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At Casa Hormiga Hotel & Rituales -,
we welcome you as you are
When you step into our Casa you are entering a sanctuary.
Here you will find beauty, kindness, and relaxation - and an opening for spiritual relief.
We offer our guests a place to remove the masks that bind them and let go of the roles that may weight on their shoulders.
Here we invite them to be free to explore themselves as they really are.
In this freedom there is space for deep transformation.


Property Name: Casa Hormiga

Address 1: Avenida 3 & Calle 32

City : Bacalar - Quintana Roo

Postal Code : 77930

Phone: +52 983 120 5655

Email: hola@casahormiga.com

Amenities
  • ATM on site
  • Baggage storage
  • Laundry service
  • Lounge
  • Printer
  • Room service
  • Swimming pool
  • 24-hour security
  • Access to healthcare professionals1
  • Airport shuttle
  • Bar
  • Board games / puzzles
  • Bottled water
  • Breakfast Buffet
  • Breakfast, Continental
  • Breakfast, free
  • Cashless payment accepted
  • CCTV in common areas
  • CCTV outside property
  • Daily Housekeeping
  • Fire extinguishers
  • First aid kits
  • Food can be delivered for in-room dining
  • Garden
  • Guest accommodations disinfected between stays
  • Guest parking
  • Guests can opt out of daily room cleaning
  • Hand sanitizer provided
  • Internet
  • Invoices
  • Library
  • Locker rooms
  • Massage
  • Non-smoking rooms
  • Outdoor furniture
  • Pool / Beach towels
  • Postal Service
  • Property cleaned by professional cleaning companies
  • Restaurant
  • Safety deposit box
  • Single-use plastics removed
  • Snack bar
  • Spa
  • Steam room
  • Terrace
  • Towels changed upon request
  • Wine / Champagne
  • Yoga
  • aire acondicionado
  • ventiladores
  • WiFi
  • Caja Fuerte

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 12:00

Late Check-out Hour: 17:00

Late Check-out Fees: $60.00

Late check-out (after 12:00 and before 17:00) may result in a fee.

Property and Cancellation Policies :
Guarantee Policy
At the time of booking a 50% deposit is required to confirm your  reservation.  

Cancellation Policy
Full refund of deposit is given if cancellation is received by email 14 days prior to scheduled arrival, otherwise, the 50% deposit will be used as penalty and no refund will be reimbursed. 

Date Modification
Allowed upon availability and allowed within a year from original booking. Differences in between rates would need to be 100% paid prior booking modification. Only one modification per booking is allowed. No cancellations are allowed in a modified booking. 

A booking cancellation or dates changes shall be required by email at hola@casahormiga.com providing booking confirmation number and desired new dates of booking.
 
Terms and Conditions


WELCOME TO CASA HORMIGA!
We’ll be delighted to hosting you knowing you’ll have a memorable stay in the tranquility of Bacalar and our Casa.
Please take a momento to read our Policies and House Rules for a pleasant stay: 

TERMS AND CONDITIONS

Minors
Children aged 6 and older are welcome.
Our architecture is not suitable for babies and smaller infants. Children aged 6 years old and older are allowed keeping in mind it is our commitment to share a tranquil space, which invites our guests to truly relax and enjoy the slow pace energy that Bacalar and our Casa offers.For extremely active and energetic children, we might not be the best fit. 

Pet Policy
Not allowed. 

Check in y Check Out
Check in: from 3 pm to 9 pm.
Check out: 12 pm.
Late Check-out: till 5 pm with extra cost (USD 60.00) upon availability.
Early check-in: from 8 am with extra cost (USD 60.00) upon availability. Breakfast included. 

Guarantee Policy
At the time of booking a 50% deposit is required to confirm your  reservation.  

Cancellation Policy
Full refund of deposit is given if cancellation is received by email 14 days prior to scheduled arrival, otherwise, the 50% deposit will be used as penalty and no refund will be reimbursed. 

Date Modification
Allowed upon availability and allowed within a year from original booking. Differences in between rates would need to be 100% paid prior booking modification. Only one modification per booking is allowed. No cancellations are allowed in a modified booking. 

A booking cancellation or dates changes shall be required by email at hola@casahormiga.com providing booking confirmation number and desired new dates of booking.
  

HOUSE RULES: 
Our Casa is not suitable for party-seekers please treat our home as a quiet sanctuary. We have house rules and community norms that we require you to follow. Nothing ridiculous, just some basic courtesies to be good with Casa Hormiga guests and Bacalar neighbors. 

1. Avoid loud noises. Casa Hormiga and Bacalar are a quiet place. Honor peaceful hours 10:00 PM – 10:00 AM.
 
2. Your room keys will be asked every time you leave our Casa, there always be someone to greet you back! In case of lost or stolen keys, we will charge a USD25 fee for replacement. 
3. Pool hours are 8:00 AM to 10:00 PM. No lifeguard at pool, no pool diving, swim at your own risk AND with a buddy. Do not leave children unattended. 
4. Amenities, towels, linens and flip flops are for Casa Hormiga use exclusively, please do not take any item back home. In case of missing items, we'll charge a replacement fee from the security deposit. 
5. Please let us know of broken or stained items during your stay so we can fix them. 
6. Smoking is not allowed in the bedrooms. A cleaning fee of USD 100 will be applied to remove odor and stains. 
7. As part of our sustainable politics we encourage conscious AC use: please use it with windows and doors closed and please turn it off when you leave your room. We'll turn off any AC left on during the day accidentally. 
8. Don’t let your garbage blow away and please pick up any trash you might generate in public areas. 
9. Resist single-use plastic. We are more than happy to refill your water bottle as much as needed. 
10. Two visitors per room are allowed to spend the day at our Casa for a USD 35 day-pass per person (upon availability). Short visits from family or friends are allowed exclusively at the lobby area or your room, please consider informing Front Desk know when somebody is joining you. 
11. Friends or family members are allowed to stay overnight in our Casa as long as the room capacity is not exceed. The extra cost per guest  per night is USD 50, regardless the bedroom capacity. Your guest will need to check in with a valid ID. 12. If it seems like you shouldn’t do it, don’t. 
12. Be nice and enjoy.   

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