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Property Name: Tropical Studios at Marine Surf Waikiki Hotel
Address 1: 364 Seaside Ave #1107
City : Honolulu - Hawaii
Postal Code : 96815
Contact Name: NIKODEM PIKOR
Phone: 808-222-9422 / 808-352-9331
- Swimming pool
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Late Check-Out Hour: 23:00
Late Check-out Fees: 50%
Late check out (after 11:00 and before 23:00) may result in a fee.
Property and Cancellation Policies :
CancellationsAll cancellations must be in writing (email is fine).
Deposit ( first night stay ) becomes not refundable 15 days prior to check-in date.
Full payment ( including taxes & fees ) becomes not refundable 7 days prior to check-in date.
Changes to your Reservations
If you require a change to your reservation, please let us know as soon as possible. Changes to your reservation less than 15 days ahead may not be honored depending upon the time of year the change is made. Acceptance of a change is at TROPICAL STUDIOS discretion and will be stated in writing. A three-night minimum exists for all stays if you decrease the duration of your existing reservation. Additionally, a change in the length of your stay will alter the rate shown on your Invoice.
Terms and Conditions
*** RENTAL POLICIES FOR “TROPICAL STUDIOS” AT “MARINE SURF WAIKIKI HOTEL” ***
SmokingEntire Entire MARINE SURF WAIKIKI is a %100 smoke free property & all condos are nonsmoking units! There are no exceptions to this rule.Please do not reserve a condo if you cannot respect this. Some of our guests are allergic to smoke and we need to do everything in our control to respect their comfort level. Smoking on lanais (balcony) is also NOT allowed. $250 cleaning fee will be added to your bill if smoke is detected in the condo upon your departure. Additionally,the Marine Surf Waikiki does not allow smoking in any of the public areas including the lobby, elevators, hallways, laundry rooms and the lanais located on each end of the hall corridors.
Confirming ReservationIf your booking was made using one of the full-service vacation rental booking systems (Airbnb / Expedia / TripAdvisor / HomeAway / booking.com etc.) their respective policies will apply.
Deposit is equal to 1-night stay with tax. If you make your reservation less than 14 days prior to check-in date the full amount is due at the time of booking.
Full amount will be collected from the same credit card 14 days prior to your check-in date. We will email you an updated confirmation invoice.
If you wish to use a different form of payment to pay the full amount,please contact us by phone or email.
Credit card & PayPal ( firstname.lastname@example.org) are preferred.
Full refund for cancellations more than 15 days prior to check-in date.
Deposit (1-night stay with tax) becomes not refundable 15 days prior to check-in date.
Full payment (including taxes & fees) becomes not refundable 7 days prior to check-in date.
PetsNo pets are allowed in the condos or in the common areas of the building.
Changes to your ReservationsIf you require a change to your reservation,please let us know as soon as possible. Changes to your reservation less than 15 days ahead may not be honored depending upon the time of year the change is made. Acceptance of a change is at TROPICAL STUDIOS discretion and will be stated in writing. A three-night minimum exists for all stays if you decrease the duration of your existing reservation. Additionally, a change in the length of your stay will alter the rate shown on your Invoice
No-showWe are a small company and cancellations and no-shows affect us greatly! We understand that certain circumstances occur which may require you to cancel your reservation at the last minute. Instead of not showing for your check-in and honoring your reservation, we ask that you PLEASE let us know AS SOON AS POSSIBLE in the event you do need to cancel, so we may be able to still rent the condo on a last-minute basis. This is the only way we can assure the quality and continue offering discounted rates for our future guests.
Security DepositCredit card information on file is required as a security deposit for all rentals, regardless of final payment method. Tenants are responsible for all damages and for missing items.
Damage and breakage caused by a tenant should be reported immediately. Renters assume liability for any damage to condos or contents.
If no Credit Card can be provided prior to check-in a cash security deposit of $500 will be required. This will be refunded upon the check-out.
We reserve the right to authorize up to $500 on your credit card for the duration of you stay for Security Deposit guarantee.
Damages to Condo or ContentsGuests are responsible for all damages to the condo and/or its contents and will be charged for repairs and/or replacement of all items damaged during your occupancy. We make every attempt to replace broken items with like or similar items, but in the event an item cannot be repaired or a part replaced, the guest is responsible for the cost to replace the entire item.
Cleaning FeeA one-time, mandatory , flat rate , non-refundable $100 + tax cleaning fee is added for all stays. Guests are expected to leave the condo neat and clean to avoid additional charges for major cleaning and damages. An additional cleaning fee will be charged to your account if the condo is not left neat and tidy after your departure.
Daily CleaningThere is no daily housekeeping service included in regular reservation. For Your convenience, extra linens and cleaning supplies are provided.
The studio will be equipped with 4 beach towels, 4 full size bath towels, 2 small size bath towels, 2 face towels, 2 bathroom floor towels, and 2 kitchen tea towels.
In case you need fresh towels, we encourage you to use our laundry facilities that are located on each floor, laundry detergent is provided, instructions are below as well as in the fact sheet in your room.
Guests are requested to leave the condos reasonably clean upon departure. Washing of bed linens and towels prior to departure is not required.
Laundry MachinesCard-operated laundry facilities are located on each floor. The laundry card is funded by using the machine located in the lobby by the mailboxes. The laundry card is provided ($0 balance) and must be left in the condo when you check-out. A charge of $20 will be debited from your account if you fail to leave the card or the card is lost.
Check-in and Check-out timesCheck-in time is 3:00 pm and check-out time is 11:00 am unless previous arrangements have been made. We make every attempt to accommodate guests promptly upon arrival, but due to scheduling and room cleaning, there may be a delay in gaining access to your room if arriving prior to 3:00 pm. We Appreciate your understanding and thank you in advance.
If the condo is not booked the night of your departure, we can offer you a late check-out (before 8pm) for a one-time charge of $75.00.
Please be advised that this offer is only good if the condo is NOT booked the night of your check-out.
In the event the condo is booked by another guest, the late check-out will not be offered, and check-out time will remain at 11:00 am.We will NOT commit to accommodate this request up until 1 day prior to yourdeparture.
Luggage storage before check-in and after check-outPlease be advised that since this is a private condominium, there is no guarantee of free storage being available for your luggage after you check-out.
Arrangements Can however be made usually with building security and front desk personnel during their working hours.
If you arrive early, we might be able to allow you to store your bags during the time our housekeeping team is servicing your unit.
This shall be requested upon arrival and will be dependent on the housekeeping team schedule.
Noise ConcernsOur condos are located in a residential/hotel building. We kindly ask you to be respectful of your neighbors in condos surrounding the one you rent. Quiet hours in the building are from 10:00 pm to 7:00 am. Late night parties and loud discussions on the lanais after 10:00 pm will not be tolerated.
Parking and vehicle size limitationIn the event you plan on renting a car, parking in the Marine Surf Waikiki is included with your rental at no additional cost. Please be advised that the maximum height for any vehicle entering the garage is 6'-2". When renting a car, particularly an SUV, verify the height with the rental agency prior to collecting the car. TROPICAL STUDIOS accepts no responsibility for damages to any vehicle when parked in the garage.
Lost or Missing KeysDue to the high cost of the electronic security keys, any lost security key will be replaced at a cost of $50.00 each and will be charged to your account.It is your responsibility to leave all sets of keys in the condos when you check-out. If sets of keys were separated during your stay they must be placed together on the rings as you found them before you check-out.
Lockout ChargesPlease keep a key with you at all times to prevent accidental lockouts. In the unfortunate event you're locked out of the condo without keys, a $50 lockout charge will be assessed for someone to come and let you in your property, regardless of circumstances. It is the responsibility of all occupants and guests of the condo to verify when leaving they have their keys, and the door to the condo is properly closed and locked.
Items Left in UnitsWe cannot be held responsible for personal items left in rental units. However, we will make every prudent effort to return items to you, given prompt notification of loss. Please let us know what you forgot within 7 days of your departure if you wish your property returned. We'll ship to you, and ask you to pay the cost of shipping. Any items not claimed within 14 days will be donated to charity.
Renovations to the CondosWe continuously upgrade our properties and reserve the right to make modifications to the interiors as necessary without notice. Updated photographs will appear on the website after alterations are made to the condos.
High-speed InternetWe currently provide free, wired and Wi-Fi high-speed internet access in allour condos.Wi-Fi network name and password are on the Fact Sheet in each room.
TrashIt is the responsibility of each tenant to dispose of his or her garbage. Trash chutes are located on each floor in the laundry room. Trash should be removed from the condo upon departure.
InjuryWe will not be responsible for accidents that occurred on or because of rental property. Agent will not be held responsible for acts of theft or vandalism or damage to guest's personal property.
Severe Weather and Refund PolicyRefunds will not be given for late arrivals or early departures. If hurricanes or other extreme weather conditions occur and you choose to leave before the end of your reservation, no refund will be given.
Occupancy and Age RequirementsThe maximum number of persons allowed in each studio is 4. Children arecounted unless under the age of one (1). This represents the total number ofpeople allowed to occupy the property inside or outside, day or night. Hide-a-bedsare included in capacity. We are profoundly serious about maintaining a family atmosphere for the quiet enjoyment of our guests. We do not rent to groups ofteenagers with or without chaperones regardless of whether the chaperones are parents of one of the teenagers. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit, and the party will not be permitted to check in. Violation of this policy will result in immediate eviction without refund of rent.
Our condos are rented with the understanding that you will leave the property neat and tidy as you found it when you checked in. Please observe the following:KEYS: Please leave BOTH sets of keys provided at check-in on the kitchen counter inside the apartment.
Elevator will take you to the first floor (lobby level) without the FOB. Your car will exit parking structure without the FOB.
- Please wash all the soiled dishes, glasses, and silverware
- DO NOT strip bed linens or launder sheets and towels.
- DO NOT launder comforters or pillow shams as these items are dry-cleaned.
- Close the sliding door to the lanai.
- Remove all trash from the kitchen and bathroom and dispose of in the trash chutes located in the laundry room on each floor.
- Remove all personal belongings from closet and dresser drawers.
- Place all soiled towels in the bathtub.
- If furniture has been moved, please relocate it to the position you found it in when you checked in.
- Make sure to close the door completely when you leave.