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The Anchorage Motel is the ideal beachfront accommodation for couples, family groups, honeymooners and business travelers whether on holiday, escaping from everyday life, here on business or looking to explore the Bay of Islands and the Far North from our perfect location. Enjoy our fresh, modern and inviting suites. Enjoy Sky Guest Select 50+ channels and free WiFi to make it easy for you to work, or stay in touch with friends and family while relaxing in the Bay.

Property Name: Anchorage Motel

Street Address: 2 Marsden Road

City : Paihia

Postal Code : 0200

Phone: (0204) 10 15 16 1


Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 2:00 PM

Check-Out: 10:00 AM

Property and Cancelation Policies :
Group Bookings
  • A 20% non-refundable deposit is needed when the booking is made
Changes and Cancellations
  • Changes and cancellations are free anytime before the payment date.
  • Prepayment of the full amount will be taken on the payment date or when the booking is made if the payment date has already passed.
  • The booking is confirmed once the payment has been taken. If we are unable to take payment, the booking may be cancelled.
  • Once paid, the booking and fees are non-refundable.
Payment Dates
  • Standard Bookings: 7 days before check-in
  • Group Bookings: 28 days before check-in
  • If a booking or part of a booking cannot be completed due to a government imposed lockdown of level 3 or 4, we'll provide a 100% credit for any part of the booking affected. 
  • Credits are not redeemable for cash, must be used within one year of the original booking, are transferable to family & friends and may be used on bookings for any room type, any dates and with any deals or packages that are running at the time of re-booking.

Terms and Conditions


These terms and conditions (“Terms”) constitute an agreement relating to the rental of a room at the property situated at 2 Marsden Road, Paihia (“Property”) between Anchorage Motel (Paihia) Limited, the owner of the Property (“Owner”) and the guest(s) renting the room (“Guest”).  Upon making a reservation and agreeing to rent the Property, the Guest acknowledges that, they have read, understood and accepted these Terms and agree to be bound by these Terms.    

1.1 The Guest making the reservation for the Property must be at least 18 years of age. Additionally, all guests who are unaccompanied by a parent or guardian must be at least 18 years of age.
1.2 The number of adults and children to occupy the Property during the reservation must be stated at the time of booking and must not exceed the maximum number of guests allowed by the Owner on the Property at any time.  
1.3 All guests in dorm room accommodation must be at least 18 years of age 

2.1 The Guest must review all amenities and specifications of the Property prior to making a booking to verify that the Property is suitable for their purposes, including any surrounding features of the Property. 
2.2 Size and layout of an individual room may differ slightly from pictures shown. 

3.1 The Guest is responsible for the Property during the Guest’s stay. This includes:
(a) Taking reasonable care of the Property;
(b) Respecting the privacy and quiet enjoyment of neighbours. Noise to be kept to a minimum after 9:00 PM daily;
(c) Leaving the Property and all utensils, fixtures, fittings and furniture contained in or around the Property in a clean and tidy condition;
(d) Ensuring that rubbish is deposited into the rubbish bins provided at the Property; 
(e) Not removing any utensils, fixtures, fittings or furniture from the Property;
(f) Ensuring all doors and windows on the Property are locked at the end of the Guest’s stay; and
(g) Ensuring all keys are returned in accordance with the Owner’s instructions at the end of the Guest’s stay.
3.2 The Owner and/or its representatives reserve the right to inspect the Property at any time during the Guest’s stay.

4.1 There is to be no smoking or use of unlawful substances anywhere in or around the Property, including anywhere within the grounds of the Property. 
4.2 Guests shall be liable to pay substantial penalty & cleaning fees and will be asked to leave with no refund if:
(a) They are found smoking or vaping anywhere within or around the Property; 
(b) There is evidence that smoke alarms have been tampered with; or 
(c) There is evidence that the smoking or use of unlawful substances has taken place at the Property. 

5.1 Guests shall not permit any animals, including pets, support or therapy animals, in or around the Property during the Guest’s stay.  
5.2 Guests in breach of clause 5.1 will be required to pay a fee of $200 and may be asked to leave the Property with no refund. 

6.1 A valid credit card must be held on-file before check in can be completed.
6.2 Guests may check in any time between 2:00 PM and 8:00 PM on the date of arrival unless otherwise agreed. 
6.2 If the Guest notices any pre-existing damage upon arrival to the Property, the Guest must immediately notify the Owner in writing.
6.3 The Guest is prohibited from operating any devices or appliances at the Property until the Guest has reviewed any manuals or associated instructions. Improper operation may impair the performance of the device or appliance and result in a service call-out fee. 

7.1 Checkout is strictly 10.00 AM.
7.2 A late checkout at 12 noon is permitted subject to availability and approval by the Owner. 
7.3 Any checkouts later than 12 noon on day of departure incur an additional fee up to the equivalent of one night’s rental.
7.4 Lost keys will result in a minimum fee of $50.

8.1 All fees payable under these Terms are in New Zealand Dollars and are inclusive of GST unless otherwise stated.
8.2 Group bookings require a 10% non-refundable deposit to be paid at the time of booking.
8.3 Unless otherwise agreed by the Owner, reservations shall be fully paid for on the applicable “Payment Date” or when the booking is made if the payment date has already passed.
8.4 The booking is only confirmed after the full payment is received. If we are unable to take payment the booking may be cancelled.
8.5 Once paid, all bookings and fees are non-refundable.
8.6 “Payment Dates” are as follows:

(a) Standard Bookings: 7 days before check-in 
(b) Group Bookings: 30 days before check-in

8.7 Payment of any fees in connection with these Terms shall be using the method specified by the Owner.
8.8 If a reservation for the Property is made via an Online Travel Agency (OTA: Airbnb,, Expedia, etc…), then all fees shall be paid through the OTA.
8.9 The Guest must make all payments to Owner without delay, counter-claim, abatement, deduction or set off.
8.10 Without prejudice to the Owner’s other rights and remedies, if any amounts due to the Owner are not paid by the due date for payment, the Owner reserves the right to cancel the Guest’s reservation for the Property and recover from the Guest all costs incurred by the Owner in respect of such cancellation.

9.1 The Guest may cancel the reservation prior to the payment date (8.6) at no charge (excluding any non-refundable deposits)
9.2 Cancellations made by the Guest on or after the payment date or ‘no-shows’ are non-refundable.
9.3 The Guest shall be responsible for purchasing any travel insurance as may be required to protect their travel plans. 
9.4 If a booking or part of a booking cannot be completed due to a government imposed COVID-19 lockdown of level 3 or 4, the Guest shall receive a 100% credit for any part of the booking that could not be completed. Credits are not redeemable for cash, must be used within one year of the original booking, are transferrable to family & friends and may be used on bookings for any room type, any dates and with any deals or packages the Property may have running at the time.

10.1 In addition to the Deposit outlined at clause 8.3 above, the Owner reserves the right to charge a rental bond to the credit card used by the Guest for booking (“Rental Bond”).  The Rental Bond will be used to cover the cost of any damage or any other additional money the Guest becomes liable to pay the Owner.
10.2 The Guest authorises the Owner to charge any extra costs, penalties or other money that the Guest may be liable to pay under these Terms against the Rental Bond.  The Owner will endeavour to notify the Guest before any deduction is made from the Rental Bond.  
10.3 The Rental Bond will be released following a post-check out inspection to the satisfaction of the Owner, once the Guest has checked out of the Property.  

11.1 Any proposed changes to the reservation by the Guest shall be provided in writing to the Owner for consideration.
11.2 The Owner shall be under no obligation to accept any requested changes to the reservation. 
11.3 Any changes to the reservation that are approved by the Owner may incur additional fees (the amount which shall be determined by the Owner at their sole discretion).

12.1 Visitors shall only be permitted on the Property with the Owner’s prior written consent and are strictly prohibited from staying overnight at the Property.
12.2 The Guest is responsible for the behaviour of all visitors on the Property at all times during the Guest’s stay.
12.3 Visitors are not allowed to use any Property Facilities, these are for paying guests only.

13.1 Reservations of seven or more nights may incur additional property cleaning, rubbish removal and linen changes the fee of which shall be payable by the Guest. 
13.2 Excessively littered and/or dirty conditions at check-out will result in extended housekeeping requirements at an additional cost of $50 per hour plus GST.
13.3 If additional housekeeping is necessary (including work to clean carpets, remove stains, repaint, repair finishes, or replace furnishings, textiles or homewares, or remove excess rubbish) the Guest will be charged for labour and materials and such other expenses as may be reasonably be required to remedy the issue. 

14.1 The Property is a residential dwelling and is to be used strictly for residential purposes. Use of the Property for a function, a party or otherwise is strictly prohibited. 

15.1 The Owner reserves the right to evict the Guest at any time from the Property if the Owner determines these Terms have been breached. 
15.2 In the event of an eviction under this clause, the Owner is not required to refund any fees charged and reserves all of its rights under these Terms to apply additional charges.

16.1 The Guest indemnifies the Owner from and against any and all damages, claims, losses, demands, liabilities (including vicarious liability), injuries, suits, actions, judgments, costs and expenses of any kind whatsoever (including, without limitation, legal fees, service costs and costs of recovering unpaid amounts) arising out of or in any way connected with the Guest’s breach of these Terms. 
16.2 Any:
(a) Excessive noise; 
(b) Parties;
(c) Illegal activities;
(d) Increased occupancy or visitors without the prior written consent of the Owner;
(e) Use of the Property for purposes other than a residential dwelling; or
(f) Other breach of these Terms by the Guest,
will result in a penalty of $500, immediate eviction and forfeiture of all fees paid by the Guest to the Owner.
16.3 The Guest will be liable to the Owner for any breakages or damage caused to the Property or to the utensils, fixtures, fittings, furniture or other chattels when such damage occurs during the Guest’s stay.

17.1 The Owner does not accept any responsibility or liability for acts or omissions of third parties that may prevent or disrupt the Guest’s booking. 
17.2 The information and descriptions supplied in respect of the Property are believed to be accurate and offered in good faith. 
17.3 Certain features or facilities at the Property may not be available from time to time due to circumstances beyond the Owner’s reasonable control, for which the Owner accepts no liability.
17.4 The Owner accepts no liability for any injury, loss or damage to the Guest or any member of the Guest’s party or any visitor to the Property, arising out of or in connection with the use of the Property.

18.1 The Owner shall not be liable for any breach of these Terms in the event of force majeure, being any failure, delay or breach caused by strike, industrial dispute, natural disaster, legislative, governmental or other prohibition or restriction, fire, flood, hostilities, commotions or any other causes whatsoever (whether similar to the foregoing or not) beyond the Owner’s reasonable control.

19. PRIVACY ACT & CCTV Cameras
19.1 The Guest (being an “Individual”) irrevocably authorises:
(a) The Owner to collect, retain and use such information about that Individual as the Owner may necessarily require for the purposes of:
(i) Providing accommodation at the Property to the Individual;
(ii) Dealing with requests, enquiries or complaints and other customer care related activities and all other general administrative and business purposes;
(iii) Enforcing the Owner’s rights under these terms and conditions;
(iv) Carrying out any activity in connection with any legal, governmental or regulatory requirements that the Owner is subject to or in connection with legal proceedings, crime or fraud prevention, detection or prosecution; and
(v) Any other purpose as consented to by that Individual in writing from time to time, (collectively referred to as the “Purposes”).
(b) any person or entity to provide the Owner such information as the Owner may necessarily require about that Individual for the Purposes;
(c) The Owner to disclose information about that Individual as necessarily required for the Purposes, or as otherwise authorised by that Individual, including to:
(vi) Third parties to whom the Owner may be required to disclose information by reason of legal, governmental or regulatory authority or where the Owner believes in good faith that disclosure is necessary to protect or enforce the Owner’s rights or the rights, property or safety of others;
(vii) Trusted third parties to provide services or perform functions on the Owner’s behalf; and
(viii) To any other third party where that Individual has given its express consent for the Owner to do so.
19.2 In addition to clause 20.1, the Owner shall be entitled to collect, use and disclose information about an Individual in accordance with any applicable New Zealand privacy legislation.
19.3 An Individual is entitled to request access to and correction of any such information held about them by The Owner.
19.4 The Owner will maintain reasonable security safeguards to protect an Individual’s information and take reasonable steps to ensure that Individual’s information is not disclosed to an unauthorised person or entity.
19.5 The Owner will retain an Individual’s information for so long as is reasonably necessary to fulfill the Purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax or accounting requirements.
19.6 If an Individual fails to provide any information that is reasonably requested by the Owner, that Individual acknowledges that the Owner may not be able to permit the Individual to stay at the Property.
19.7 Any information about an Individual that is collected by the Owner will be held by the Owner.  The Owner’s registered address is 487 Mount Albert Road, Mount Roskill, Auckland 1042, New Zealand.
19.8 For the security and safety of guests & the premises, CCTV cameras may be operating in public and/or shared spaces.

20.1 These Terms shall be governed by and construed in accordance with the laws of New Zealand and the parties irrevocably submit to the exclusive jurisdiction of courts of New Zealand.
20.2 The Owner reserves the right to amend these Terms in any manner and at any time.  The Owner will notify the Guest of any amendments to the Terms either in writing. By continuing to use the Property after any such amendment, the Guest is deemed to have agreed to the amended Terms.
20.3 These Terms, together with the terms and conditions of the rental accommodation provider that the Property is listed with, such as Airbnb Inc., set out the entire agreement and understanding between the parties and merges all prior discussions between them. In the event of any inconsistency between these Terms and the terms and conditions of the rental accommodation provider, these Terms shall prevail.
20.4 No party will be bound by any conditions, warranties or representations except as expressly provided in these Terms.
20.5 Any waiver, delay or failure to execute any rights by the Owner shall not be deemed a waiver of that right or any further or other right of the Owner. No waiver is effective unless it is in writing.
20.6 If any provision of these Terms is declared or adjudged to be invalid, void or unenforceable, such provision shall be severable and deemed deleted from these Terms and shall not affect the validity, existence, legality or enforceability of the remaining provisions.
20.7 Notices in writing must be addressed to the other party and delivered by hand or by receipted delivery system.
20.8 No party may assign its rights and obligations under these Terms without the other party’s consent. 

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