Confirming Reservation

If your booking was made using one of the full-service vacation rental booking systems (Airbnb / Expedia / TripAdvisor / HomeAway / booking.com etc.)  their respective policies will  apply.

We will also require a written statement that you have read and agree with terms and policies specified in this document (email is OK). There is no need to print & scan. 

When booking directly with TROPICAL STUDIOS: All cancellations must be in writing (email is OK).
Full refund for cancellations more than 15 days prior to check-in date.
Deposit (1-night stay with tax) becomes not refundable 15 days prior to check-in date.
Full payment (including taxes & fees) becomes not refundable 7 days prior to check-in date.

Pets

No pets are allowed in the condos or in the common areas of the building.

Changes to your Reservations

If you require a change to your reservation,please let us know as soon as possible. Changes to your reservation less than 15 days ahead may not be honored depending upon the time of year the change is made. Acceptance of a change is at TROPICAL STUDIOS discretion and will be stated in writing. A three-night minimum exists for all stays if you decrease the duration of your existing reservation. Additionally, a change in the length of your stay will alter the rate shown on your Invoice

No-show

We are a small company and cancellations and no-shows affect us greatly! We understand that certain circumstances occur which may require you to cancel your reservation at the last minute. Instead of not showing for your check-in and honoring your reservation, we ask that you PLEASE let us know AS SOON AS POSSIBLE in the event you do need to cancel, so we may be able to still rent the condo on a last-minute basis. This is the only way we can assure the quality and continue offering discounted rates for our future guests.

Security Deposit

Credit card information on file is required as a security deposit for all rentals, regardless of final payment method. Tenants are responsible for all damages and for missing items.
Damage and breakage caused by a tenant should be reported immediately. Renters assume liability for any damage to condos or contents.
If no Credit Card can be provided prior to check-in a cash security deposit of $500 will be required. This will be refunded upon the check-out.
We reserve the right to authorize up to $500 on your credit card for the duration of you stay for Security Deposit guarantee.

Damages to Condo or Contents

Guests are responsible for all damages to the condo and/or its contents and will be charged for repairs and/or replacement of all items damaged during your occupancy. We make every attempt to replace broken items with like or similar items, but in the event an item cannot be repaired or a part replaced, the guest is responsible for the cost to replace the entire item.

Cleaning Fee

A one-time, mandatory , flat rate , non-refundable $100 + tax cleaning fee is  added for all stays. Guests are expected to leave the condo neat and clean to avoid additional charges for major cleaning and damages. An additional cleaning fee will be charged to your account if the condo is not left neat and tidy after your departure.

Daily Cleaning

There is no daily housekeeping service included in regular reservation. For Your convenience, extra linens and cleaning supplies are provided.
The studio will be equipped with 4 beach towels, 4 full size bath towels, 2 small size bath towels, 2 face towels, 2 bathroom floor towels, and 2 kitchen tea towels.
In case you need fresh towels, we encourage you to use our laundry facilities that are located on each floor, laundry detergent is provided, instructions are below as well as in the fact sheet in your room.
Guests are requested to leave the condos reasonably clean upon departure. Washing of bed linens and towels prior to departure is not required.

Daily Maid Service can be provided at $75/day and needs to be pre-arranged in advance.

Laundry Machines

Card-operated laundry facilities are located on each floor. The laundry card is funded by using the machine located in the lobby by the mailboxes. The laundry card is provided ($0 balance) and must be left in the condo when you check-out. A charge of $20 will be debited from your account if you fail to leave the card or the card is lost.

Check-in and Check-out times

Check-in time is 3:00 pm and check-out time is 11:00 am unless previous arrangements have been made. We make every attempt to accommodate guests promptly upon arrival, but due to scheduling and room cleaning, there may be a delay in gaining access to your room if arriving prior to 3:00 pm. We Appreciate your understanding and thank you in advance.

The only way to have a guarantee of early check in (before 3:00 pm) or late check – out (after 11:00 am) is to book an extra night.

Luggage storage before check-in and after check-out

Please be advised that since this is a private condominium, there is no guarantee of free storage being available for your luggage after you check-out.
Arrangements Can however be made usually with building security and front desk personnel during their working hours.

If you arrive early, we might be able to allow you to store your bags during the time our housekeeping team is servicing your unit.
This shall be requested upon arrival and will be dependent on the housekeeping team schedule.

Noise Concerns

Our condos are located in a residential/hotel building. We kindly ask you to be respectful of your neighbors in condos surrounding the one you rent. Quiet hours in the building are from 10:00 pm to 7:00 am. Late night parties and loud discussions on the lanais after 10:00 pm will not be tolerated.

Parking and vehicle size limitation

In the event you plan on renting a car, parking in the Marine Surf Waikiki is included with your rental at no additional cost. Please be advised that the maximum height for any vehicle entering the garage is 6'-2". When renting a car, particularly an SUV, verify the height with the rental agency prior to collecting the car. TROPICAL STUDIOS accepts no responsibility for damages to any vehicle when parked in the garage.

Lost or Missing Keys

Due to the high cost of the electronic security keys, any lost security key will be replaced at a cost of $50.00 each and will be charged to your account.It is your responsibility to leave all sets of keys in the condos when you check-out. If sets of keys were separated during your stay they must be placed together on the rings as you found them before you check-out.

In the event the locks must be changed (due to unreturned keys), you will be charged $200.

Lockout Charges

Please keep a key with you at all times to prevent accidental lockouts. In the unfortunate event you're locked out of the condo without keys, a $50 lockout charge will be assessed for someone to come and let you in your property, regardless of circumstances. It is the responsibility of all occupants and guests of the condo to verify when leaving they have their keys, and the door to the condo is properly closed and locked.

Items Left in Units

We cannot be held responsible for personal items left in rental units. However, we will make every prudent effort to return items to you, given prompt notification of loss. Please let us know what you forgot within 7 days of your departure if you wish your property returned. We'll ship to you, and ask you to pay the cost of shipping. Any items not claimed within 14 days will be donated to charity.

Renovations to the Condos

We continuously upgrade our properties and reserve the right to make modifications to the interiors as necessary without notice. Updated photographs will appear on the website after alterations are made to the condos.

High-speed Internet

We currently provide free, wired and Wi-Fi high-speed internet access in allour condos.Wi-Fi network name and password are on the Fact Sheet in each room. 

Trash

It is the responsibility of each tenant to dispose of his or her garbage. Trash chutes are located on each floor in the laundry room. Trash should be removed from the condo upon departure.

Injury

We will not be responsible for accidents that occurred on or because of rental property. Agent will not be held responsible for acts of theft or vandalism or damage to guest's personal property.

Severe Weather and Refund Policy

Refunds will not be given for late arrivals or early departures. If hurricanes or other extreme weather conditions occur and you choose to leave before the end of your reservation, no refund will be given.

Occupancy and Age Requirements

The maximum number of persons allowed in each studio is 4. Children arecounted unless under the age of one (1). This represents the total number ofpeople allowed to occupy the property inside or outside, day or night. Hide-a-bedsare included in capacity. We are profoundly serious about maintaining a family atmosphere for the quiet enjoyment of our guests. We do not rent to groups ofteenagers with or without chaperones regardless of whether the chaperones are parents of one of the teenagers. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit, and the party will not be permitted to check in. Violation of this policy will result in immediate eviction without refund of rent. 

he maximum number of persons allowed in each property is stated in the property description and on your Rental Agreement & Confirmation. Children are counted unless under the age of one (1). This represents the total number of people allowed to occupy the property inside or outside, day or night. Hide-a-beds are included in capacity, but are not recommended for adult use. We are very serious about maintaining a family atmosphere for the quiet enjoyment of our guests. We do not rent to groups of teenagers with or without chaperones regardless of whether the chaperones are parents of one of the teenagers. We will rent to family groups, married couples, and RESPONSIBLE ADULTS over the age of 25. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit, and the party will not be permitted to check in. Violation of this policy will result in immediate eviction without refund of rent. We reserve the right to change policies, prices, descriptions and condo availability without prior notice.