champagne
Check-in/Check-out Policies
This property has the following check-in and check-out times and policies:
Check-In: 2:00 PM
Check-Out: 12:00 PM
Late Check-out Hour: 4:00 PM
Late Check-out Fees: ₱500.00
Late check-out (after 12:00 PM and before 4:00 PM) may result in a fee.
Property and Cancelation Policies :
Full Charge - Full Deposit - If canceled within 30 days of arrival
Terms and Conditions
Location
- You can find our locations by accessing this link: https://goo.gl/maps/XCCuMW7G8PCaKYHZ6
- We regret to advise guests that the resort was not designed to cater to guests with special needs - especially those using a wheel chair.
- All rooms have at least a few steps to the entrance.
- The resort is on a cliff and so there are stairs to reach the foreshore.
- The bathrooms do NOT have support handgrips beside the toilet bowl.
- In the unlikely event of a dispute, the Receptionist will endeavor to resolve the matter.
- Anything that cannot be resolved by the Receptionist will be immediately referred to the Duty Manager.
- As last resort, we will invite the booking agent to get involved
Force Majeure
- The Philippines does experience typhoons every year. The good news is that they rarely come as far south as Cebu.
- As We get a few days warning of approaching typhoons, we take precautions to protect the property and the guests.
- In the unlikely event that the resort is badly damaged by a typhoon, we assist guests in their transfers and we will refund any unused protion of their prepaid
Guests' Rights
- h the resort is legally obliged A confirmed room reservation - even if it is not prepaid - is a contract, which the resort is legally oblidged to honour. In the rare event that a guest arrives to =claimtheir reservation, the room chosen might not be available. The resort will give you (at no extra cost) any other available room even if it is a more expensive one. In the rare case that no room is avilable at teh resort, the resort will find (at it;sown cost) similar accommodation at a nearby resort
- Guests need to take reasonable care of their safety and their belongings.
- The resort takes responsibility except for guest vehicles on the property, for guest's belongings if stolen or lost.
- The resort has thrird party liability insurance to cover guest's losses. Any claim bneeds to be supported by a statement and supporting vouchers.
- At check-in all outstanding balances for the reservation must be settled before the guest can be checked in.
- "Outstanding balance" refers to any unpaid amount on the Booking Invoice - this may include, room(s), meals (if full board), airport shuttle, pre-booked dives and pre-booked excursions/tours.
- Where guests are sharing a room, they may request for separate billing on charges incurred while at the resort.
- At check-out, the guest will be presented with a statement of account of all charges incurred while at the resort.
- If requested, the guest may request supporting vouchers behind the charge.
- If request at check-in, separate statements of account per guest room sharing, will be provided.
- All statements of account must be settled before the guest can check-out.
- We accept cash (Philippine pesos, euro, Hong Kong dollars US dollars), MasterCard and Visa credit cards and on-line popular payment gateways.
- Checks are NOT accepted unless from guests personally known to the management.
- The exchange rate for settlement in a foreign currency will be quoted by the Receptionist.
- No pets allowed in the resort
- All room rates include 12% VAT. There is no service charge for rooms.
- Value added tax is included in all the prices of meals and services.
- A 5% service charge is added to lunch and dinner. 100% of this charge is shared by the staff.
- Personal information obtained from the guest will only be used within the resort to enhance the guest's stay.
- No personal information will be shared with any third parties except when lawfully requested by a Philippine Government body.
- On Site parking is provided free of charge but at the owner's risk
- The resort has a 24-hour guard service.
- At night, the guard roams around the property ensuring the safety of al.
- The Dive Centre is registered with PADI and follows all safety regulations advised by PADI.
- If a single adult checks in with a minor, we are required to ask for proof that the guardian is a parent or a legal guardian
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