Cactus Tree Hotel Ltd.

MOTEL POLICIES
SMOKE FREE: For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guest sand staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs ,e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine ,hookahs, incense, cooking, cigars, candle burning, synthetic products in our facility. 
A Designated Smoking Area is provided outside and away from the building. Smoking inside the rooms will incur a charge as listed in the Additional charges. 
GUARANTEED RESERVATIONS: Direct Bookings

EARLY CHECK-IN/PRE-REGISTRATION
We currently do not offer early check ins. If you require a guaranteed check-in for arrival prior to 3 p.m. then Pre-Registration and payment may be required.  Please contact Front Desk staff directly to make a request.
CHECK-IN REQUIREMENTS
Guests must be at least 18 years of age to check in at the Motel.  In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photoidentification (driver’s license, passport, etc.) at check-in.  A valid, signed, and pre-approved credit card in the name of the guest registration is also required.  It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card.  Some banks hold pending authorizations for up to 30 business days.
DEPOSITS AND GUARANTEES
We take $300 pre-authorization at the check in. Pre-authorization is not a charge to your account, it is a hold on those funds.  Upon check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank.  Generally, most banks release the hold within3-5 days. 
GUEST REGISTRATION
We require valid contact information from the guest making the reservations  including first and last name, address, phone number, email address and signature.  The names of all guests occupying the room must be registered. Information regarding your license plate is also gathered at check-in for security.
CHECK-OUT TIME:  Check out time is at 11:00 a.m.  Additional day charge, plus tax may apply for late checkout.
CHECK-IN TIME:      3:00 pm.
CHECK-OUT PROCEDURE
Check-out time is 11 a.m.  Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. We are unable to accommodate late check outs due to Covid cleaning restrictions. A charge may apply for late check-out.
EARLY DEPARTURE
Guests who check out of the Motel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.
SPECIAL REQUESTS
We will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, roll-away beds, refrigerator/microwaves, etc .upon your arrival. All special requests are noted on reservations, and we will do our best to accommodate.  However, the availability of these items cannot be guaranteed in advance. 
PAYMENT: All reservations and registration must be guaranteed with a valid major credit card.  We accept Visa, Master Card, American Express.    Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder.  Cash payment is welcomed with a signed and pre-authorized credit card.  All guests are required to present a valid major credit card and government issued photo identification.  FULL PAYMENT FOR YOUR STAY IS REQUIRED AT CHECK IN. Checks and foreign currency not accepted.
RESERVATION AND PAYMENT FOR GUESTS BY THIRD PARTIES
RIGHT TO REFUSE SERVICE: Cactus Tree is privately owned and operated.  We reserve the right to refuse service to anyone for any reason.  Cactus Tree will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs ,or any other intoxicating substance and acts in a disorderly fashion. QUIET HOURS10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be always kept at a respectful low level. Doors should be opened and closed quietly.  No congregating or running in corridors.
VISITORS : No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival.  Visitors must be always accompanied by the registered guest. Visitors are not allowed to use guest amenities including the pool, as a registered guest, you are responsible for your visitor at all times.
MAXIMUM OCCUPANCY: Standard Room maximum occupancy is 2, deluxe room maximum occupancy is 4,and Family Room occupancy is 4-6. Additional guest charges may apply.
HOUSEKEEPING/ROOM INSPECTION: Housekeeping will not be entering the rooms during your stay. Garbage bins are provided at the bottom of the staircase with clear signage. Please dispose all the empty trash in the respective bins provided. If needed, you can drop off dirty towels and sheets in exchange for fresh ones inside the office between 11am- 7:00pm.  Additional coffee, tea and sugar can be picked up from Reception between the normal business hours.
LOST & FOUND POLICY
Cactus Tree assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (250) 498-2225 and we will try to assist you in locating your lost item.  Cactus Tree is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen(14) days. Reasonable effort will be made to notify the guest that an item has found.  Perishable items, underwear, and miscellaneous toiletries are discarded.   
RETURN
We would be happy to return your lost items to you.  Your credit card will be charged packaging and postage, plus a $10.00 handling fee.  A separate receipt will be mailed to you.   Cactus Tree is not responsible for any item lost or misdirected during shipment by the Postal Service. 
UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for fourteen (14) days while we attempt to contact the guest.  If guest contact information is incorrect or cellphone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed items are thrown away, given to local organizations, or disposed of accordingly by Motel. 
ALCOHOL POLICY
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room.  Alcohol is not allowed in public areas such as the lobby, pools, halls, etc.  
BICYCLES
Bicycles are not allowed in guest rooms. We do not offer bicycle storage. 
PETS:  We do not allow pets
IN CASE OF EMERGENCY OR FIRE
Please notify Front Desk in the event of a fire or other emergency.  A map that shows emergency exits can be found on the back of your room door and in the Guest Information Notebook located in each guest room.
FIRE SAFETY POLICY
The Motel is fully equipped with smoke detectors and emergency evacuation plans on the door of each guest room.  Please review this important information.
FREE Wi-Fi ACCESS
Access to our Wi-Fi is free for our registered guests.  The Motel Wi-Fi access code is subject to change without notice.  Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi equipment, and interference from other local wireless signals.  Do not remove wifi boosters or you will be charged $150.00.
PARKING AT OWN RISK:
All vehicle must be listed on the registration at check-in.  We have allocated the parking bay according to the room numbers. Guests must park their vehicle at the designated parking bay. One parking for registered guest is free.  Additional parking is charged $10 per night and is subject to availability. All vehicles are parked at the risk of the owner.  The Motel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the Motel property.  If a vehicle is left in the Motel parking lot after the guest has departed without the written consent of the Motel, the Motel reserves the right to have the vehicle towed at the owner’s expense.  No vehicle repairs on Motel premises. 
DAMAGE AND/OR THEFT OF MOTEL PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room, Motel’s premises or property caused by you or any person in your party whether or not staying at the Motel during your stay.  The Motel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Motel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any cost shall the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste and in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
DAMAGE/REMOVAL OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT
Cactus Tree Motel reserve the right to take action against any guest or visitor found to have tampered or interfered with smoke detectors in the room. Removal of smoke detectors from the room will incur a fee .Additional Charges§  Smoking$300§  BBQ has no fee§  Lost Towel charge $15.00§  Lost hand towel or face cloth $5.00§  Carpet damage:. Cleaning $95.00, replacement $250.00§  Wall damage $150 to patch and paint one wall§  Dishes not cleaned $30.00§  Additional Parking $5.00 per day§  Replacement dishes $2.00, glasses & coffee cups $1.50, pots & pans $15§  TV replacement $400.00.